Devishree Murali devishreenirmal@gmail.

com
+91 9524781493
OBJECTIVE
To work hard with full dedication for the achievement of organization objective satisfying job
contact,hence enhancing my skill knowledge and ready to learn new things.

WORK EXPERIENCE
Organization Name Designation Experience Roles &Responsibilities
Period
Comodo Certauth India Technical Sep 2019 – Assisting customers via email,chat and
Services Private Support Engineer Till Phone for Digital Certificate issues.
Limited (Sectigo)

Linux Server May 2017 – Server Monitoring,Backup Maintanence,

Silicon House Administrator & Jun 2019 Handling Technical Support, Domain
Technical Control Panel Management
Support Engineer

TECHNICAL SKILL

 Operating System : Windows ,Linux.

 Programming Language : Basics of C

TOOLS USED
 WHMCS, Salesforce, Putty, Drift, Teamviewer, cPanel, RingCentral, DomainControl
Panel, Kibana

Comodo Certauth Private limited (SECTIGO)

Designation: PKI Technical Support Engineer
Duration : Sep 2019 – Till Now

 Supporting installation on SSL Certificates in various web servers such as apache, IIS, tomcat,
nginx and control Panel like cPanel.
 Assist the customers to obtain/configure S/MIME certificates.
 Assist the customer to obtain code signing certificates.
 EV Code Signing configuration using safenet authentication Client
 Troubleshooting Digital Certificate Issues
 Assisting global Customers via Email,chat and telephonic support.
 Silicon House

Designation: Linux Server Administrator & Technical Support Engineer

Duration : May 2017 – June 2019

 Worked as Linux Server Admin and Technical Support Engineer

 Hands on experience on cPanel,WHM,Domain Control Panel,SSH via Putty
 Monitoring Server performance and Maintenance
 Backup Maintenance on daily, weekly and monthly basis
 Resolve tickets created for support issues in a timely manner.
 Assistance on top level Domain Registration, Renewal and Administration.
 Troubleshooting Email and web service Related issues
 Technical call and Chat Support Experience
 Dedicated Server and Shared Server Monitoring
 Preparing technical documents on known issues and sharing to the team to achieve the
resolution in short time

PERSONAL SET SKILLS

 Effective team player, have got the ability to coordinate with team efficiently to achieve on
 Time delivery.
 Effective communication and interpersonal skills.
 Strong client facing skills and able to establish a good rapport with clients.
 Optimistic and self-confident with the ability to accept and learn from criticism.
 Adaptability to any kind of change and a quick learner.

ACADEMIC DETAILS

COURSE INSTITUTION/BOARD YEAR OF PERCENTAGE

COMPLETION
Government College Of
B.E (ECE) Engineering,Salem. 2013- 2017 86%

HSC Pachamuthu Matric Higher

Secondary School,Dharmapuri. 2012-2013 94%
PERSONAL DETAILS
 Date of Birth : 11/06/1996
 Father’s Name : Late,Murali V
 Mother’s Name : Nirmala M
 Gender : Female
 Languages : Tamil,English,Telugu(Speak).
 Positive Traits : Self Motivator,Adaptability.
 Hobbies : Playing carrom,Hearing Songs.

DECLARATION
I hereby declare that all the above furnished information is true to the best of my knowledge.

PLACE: Salem-11 Yours truly,

DATE: [DEVISHREE M]