USER MANUAL

GETTING STARTED
HOW TO LOGIN?

After activating your TCS account on Envio, you would need to log-in to get started. Login Page is as
follows:

Key Points:

▪ You can directly access Envio Login page using the following URL:
https://envio.tcscourier.com/UserAccount/Login
▪ It is recommended to bookmark this URL and saved in browser memory for easy access.
▪ Envio works best on Google Chrome browser. In case you are encountering run-time or server
error to access Envio, refresh page. If refreshing browser page does not work, remove “Cache”
from your browser and try again.
Learn how to remove Cache from your browser
If you still face this issue, contact your Business Development Manager.

Steps to Log-in:

1. Enter your username in the first field marked as “Username”. You must have chosen a username
at the time of activating account.
2. Enter your password in the second field marked as “Password”. You must have chosen a
password at the time of activating account.

Upon entering the correct fields and clicking on “Login”, you will be routed to the following screen which
is the homepage of your Envio:

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OTHER DETAILS ABOUT “LOGIN” PAGE:

“Remember me” checkbox:

While logging-in, if you check-mark this checkbox, you will enable Envio to keep you logged-in until your
browser is closed.

“Forgot Password” option:

This option is provided to you to re-set your password in an event you forget it. Upon clicking this
option, you will be routed to following screen:

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Steps to Re-set Password (if you remember your registered email):

1. In the field “Email”, input your email address and click on “Continue”. Email address entered
must be the same as the one provided at the time of account opening. In case the same email
address is not provided, email will not be received at the email address given other than the
registered one at the time of account opening.

Registered email address and all other account details given to open and activate your TCS account can
be viewed in “Account Profile” section of your profile.
“Learn more about Profile option”.

You will see the following screen upon clicking “Continue”.

2. You will receive following email with subject “Request for Reset Password” on your registered
email address:

From: <noreply@tcs.com.pk>
Date: Sat, Jul 27, 2019 at 12:34 PM
Subject: Request For Reset Password
To: <saim.mumtaz@tcs.com.pl>

Dear saim.mumtaz,

We have received a request to change your TCS E-Com password. If you did not make this request,
ignore this email and contact support team. If you would like to reset your password, follow the link
below:

Click here

In case you have not received email address on your registered email address for re-setting password,
contact your Business Development Manager (BDM).

3. Click on the hyperlink “Click here” and you will be routed to following screen:

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4. Enter new password in first field “Password”. Your password must be a minimum of six
characters and one character must be alphabet and one must be a special character. Re-enter
the same password chosen in second field of “Confirm password”.

On clicking “Continue”, you will be routed to following screen to confirm change of password:

Steps to Re-set Password (in case you do not remember your registered email):

1. Click on “Do not Remember” on the Reset Password window. You will be routed to the following
screen:

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2. Enter your Username in first field marked as “User Name”.

3. Select a secret question that you chose during activation of account. (Learn more about setting
secret question)
4. Input your secret answer in third field marked as “Type Secret Answer”.
Upon entering all fields correctly, you will be routed to following page to re-set your password:

5. Enter new password in first field “Password”. Your password must be a minimum of six
characters and one character must be alphabet and one must be a special character. Re-enter
the same password chosen in second field of “Confirm password”.
6. On clicking “Continue”, you will be routed to a page confirming change of password. Click on
“Back to Login” to go back to login page.

BOOK SHIPMENTS
The primary functionality of Envio is to enable its users to create shipping labels. These shipping labels
are reference labels pasted on the shipment packaging for TCS operations to route shipments to correct
destinations and for TCS couriers to reach at correct delivery addresses. TCS couriers’ hand over
shipments to consignees after collecting COD value mentioned on the shipment label.

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HOW TO BOOK SHIPMENTS?

Create Cost Center

You are required to create cost center before you can start creating shipping labels for booking
shipments. Cost Center is mandatory and is helpful in following ways:

▪ By creating cost center by pick-up locations, you can create bookings against each pick-up
location. For example, if you have two or more pick-up locations (locations from which you
hand-over shipments to TCS), you can create booking from location 1 against cost center A,
booking from location 2 against cost center B and booking from location 3 against cost center C
and likewise. This feature is suitable for customers having multiple vendors at different locations
and for those customers who carry inventory at multiple locations for subsequent pick-ups.
▪ By creating cost center by function or functional department, you can assign bookings to each
function or functional department. For example, if you have two departments including
Operations and Admin and you want to bifurcate the number of shipments booked by each
department, you can create two separate cost centers for each. This feature is appropriate for
users who want to allocate costs of booking by department.
▪ By creating cost center by vendor and by booking shipments against each cost center, you can
identify the number of shipment booking created by each vendor. This feature is helpful for
users who want to monitor vendor bookings.
▪ By creating cost center by product category, you can assign each shipment booking based on the
product category. For example, if you have product category of Pret, Unstitched and Kids, you
can create three separate cost centers (one for each) and book shipments for pret against cost
center of pret and accordingly for unstitched and kids. This will help you in identifying and
monitor shipment booking by product category.

Key Points:

▪ Cost Center is mandatory. You can create one cost center only and book all shipments against it.
▪ If you have a universal account, you can create cost center for cities other than your base city as
well. For example, if your base city is Karachi and you want to create cost center for Lahore, you
can easily do it by selecting Lahore as your Cost Center City.

Steps to create Cost Center

1. On your homepage, click on the option “Setup” in main ribbon.

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2. Select the second option “Cost Center”. Upon clicking this option, you will be routed to
following page:

3. Click on the option “Create Cost Center” (in green on top of search bar field) and you will be
routed to following screen:

4. Select Account from the dropdown. Account dropdown will show all ECom accounts that you
have with TCS.
5. Select Cost Center City. This dropdown will show a list of TCS pick-up locations. If you do not
have a Universal account with TCS (more than one base city, for example, Rawalpindi and
Lahore) and only a regular account (one base city, for example, Lahore only), select your base
city and proceed to next step. In case you have a Universal account, you can select any city and
proceed to next step.
6. Enter Cost Center Code. This can be any alphanumeric value without any restriction. You can
input a Cost Center Name for instance “1A”. Cost Center Code must be unique. An error
message (screen given below) would show if your input cost center code matches a cost center
code in Envio universe. In other words, your cost center must be unique amongst all users of
Envio.

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7. Input Cost Center Name. This can be any alphanumeric value without any restriction. You can
input a Cost Center Name for instance “Vendor 1”.
8. Input Pick-up address. You are required to ensure that you enter full and complete address.
9. Checkmark “Same as Pickup Address” to auto-populate Return Address field.
10. Click on “Create” option to confirm creation of Cost Center. You will be directed to following
screen of “Cost Center Setup” on creation of cost center:

Key Points:

▪ On “Cost Center Setup” screen, you will be shown a list of all cost centers that you create. You
will have the option of editing, de-activating and deleting each cost center.
▪ By clicking on “Edit”, you will be directed “Edit Cost Center” pop-up box as follows:

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You can only edit Cost Center name. In case you revise cost center name and click on
“Update” option, your cost center name will be saved and revised.
▪ By clicking on “Active” option, you will deactivate your cost center and hence, de-activated
cost center can not be used for booking. You can always activate back your cost center by
clicking on “In activate” option. (see below)

De-activated cost center (see record 2)

▪ By clicking on Delete option, you will remove the cost center record. Deleted cost center
cannot be retrieved. All bookings that would have been assigned to deleted cost center will
still show in reports, but the deleted cost center cannot be used for further booking. In case
the user wants to re-create deleted cost center, he/she would need to create cost center
again by following the same steps as explained under section “Steps to create Cost Center”.

Create Booking/Create Shipping Labels

To create booking, you are provided with multiple options including the following:

▪ Single Booking
▪ Booking by File
- Booking by Excel File

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- Booking by CSV File

- Booking by Text File
▪ Booking API

Booking option is available on the main ribbon on your homepage (see below screenshot). Upon clicking
on “Booking”, a dropdown menu will open which will consist of all booking options plus other options
related to creating booking labels.

Single Booking

This option is to be used when you want to create individual shipping labels for each shipment. This
option is the first one available in Booking dropdown. Click on it to proceed to a new page as follows:

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Steps for Single Booking:

1. Select Cost Center from the dropdown which will consist of all the active cost centers.
Once you select a Cost Center, all your relevant information will auto populate in the right hand
section titled “Customer Information”.
2. Enter Order Reference number.
This field is not mandatory, but it can be used generally for inputting order number that you
might have shared with your customer upon placing order. For example, if you generated order
number 123456, you can input this number in this field. In such a case, you can tally which order
number of yours was tagged with our Consignment number upon generation of booking.
3. Enter Contact number.
This field is mandatory and refers to the contact number of your consignee. It is crucial to enter
accurate and correct contact number. In cases where on-route or off-route TCS courier or rep
wants to connect with your consignee, he/she will contact on the contact number provided in
this field. In case, contact number provided is not full or erratic, possibility of contacting your
consignee in need would not be possible.
4. Enter Name (maximum 90 characters)
This field is mandatory and refers to the name of your consignee.
5. Select Delivery type from the dropdown
In case you have a “General” account, you can select either “Normal” or “My Collect” from the
dropdown. “Normal” delivery type refers to simply delivering at your provided delivery address
whereas “My Collect” delivery type refers to our service of delivering your shipment at the
selected Express Center of your choice. If you wish to select “Normal”, skip step 8, otherwise if
you select “My Collect”, do not skip step 8.
6. Select City (maximum 90 characters)
This dropdown consists of all TCS’s service locations. City selected will be referred to as the
Destination.
7. Enter Email (maximum 100 characters)
This field is mandatory and refers to the email address of your consignee. It is crucial to enter
accurate and correct contact email address.
8. Select Express Center
In case you select “My Collect”, instead of providing delivery address (step 9), you are required
to select an express center of your choice on which you want TCS to deliver your shipment as
per convenience of your consignee. This dropdown will consist if all our express centers which
we have opened for “My Collect”.
9. Enter Address (maximum 500 characters)
This field is mandatory and refers to the delivery address of your consignee. It is crucial to enter
accurate and correct delivery address. To ensure accurate input, you would need to enter
delivery address in pieces (see below):

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Except Nearest Landmark field, all other fields are mandatory. Although it is recommended to
provide nearest landmark as well. Once all fields are filled, click on OK to proceed. All data input
in address box will club together to form final delivery address of the consignee.
10. Select Pieces/Flyers
This dropdown consists of numeric options from 1 till 9. Pieces/flyers refer to the number of
shipments that you want to ship against this one shipment label. This option is to be used when
you have contents that cannot be packed in one packaging and require multiple pieces of
packaging.
11. Enter COD Value (maximum Rs 100,000)
This is the most important field in the entire form. You must enter only an integer number
(number without decimals). This is the value that we would collect from your consignee at the
time of delivery. In case you are booking a “prepaid” shipment, a shipment for which your
consignee has already paid to you online, you are required to input a value of Rs 0.
12. Select Service
Dropdown of this option will comprise of only two services against “General” account and one
service against “Overland” account. If you have a general account, select from either
“Overnight” or “2nd day”. Overnight service refers to the next day delivery whereas 2nd day
delivery refers to detain service or delivery in 48 to 72 hours. If you have an Overland account,
select service “Overland” from the dropdown.
13. Checkmark “NO” against Box availability
14. Enter Weight (minimum 0.5 Kg and maximum 1,000 Kg)
Input weight that you consider of your shipment that you are booking for. However, your
provided weight will be verified by our pick-up courier and origin operations and in case it is
deemed to be higher, it will be updated.
15. Select from Fragile dropdown
In case you have fragile shipment, you must select YES from this dropdown and ensure “fragile”
sticker is placed on your shipment. You must coordinate and request for fragile stickers from
your Business Development Manager (BDM).
16. Input Insurance Value (minimum Rs 10 and maximum Rs 300,000)
This field is not mandatory and only to be filled if you have signed up for either customer
mandatory insurance or customer voluntary insurance. It is advisable to sign-up for Insurance to
mitigate shipping risks if the value of your consignment is higher. Insurance value to be input
must be the “cost” value of the item for which insurance is sought and not the sale value.

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17. Enter Shipment Content Details (maximum 999 characters)

This field is not mandatory. You are recommended to input any details regarding the shipment
for reference.
18. Enter Remarks (maximum 450 characters)
This field is not mandatory and is to be used if you need to put in any specific comments related
to the shipment.

Once you fill out all details in the single booking form, scan through all details entered, specially
consignee information, and then click on “Save” option at the bottom. Upon clicking “Save”, a pop-up
box as follows will appear confirming creation of your booking record:

In case you click on “Refresh” option instead of “Save”, all the data that you had entered will be
removed and you will be required to re-input for creation of booking record.

Key Points:

▪ Confirmation pop-up box will contain Consignment number generated against your booking
record. In the case of example given, consignment number generated is 772565700011.
▪ The consignment number generated is the tracking number against which TCS will pick-up
your shipment and forward for delivery.
▪ Consignment number is the number against which TCS will reconcile your payments with
delivery status and reimburse your payments.
▪ For all future references against your shipment, consignment number will be used for
communication.

Steps to Print Consignment Label/Booking Label/Shipping Label

The next step post creation of booking record is to print out a hardcopy that is to be pasted on the
shipment itself.

1. Click on “Print” option in the confirmation pop-up box. A new window will open on your
browser with your Consignment Label.

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2. Press keys “CTRL” and “P” on your keyboard together and following print option screen will
show up:

3. Select your connected Printer in Destination dropdown and click on “Print”.

In-case you click on the option “PDF” in the confirmation pop-up box, a new window will appear with
PDF extension. Follow the same steps mentioned above to get a print of the shipping label. In case you
want to keep a copy of the shipping label saved on your computer, press CTRL + S to save the booking
label.

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Bulk Booking

This feature allows you to carry out bulk booking without having to individually enter data in single
booking form. This option is suitable for users who have multiple bookings to do since this option saves
a lot of time and makes the process convenient.

This option is the second one available in Booking dropdown. There are three sub-option of Bulk
Booking itself. Click on your preferred sub-booking option. Upon clicking on one of the sub-options, in
this case, “Booking by Excel” File, you will be taken to a new page as follows:

There are two sections on Bulk Booking window, “Booking by Excel File” and “Instructions”. The latter
section simply lists down all the fields that you need to provide data for on your excel sheet in the exact
format that it is required. To download the format instead of creating it yourself, simply click on “Click
here to download Excel format file” which is a hyperlink in blue on the right top corner of “Instructions”
section.

Steps for Bulk Booking:

1. Create your “Excel” file in the required format.

2. Enter all relevant details in line with “instructions” under each column
3. Enter booking record for each order that you want to create
4. Save file on your computer
5. Select Cost Center in the Bulk Booking by Excel section
6. Click on “Select File” field and choose the excel file prepared from your computer
7. Click on “Upload”

Key Points:

▪ In case of a successful upload, a table with all your booking records will show as follows:

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▪ In case you have more than 10 records, you can use the “Show” dropdown on the left
corner of “Booking Details” section to select from up-to 100 records. You can also use the
“Search” bar on the right corner of the “Booking Details” to view any specific booking
record.
▪ In-case you enter a wrong Destination spelling that does not match with spellings in our
database, an “invalid” booking record for editing will show as a separate booking record
under section “Invalid Records”. All other records which are accurate will appear below the
“Invalid Records”.

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▪ You will be required to select from a dropdown of destinations to correct your booking
record.
▪ Click on “Save” option at the bottom left of the page once all your booking records are
accurate.
▪ It is crucial for you to ensure that Destination selected must correspond with the destination
city of which delivery address is provided. In case where delivery address and destination
city are different, misroute of shipment would occur.
▪ In case you do not click on “Save” or upload a new file altogether, your unsaved booking
records will cease to exist.
▪ In- case you want to update information against any of the consignment number already
generated, you can do so by following below steps:
1. Go to “Single Booking” form
2. Input consignment number in the “Consignment Note Number” field at the top right
corner above Customer Information section.

3. Revise information that you want to in fields including all except COD amount. You
cannot change COD amount against consignment number you had originally
created. If you wish to change COD value, then create a new record altogether.
Moreover, please ensure to paste consignment label with updated information on
shipment and not the original one.
4. Click on “Update” to save new information against respective consignment.

▪ Please note that you can only update information of only those consignments which are yet
to be picked up.
▪ You can update information against consignments that have been created via Bulk Booking
option using the Single Booking form too.

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▪ “Booking by CSV File” and “Booking by Text File” options are to be used in the exact manner
as elaborated above for “Booking by Excel File” with the only change being the CSV and text
file extension respectively.

Steps to Print Consignment Label/Booking Label/Shipping Label of Bulk Booking records

The next step post creation of booking records is to print out a hardcopy that is to be pasted on the
shipment itself.

1. Upon clicking on “Save” option, a new window will appear as follows:

2. Click on “Print” option for the record that you need the consignment label. A new window will
open on your browser with your Consignment Label. In case you need to print all consignment
labels, click on option “Print CNs” at the bottom of the page.
3. Press keys “CTRL” and “P” on your keyboard together.
4. Select your connected Printer in Destination dropdown and click on “Print”. In case you want to
keep a copy of the shipping label saved on your computer, select option “Save as PDF” to save
the booking label.

Re-print Consignment/Booking/Shipping Labels

This option is provided to you to re-print labels in case you did not for any reason printed labels whilst
creating booking records. Normally this will be the case when you have already received the order from
consignee, but your physical shipment is still not ready.

Steps to Re-print consignment labels:

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1. Click on “Booking” option in the main ribbon

2. Click on third option of “Re-print CN label” in the dropdown menu
Following screen will appear upon selecting this option:
3. Select Data Range

4. Select Cost Center

If you want to re-print any specific consignment series, input the starting consignment number
in field “CN from” and ending consignment number in field “CN to”.
5. Click on “Generate Report”
Upon clicking of “Generate Report” booking records table as shown in below screen will appear:

6. Checkmark the booking record for which you want to re-print CN label.
7. Click on either “Generate PDF” or “Print Labels” to proceed to printing CN label.

Cancel Consignment/Shipping/Booking Records

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All those consignments that you create will be marked as “TO-BE Picked shipments” and show in your
“Booking Report” (see Reports section). In event where you create consignment and do not physically
hand-over consignment to our pick-up courier, the shipment will remain non-booked and appear in your
booking discrepancy report (see Reports section). In cases whereby you have created consignment
number and later you do not want to send shipment due to any reason including non-availability of
stock or cancelled order from consignee etc., you should cancel the consignment number by following
below steps:

Steps to Cancel Consignment/Shipping/Booking Records

1. Click on “Booking” option on main ribbon

2. Click on the fourth option of “Cancel Booking Records” in the dropdown. You will be routed to
following screen:

3. Select Date range by selecting “From Date” and “To Date”

You can also search for a series of consignments under the date range specified in date filter by
inputting consignment series that you want to cancel.
4. Click on “Submit”
Upon clicking submit, a table will appear consisting of records of all the created consignments
that are not booked (handed over to TCS) under the date range selected

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5. Checkmark consignment records that you want to “cancel”

6. Click on “Cancel CN(s)”
7. Click on “Yes” against the “Confirmation Box” that pops-up with message, “Do you want to
cancel selected CN(s)?”

Key Points:

▪ You can only cancel consignments that are yet to be picked up or handed over to TCS. You
cannot cancel records of consignments that are handed over to TCS.

VIEW REPORTS

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