INDUSTRIAL TRAINING EXPOSURE REPORT

at

TAJ SANTACRUZ , MUMBAI

Submitted by

SINGH SHEKHAR RAVINDAR

in partial fulfillment for the award of the degree

of

BSC IN HOSPITALITY AND HOTEL ADMINISTRATION

IHM Chennai - Institute of Hotel Management

Catering Technology and Applied Nutrition

IGNOU

2020-2023
 NAME - SNGH SHEKHAR RAVINDAR

INSTITUTE - IHM CHENNAI

NCHMCT - 2041105250

COURSE - BSC IN HOSPITALITY AND HOTEL

ADMINISTRATION

SEMESTER - IV

CONTACT - 9867665947

E MAIL - ss6899630@gmail.com
 TAJ SANTACRUZ
Chhatrapati Shivaji Maharaj International
Airport, T1, Off, Western Express Hwy,
Navpada, Vile Parle East, Santacruz East,
Mumbai, Maharashtra 400099
 Acknowledgment

Apart from my efforts,the success of any project depends

largerly on the encouragement and guidelines of many
others. I take this opputunity to express my gratitude to
the people who have been instrumental in the successful
completion of my industrial training.

I would like to show my greatest appreciation to my

college IHM Chennai who gave me the golden
opportunity to my industrial trainng from such a
luxurious and esteemed property.

A special thanks to my college training coordinator Mr.

Michael Santosh Sir and TAJ Santacruz L&D Manager
Mr.Nikhil Mujumdar Sir for helping me during my
training period.

Finally I would like to thanks all the staff of TAJ

Santacruz and my Family And Friends who
supported , encouraged and understood me .
 INTRODUCTION

The Indian Hotels Company Limited

The Indian Hotels Company Limited
(IHCL) and its subsidiaries bring
together a group of brands and
businesses that offer a fusion of warm
Indian hospitality and world-class
service. These include Taj – the hallmark
of iconic hospitality, SeleQtions, a
named collection of hotels, Vivanta,
sophisticated upscale hotels and Ginger
which is revolutionizing the lean luxe
segment.
Incorporated by the founder of the Tata
Group, Jamsetji Tata, the Company
opened its first hotel - The Taj Mahal
Palace, in Bombay in 1903. IHCL has a
portfolio of 196 hotels including 40
under development globally across 4
continents, 12 countries and in over 80
locations. 
The Indian Hotels Company Limited
(IHCL) is South Asia’s largest hospitality
company by market capitalization. It is
primarily listed on the BSE and NSE.
One IHCL, One Tata

The Tata group turned 150 in 2018 and we, at IHCL, are proud
to be a part of its legacy since 1899 as we participate in its ‘One
IHCL One Tata’.
One Tata is a Tata group-wide initiative designed to drive
synergies across all Tata companies through simplification to
jointly enhance scale. Given the breadth of operations of the
Tata group, leveraging the ‘One Tata’ concept has opened
limitless possibilities for all Tata companies.
IHCL’s core philosophy of ‘One IHCL’ is fuelled by vision,
authenticity and passion. It binds the group entities together,
extending the feeling of oneness and family among employees
and partners across the IHCL landscape, similar to that of the
Tata group.
Founded by Jamsetji Tata in 1868, the Tata group is a global
enterprise, comprising over 100 independently operating
companies. The group operates in more than six continents with
a mission to improve the quality of life of the communities it
serves globally. Through long-term stakeholder value creation
based on ‘Leadership with Trust', the Tata brand stands as a
lasting promise behind its businesses, many of which are
industry leaders. IHCL is honoured to be one of the first of those
timeless and tireless initiatives.

Tata Legacy
In a free enterprise, the community is not just another stakeholder, but is
in fact the very purpose of its existence

Jamsetji
TataFounder, Tata Group

Always aim at perfection for only then will you achieve excellence
JRD TataEx-Chairman
If you want to walk fast, walk alone. But if you want
to walk far, walk together

Ratan Tata Chairman

Emeritus

1st  Chain of Luxury Hotels

Leadership with Trust

1st  Power Plant in India

Nation Building

1st  Passenger Car in India

Pioneering Spirit
Global Leaders
ASPIRATION 2022

Our pivotal programme, Aspiration 2022, is based on the three-pronged strategy of re-structuring, re-engineering and
re-imagining the Company’s portfolio. The strategy is aimed at margin enhancement and growth to fulfil our
aspiration of becoming the most iconic and profitable hospitality company in South Asia. Therefore, it will focus on
exploring new markets, expanding existing properties, monetising non-core assets, optimising costs and simplifying
the group structure to grow the bottom line. The five-year programme will also include leveraging the digital channel
to strengthen the brand and generate more revenue
 Brands

Taj, India’s Strongest Brand across industries and sectors*, is an

iconic hospitality brand from the Indian Hotels Company Limited. The
brand continues to be one of the most revered and loved hospitality
brands with a legacy of over 116 years of impeccable service and
genuine warmth. Embodying the spirit of “Tajness”, authentic original
palaces, landmark hotels, idyllic resorts and natural safari lodges
interpret the tradition of hospitality in a refreshingly modern way to
create unique experiences and lifelong memories.

HOTELS 89
KEYS 13,363
DESTINATIONS 55
 Taj Hotels

Experience a haven of luxury and comfort, ideally located in the middle of bustling cities
and towns

 Taj Palace

Experience India’s majestic old-world charm and rich tradition in stunningly restored
living palaces.
 Taj Resorts

Experience absolute tranquility and luxury, surrounded by mesmerising views.

 Taj Safaris

Experience the thrill of India's exotic wilderness in four hotspots and embark on the
adventure of a lifetime.
Welcome to SeleQtions, a named collection of hotels from IHCL.
Spanning signature city hotels and extraordinary leisure resorts, SeleQtions
provides distinct experiences for travellers who seek unforgettable stories.
Celebrating a legacy of time, a sense of place or a specific theme these unique
properties bring to life experiences through their location, décor, service, cuisine
and more. Feel the solitude of great open spaces, get a whiff of age old
traditions or re-discover a metropolis you thought you knew everything about; a
SeleQtions stay is as exclusive and personal as it gets.

HOTELS 24
KEYS 1,858
DESTINATIONS 22
A smart collective of business and leisure hotels, Vivanta
celebrates the uniqueness in one’s individuality. Disruptive
in their purpose and persona, these destinations hold inside
them many hints, of surprises that make one feel special.

HOTELS 35
KEYS 4,977
DESTINATIONS 33
 Customers expect more for their money and want to stay in spaces that
are inspiring and energizing. This is the reason Ginger exists. Catering to
the new Indian, this sassy range of new-age nodes across the country are
designed for a smooth transit through a variety of extremes.
Welcome to new world of fusion where boundaries of work and play are
blurred, where local merges with global and where contrasts come
together to create unique yet relatable seamless experiences.

HOTELS 84
KEYS 7,651
DESTINATIONS 50
A distinctive branded offering by IHCL, amã Stays & Trails
comprise untouched experiential escapes ranging from charming
residences to mesmerizing trails in unique locations. Combining
elegance with homely comfort and warm service, amã Stays &
Trails offer immersive and authentic local experiences to guests .

BUNGALOWS 72
KEYS 281
DESTINATIONS 32