CABARUAN NATIONAL HIGH SCHOOL

Urdaneta City Pangasinan

Quarter 2
HOUSEKEEPING 12
Name: ________________________________________________ Score:________________
Grade & Section: __________________________________ Date:_________________
Quarter 2

Lesson 1 Error! Reference source not found.

Week 1
1. Error! Reference source not found.
A. What are the roles of Valet? (1-7)
B. What are the main duties of Valet? (8-20)
2. Error! Reference source not found.
A. What are the non-negotiable elements of Valet? (1-3)
B. What are employment status of Valet? (4-9)
C. Characteristics of Valet (10-15)
D. Explain etiquette (16-20)
Week 2
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A. How to ensure proper personal presentation? (1-9)
B. How to ensure personal hygiene? (11-13)
C. What are the uses of Valet’s kit? (14-16)
4. Describe grooming and personal presentation standards for a valet
A. How to determine what applies in your workplace regarding enterprise policies and procedures for
valets to ensure proper personal presentation? (1-3)
B. How to build trust and confidence with guests? (4-10)
C. What are the communication standards?(11-16)
D. Why communication is important? (17-20)

Lesson 2 Prepare to deliver valet services

Week 3
1. Error! Reference source not found.
A. Why is it important to obtain VIP information? (1-3)
B. What are the examples of pre-arrival information? (4-10)
C. Where and how can guest information be obtained? (11-15)
D. Why information is important? (5pts)
2. Determine guest requirements and preferences
A. The guest may have personal requirements or preferences in relation to: (1-7)
B. Where requirements and preferences are not known for an activity, product or service three
keys to determining what is required are: (8-10)
E. How to determine guest requirements and preferences? (5pts)
3. Error! Reference source not found.
A. What are the activities involved in liaising with other staff? (1-4)
 B. What are the activities in room inspection? (5-9)
C. Who are the involved in inspection of rooms? (10-14)
D. Why is it important to conduct room inspection? (6pts)

Lesson 3 Prepare to deliver valet services

Week 4

1. Submit video or photographic demonstrating (in an actual or simulated situation) you have:

a. Welcomed a VIP guest on arrival and started the process of establishing an appropriate rapport
with them
b. Advised the guest of the services available from you as a valet, and from the venue generally
c. Arranged transportation of luggage to the guest room and its removal when unpacked
d. Unpacked guest luggage
e. Pressed one item of guest clothing
f. Cleaned one pair of guest shoes
g. Deal with a specific guest request
h. Packed guest luggage including appropriate folding of clothes.
Week 5

2. You have been asked by Management at your workplace to produce information that could be used by
trainers at your venue to assist with training valets.

Management has asked you to provide three documents addressing:

a. Delivery of enterprise-specific VIP treatment and services

b. Adjustment of service delivery to suit guest needs and preferences
c. Maintenance of guest privacy and confidentiality

Lesson 4 Deal with guest clothes

Week 6

1. Prepare and submit checklists that could be used by valets at your workplace to ensure:

a. Billable charges are correctly and effectively added to valet-serviced guest accounts in a timely manner
b. Guest history details for a guest are updated to reflect a valet-serviced guest stay.

Week 7

2. Submit video or photographic evidence demonstrating you have:

a. De-briefed with Management at your workplace following your delivery of valet services to a guest

Lesson 5 Perform Bed Making

Week 8 (https://www.youtube.com/watch?v=j590aOk1yvQ &
https://www.youtube.com/watch?v=0Fb8wEawzl8 )
1. Submit video or photographic evidence demonstrating the following:
a. Traditional Bed Making
b. Duvet Bed Making
Prepared by: Checked by: Approved:

MARSLO C. PERALTA ERIC A. LARAN MARITA L. ANICIETE

Subject Teacher Head Teacher III Principal IV