WhatsApp Marketing FAQ's

Tell me something about your company?

Ans: Troika Plus is a Pvt. Ltd. company which was established in 2022. It’s sister
companies include Troika Management Services Pvt. Ltd. & Troika Tech Services Pvt.
Ltd. We are One of the Oldest and Top Ranking Companies for WhatsApp Services in
India.

Why Troika Plus?

- No setup fees
- No template approvals
- Zero Panel charges
- Complete Delivery Report
- Lowest rates
- Free Database
- Pre-Activated Account
- No Opt-ins required
- No Daily sending limits
- No Conversational pricing
- Charges only on Delivery Basis

Who are your Client’s?

Ans: Top Brands, Fortune 500 Companies, Startups, MNC’s, Political Parties, PR
Agencies, Marketing Agencies and Government Departments have been promoting
their services on WhatsApp.

What is WhatsApp Marketing?

Ans: WhatsApp Marketing is a Messaging Platform through which you can send bulk
WhatsApp messages to your prospective customers.
What type of messages can I send?
Ans:
- Send Offers
- Product Updates
- Festive Wishes
- Event Updates
- Admission Promotion
- Lead Generation
- Property Promotions
- App Downloads
- Branding
- New Product Launch
- News or Update
- Store Promotions & much more...

How does it work & How long will take for the messages to be delivered?
Ans: Web Based Login will be provided, you can login to the same and start
sending messages. Message delivery timings will be a minimum of 30 mins to a
maximum of 8
hours.

From whose numbers messages will be sent?

Ans: Messages will be sent from Virtual Mobile Numbers (System Generated
Numbers).

Can I monitor my campaign?

Ans: Yes, Of course. You can monitor your campaign. You can set-up your
own campaigns, complete control will be with you.

What happens, If someone replies to the messages?

Ans: Since this is one-way messages you would not be able to track the responses
but you can always add call-to action button’s (eg: Mobile Number, WhatsApp
Numbers, facebook page link etc.) in every message to get the direct enquiries,
like how you do in a SMS Marketing.
What type of messages, Can I send?
Ans: You can send Image, Only Text, Image + Caption.

Will you provide Customer Data?

Ans: Yes, Pin Code Wise Data (Area Wise / City Wise) is Complimentary.

How many messages can I send everyday?

Ans: You can setup Multiple Campaigns. You can set a Minimum Campaign of 5000
Numbers and Maximum of 10 Lac's Messages Per Campaign.

What are the campaign timing's?

Ans: Campaign Timings are 10 am to 6 pm, Monday to Saturday. Sunday Server's are
closed.

What are the minimum messages that I can send per campaign?
Ans: You can setup a campaign on minimum 5000 Numbers.

Will I get a Refund for failed messages?

Ans: Yes, You will be charged only for delivered messages. For failed messages
refund will be processed. To receive refund, delivery report needs to be requested
only then system generates refund.

What is Call to Action (CTA)? Can I give a Call to Action with url's?
Ans: It means what action you want your customer should take like; if you want them
to call you, you can add your contact info, if you want them to chat with you, you can
add your chat-link likewise you can add website url's, email ids, social media links
and more.

How many CTA buttons can I have Per Message?

Ans: You can add a maximum of 2 Buttons Per Campaign. It can be either be 2 urls or
2 contact number or either 1.
Can I send PDF or any other files?
Ans: If you would like to send any type of files,
Kindly mention that file path in one the CTA Buttons.

What is the Message Pack validity?

Ans: Message Pack is Valid for 6 Months.

What are the Payment Terms?

Ans: It's a Prepaid Recharge.

How many credits will be charged for Video Message?

Ans: 2 Credits Per Video Message (Video Size less than 2 MB’s)