Republic of the Philippines

City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

Letter Requesting to Validate the Research Instrument

December 01, 2022

PROF. EVELYN P. DIGNADICE

Internal Panelist

Dear Prof Dignadice,

Greetings!

The undersigned, are Bachelor of Science in Hospitality Management students at Taguig

City University, and are currently conducting a thesis entitled,” CUSTOMER SATISFACTION
ON ARTIFICIAL INTELLIGENCE SYSTEM AT SELECTED FOOD ESTABLISHMENT IN
TAGUIG”. As graduating students in the Institute of Hospitality and Management of this
institution and future industry practitioners, it is the researchers’ sincere desire to contribute in
the research outputs that would help improve further the aspects relevant to our study.
Relative to this, we would like to ask for your assistance in validating the enclosed
research instrument. Please feel free to make any comments or suggest corrections. Attached
is the copy of the Statement of the Problem and the research instrument.

Thank you very much and more power.

Very truly yours,

Dagohoy, Andrea G.
Fabella, Sarah Jane F.
Ponce, Cloe Ann S.
Sinatad, Renzie Mae B.
Vera, Janice G.
Ygana, Journalin M.

Noted:

Dean Ravenal O. Dela Fuente

Adviser

Approved:

Prof. Evelyn P. Dignadice

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

Letter Requesting to Validate the Research Instrument

December 01, 2022

PROF. CARLO JAY EVARDONE

Internal Panelist

Dear Prof Dignadice,

Greetings!

The undersigned, are Bachelor of Science in Hospitality Management students at Taguig

City University, and are currently conducting a thesis entitled,” CUSTOMER SATISFACTION
ON ARTIFICIAL INTELLIGENCE SYSTEM AT SELECTED FOOD ESTABLISHMENT IN
TAGUIG”. As graduating students in the Institute of Hospitality and Management of this
institution and future industry practitioners, it is the researchers’ sincere desire to contribute in
the research outputs that would help improve further the aspects relevant to our study.
Relative to this, we would like to ask for your assistance in validating the enclosed
research instrument. Please feel free to make any comments or suggest corrections. Attached
is the copy of the Statement of the Problem and the research instrument.

Thank you very much and more power.

Very truly yours,

Dagohoy, Andrea G.
Fabella, Sarah Jane F.
Ponce, Cloe Ann S.
Sinatad, Renzie Mae B.
Vera, Janice G.
Ygana, Journalin M.

Noted:

Dean Ravenal O. Dela Fuente

Adviser

Approved:

Prof. Carlo Jay A. Evardone

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

STATEMENT OF THE PROBLEM

This study aims to assess the satisfaction and experience perceived by

customers with Artificial Intelligence.
Specifically, it seeks to answer the following questions:

1. What are the respondents perceived with artificial intelligence system in terms
of?
1.1 Usefulness
1.2 Ease of use
1.3 Enjoyment
1.4 Speed of service
1.5 Trust
1.6 Risk reduction and
1.7 Novelty

2. Is there a significant difference between satisfaction and experience as perceived

by the customers with Artificial Intelligence System?

3. Based on findings, what recommendation maybe proposed?

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

RESEARCH INSTRUMENT

Table 1. Profile of Respondents

Civil Status:
Single
Married
Widowed
Gender:
Female
Male
Age:
Less than 18
18- 25
26-33
34-41
42-50
Educational Attainment:
Elementary
High school
Senior High School
Vocational
College Undergrad
College Graduated
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

Direction: If you strongly agree, agree, disagree, or strongly disagree with each
question, check the corresponding column.
Table 2. Usefulness, Ease of Use, Enjoyment, Speed of Service, Trust, Risk Reduction,
Experience Novelty
USEFULNESS
4 3 2 1
SA A D SD
PU1. Self-Ordering System are
useful in Restaurant

Ang Self-Ordering System ay

kapaki-pakinabang sa Restaurant
PU2. Self-Ordering System are
able to perform same as the
employees

Ang Self-Ordering System ay

kayang gumanap katulad ng mga
empleyado
PU3. Self-Ordering System
enhanced my service experience
in restaurant

Pinahusay ng Self-Ordering
System ang aking karanasan sa
serbisyo sa restaurant

EASE OF USE
4 3 2 1
SA A D SD
PEOU1. The Use of Self-Ordering
System are not required a lot of
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
mental effort

Ang Pag gamit ng Self-Ordering

System ay hindi nangangailangan
ng maraming pagsisikap sa pag-
iisip
PEOU2. Self-Ordering System are
easy to use

Madaling gamitin ang Self-

Ordering System
PEOU3. The interaction with self-
ordering system was clearly
understandable

Ang pakikipag-ugnayan sa Self-

Ordering System ay malinaw na
nauunawaan
PEOU4. Self-Ordering System are
easy to learn how to use it.

Madaling matutunan ang Self-

Ordering System kung paano ito
gamitin

ENJOYMENT
4 3 2 1
SA A D SD
PE1. Using self-ordering system
gives lots of pleasure

Ang pag gamit ng Self-Ordering

System ay nagbibigay ng
maraming kasiyahan
PE2. Self-Ordering System was
pleasant

Nakakawili ang Self-Ordering

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
System
PE3. The High Technology
newness of the restaurant makes
me happy

Ang pagiging bago ng High

Technology ng Restaurant ay
nagpapasaya sa akin
PE4. Interaction with the Self
Ordering System was fun

Ang pakikipag-ugnayan sa Self-

Ordering System ay masaya

SPEED OF SERVICE
4 3 2 1
SA A D SD
SOS1. The self-ordering system
was efficient in ordering food &
drinks quickly

Ang sistema ng pag-order sa sarili

ay mahusay sa mabilis na pag-
order ng Pagkain at inumin
SOS2. Enjoying the experience
made the time pass quickly and
less waiting time

Dahil sa kasiyahan sa karanasan,

mabilis na lumipas ang oras at
mas kaunting oras ng paghihintay

TRUST
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
4 3 2 1
SA A D SD
TRST1. Self-Ordering System had
the required features to order food
& drinks

Ang Self-Ordering System ay

mayroong mga kinakailangang
katangian para mag-order ng
Pagkain at inumin
TRST2. Self-Ordering System
Provided what I need to order

Self-Ordering System ibinigay ang

kailangang kong i-order
TRST3. Self-Ordering System has
error-free to give what my order is
(without mistakes)

Ang Self-Ordering System ay may

mali-laya upang ibigay kung ano
ang aking order (nang walang
pagkakamali)
TRST4. Using Self-Ordering
System Are trustworthy to use

Pag gamit ng Self-Ordering

System ay mapagkakatiwalaan
gamitin

RISK REDUCTION
4 3 2 1
 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
SA A D SD
PRR1. Using Self-Ordering
System are safe alternative to limit
the interaction between customers
and employees

Ang pag gamit ng Self-Ordering

System ay ligtas na alternatibo
upang limitahan ang pakikipag-
ugnayan sa pagitan ng mga
customer at empleyado
PRR2. Self-Ordering System can
lessen the customer to interact
with the employees

Ang Self-Ordering System ay

maaring mabawasan ang
customer na makipag-ugnayan sa
mga empleyado
PRR3. I prefer to use Self-
Ordering System instead to order
on the cashier

Mas gusto kong gumamit ng Self-

Ordering System sa halip na mag-
order sa cashier

NOVELTY
4 2 3 1
SA A D SD
EN1. Ordering through the Self-
Ordering System is a unique
experience for me

Ang pag- order sa pamamagitan

 Republic of the Philippines
City of Taguig
Taguig City University
Gen. Santos Avenue, Central Bicutan, Taguig City
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
ng Self-Ordering System ay isang
natatanging karanasan para sa
akin
EN2. Experiencing Self-Ordering
System will describe as a new
innovative technology in
restaurant

Ang karanasan sa Self-Ordering

System ay ilalarawan bilang isang
bagong makabagong teknolohiya
sa restaurant
EN3. The Restaurant have Self-
Ordering System makes the
customer gives a chance to adapt
the new technology

Ang Restaurant ay may Self-

Ordering System na nagbibigay
ng pagkakataon sa customer na
iakma ang bagong teknolohiya