Quality Service Management

in
Tourism and Hospitality

Group Activity

CRIMSON HOTEL

Submitted by:
CONDES, GHE ANN
GEQUILLO, ANGEL LYN
LACANILAO, TRICIA
LUNA, ANGELIKA
NGALONGALO, PAMELA

Submitted to:
EPHRAIM WILBERT PARAS
Short introduction of the company
The Crimson Hotel Filinvest City, Manila is a five-star hotel in one of the towns' new city
centers and prestigious leisure tourist spots in southern Manila. This one also gives a
pleasant vacation experience to each traveler’s and entertainment tourists, with its
modern luxurious rooms, first-rate amenities, delectable, good restaurants, and heart-
warming accommodation matched with a multi-cultural ambience.
The hotel is located just 10 kilometers from the Ninoy Aquino International Airport (NAIA)
and is easily accessible via Skyway or the South Luzon Expressway (SLEX). Also, The
Crimson Hotel Filinvest City in Manila has been accredited by the Department of Tourism
and recognized by the World Travel & Tourism Council as reaching hygiene and safety
standards.
The famous architectural style of the Crimson Hotel Filinvest City in the center of the
cosmopolitan city of Alabang, Muntinlupa, ends up making it a landmark hotel in Southern
Metro Manila. It provides proficient visitors from around the world with a luxurious lifestyle
that meshed perfectly end up living. Because of its central location, it is an ideal venue
for significant social and business events. Guests who appreciate the simplicity of a 5-
star hotel will appreciate the city's varied food options, upmarket buying things, and
enjoyment

The services they offer

1. Room Offers- Experience world-class facilities with a local advantage from special
rates to special amenities. Use promo code LOCAL and enjoy exclusive perks when you
stay.
20% Discount on Food & Beverage
20% Discount on In-room massage
20% Discount on Laundry
2. F&B Offers- Take out dishes, take it easy.
3. Leisure Offers- Culture of clean
4. Event offers- Virtual package, Exclusive and intimate celebrations, take eat easy.
Company culture
The etiquettes, practices, and habits of employees of the chosen company culture
The etiquettes they are using right now are. They are still very devoted to preserving your
health and safety in light of the Covid-19 outbreak, thus they have taken quick action in
reaction to the problem, and this are:
• The parking structure and all entrances have thermal scanning.
• Their employees are given personal protective equipment (PPE), especially those who
work in positions where guests are frequently engaged.
• Health Declaration Forms must be filled out by all registered guests and those who are
accompanying them at check-in.
• Guest Engaged associates have received training to recognize potential patients who
may require a medical examination by qualified healthcare providers.
• To segregate guests who have been identified as suspects, they have dedicated holding
rooms.
• They have medical screening and assessment teams that are trained to use the
Decision Tool in accordance with Department of Health (DOH) quarantine guidelines.
• Before you or any other visitor arrives, all their guest rooms, suites, and villas are
thoroughly cleaned and sanitized.
• Practices for food safety and hygiene are now subject to stricter monitoring.
• Their Welcome Center in Caticlan has introduced thermal scanning for visitors headed
towards Boracay. Before bringing their guest(s) to the resort, a health clearance is
necessary.
These are just a handful of the various strategies they have used to keep you as their top
priority.
The practices are very conscious of its obligations and responsibilities to the community,
its workers, and the environment. For them to meet and surpass legal requirements and
expectations, they are dedicated to the following procedures and concepts.
• Managing an effective and profitable hotel business that supports the neighborhood
economy by serving as a major employer.
• Operating their firm in the most socially and ecologically responsible manner feasible.
• Continuous review, updating, and personnel training to ensure the advantages are
delivered.
Limiting and managing waste:
• They consider the price of labor, raw materials, and energy used in production. To
reduce waste, every item is ordered with great care. When possible, bulk purchase is
often employed to reduce packaging.
• To prevent food waste due to overproduction, restaurant food is coded.
• To prevent resource waste and maintain comfort levels, the use of lighting, heating, and
air conditioning is constantly monitored.
• Wherever possible, energy-efficient light bulbs are installed.
• Thermostatic valves are installed in every bedroom with a radiator.
• From spring to fall, hotel heating is kept to a minimum.
• Email messages are only printed when necessary.
• To save paperwork, hotel websites encourage advertising and reservations.
• Each guest room has an energy-efficient kettle.
• Energy efficiency is considered when selecting new machinery and equipment.
• To prevent waste from unused soap bars, soap dispensers are used in restrooms and
public restrooms.
• Ever mindful of the necessity for water conservation, hippo bags are being fitted in every
restroom, and replacement cisterns are of the type with a lower water capacity.
• Light sensors regulate exterior lights to guarantee effective energy use.
Recycling:
• All cardboard and paper garbage from hotels is segregated from other trash for
recycling.
• When possible, leftover paper is used to take notes.
• When possible, printer cartridges are recycled for charitable purposes.
• When feasible, stationery items are repurposed.
• A certified contractor collects spent cooking oil, which is then recycled or converted into
biodiesel.
• Glass and bottles of all types are recycled.
• Donations of used postal stamps are accepted.
• To conserve resources, restaurant and hotel linen is replaced at intervals that do not
affect their standards or the comfort of their patrons.
• Proactively, guests are given the option to reduce energy and chemical consumption by
opting for less frequently replacing fresh linen and towels.
• Licensed contractors recycle used office and kitchen appliances.
The habits of its employees are: They are prompt and courteous, they aggressively
pursue skill development, they recognize needs, acknowledge mistakes, and have been
an effective communicator.

Conclusion
The Crimson Hotel aims to give best quality accommodation and leisure to a guest. In
response to the growing demands of customers and the concerns of regular travelers
during the pandemic, the Culture of Clean was developed by Chroma Hospitality. Visitors
may expect a smooth and secure arrival at any Crimson Hotel.
The Lean Six Sigma project is mostly concerned with the accommodation services the
hotel offers its guests, particularly the check-in process. The progress of this project will
positively enhance the guest experience that the hotel wants to offer as a part of their
hospitality services. Since meeting their mission and vision as a company involves having
satisfied guests, this project is important for Crimson Hotel. The key to delivering
outstanding hospitality to one's customers is to have excellent accommodations. That
many factors can make a big difference of its company culture.
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(2020). Culture of Clean. crimsonhotelfilinvestcity.
https://www.crimsonhotelfilinvestcity.com/pages/culture-of-clean
(2020). chroma-hospitality-introduces-culture-of-clean-for-crimson. https://peopleasia.ph/.
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(n.d.). OUR COMMITMENT. https://www.crimsonhotel.com/.
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(n.d.). green-policy. https://www.crimsonhotel.com/. https://www.crimsonhotels.com/green-
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