Business and management activity

The Grand Budapest Hotel movie

2022-2023

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Classwork in pairs.

Names:
Date:

The Grand Budapest Hotel movie activities:

1. In pairs discuss the importance of customer service in the hospitality industry,

and how it is depicted in the film in two paragraphs.

2. In pairs discuss the role of reputation management in the hospitality industry

and how it is portrayed in the film. Answer in two paragraphs.

3. Analyze the marketing techniques used by the Grand Budapest Hotel and
discuss their effectiveness.

4. Discuss the role of reputation management in the hospitality industry and how it
is portrayed in the film.

5. What is the hotel's recruitment and selection process? How are new employees
trained and developed?

6. How is the relationship between Gustave H and Zero, the lobby boy, used to
demonstrate mentorship and leadership?

7. How does the film depict the balance between maintaining a luxury image and
cost efficiency when it comes to staff management?

8. How does the film depict the role of staff turnover and the impact of political and
societal changes on staff management?

9. How is employee motivation and engagement portrayed in the film?

10. How does Gustave H, the concierge, embody the ideal of customer service in
the hotel?