Workbook Guide CV

Application and Interview Course
WORKBOOK
Summary Writing Activity [1st Attempt]

Time: 15 minutes
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Skills Identification Activity

Time: 40 minutes
The categories on SKILLS

COMMUNICATION this activity represent skills that employers are frequently looking for,
regardless
 Greet, of represent
job function or industry.
others Theresell,
to the public, areandtwodemonstrate
types of skills in cited or
a product in service
this activity:
actual job skills elicit
 Interview, (like views,
sales and
probe marketing) and transferrable skills (communication and
for information
teamwork).
 Participate in group discussions
 Present personal views on such subjects as politics, social conditions, and religion; or
INSTRUCTIONS:
critique plays or other writings orally or through the written word
Step 1: Choose 4the
 Influence skills from the
opinions of available 15 skillswords
people through list (Communication, Decision-Making,
Sales,
 etc.)
Read information and prepare oral or written summaries
Step
 2:Negotiate,
From the 4bargain,
skills you have chosen,
persuade, debatechoose
issues 2without
to 4 specific
being abilities
abrasivethat you are able
to others
to execute well and consistently.
 Possess courteous telephone skills The abilities are those that are in bullet points.
Step
 3:Report,
Once you have and
convey, chosen yourinformation
explain skills and abilities, provide a description of how and
when
 you did the
Actively chosen
listens ability as well as the result. You will use the STAR format for this
to people
 Elicit views and probe for information
 Organize and present ideas effectively for casual and formal speeches
 Present personal views on such subjects as politics, social conditions, and religion; or
critique plays or other writings orally or through the written word with ease
 Influence the opinions of people through words
 Read information and prepare oral or written summaries
 Able to execute the 7Cs of Communication
INTERPERSONAL SKILLS
 Maintain group cooperation and support
 Build rapport with peers, superiors, or subordinates
 Develop lasting or impactful relationships with others
 Express one’s feelings appropriately
 Understand the feelings of others
 Make commitments to people
 Analyze behavior of self and others in group situations
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 Empathize, offer support, sensitive to feelings, caring

 Recognize needs
 Develop rapport, establish relationships, accept others
 Raise self-esteem, encourage others
 Help others see themselves
 Teach, mentor, guide, coach
DECISION-MAKING SKILLS
 Understand the steps involved with effective decision-making
 Facilitate groups in the decision-making process
 Evaluate data in order to come to a decision Implement sound decisions
 Take responsibility for decisions
 Evaluate the effects and effectiveness of a decision
 Be able to make decisions without feeling pressured
 Remain flexible with decisions
 Explain unpopular decisions to others
 Make decisions that will maximize both individual and collective good
 Consider relative costs and benefits of potential actions and choose the most
appropriate ones
PROBLEM SOLVING AND CONFLICT RESOLUTION SKILLS

 Anticipate problems before they occur
 Define the problem and identify possible/apparent causes
 Identify possible alternative solutions and select the most appropriate ones
 Develop plans to implement solutions
 Evaluate needs and determine courses of action to meet those needs
 Create innovative solutions to complex problems
 Adapt one’s concepts and behavior to changing conventions and norms
 Imagine alternatives, formulate and use principles
 Forecast, predict, foresee, and perceive trends
 Identify complex problems and review related information to develop and evaluate
options and implement solutions
TEAMWORK AND TEAM BUILDING SKILLS

 Motivate team members to work toward common goals
 Collaborate on projects
 Support and praise one another for reaching goals and accomplishments
 Work effectively with organization members
 Facilitate brainstorming activities
ORGANIZATIONAL SKILLS
 Identify tasks to be accomplished
 Facilitate discussions on program planning processes
 Give constructive feedback
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 Pull together elements in an orderly, functional and structured whole

 Organize, create procedures, systematize
 Catalog, compile, classify, sort, rank information
 Translate, interpret, summarize and simplify records
 Attend to detail, carry out requests
PROJECT DEVELOPMENT SKILLS

 Follow-up on Every Lead
 Set appropriate expectations
 Initiate a project
 Plan a project
 Execute a project
 Close a project
 Monitor and control a project
LEADERSHIP SKILLS
 Develop guidelines and strategies for carrying out a course of action
 Use effective coaching/mentoring skills with peers or subordinates
 Identify people who can contribute to the solution of a problem or task, enlisting help,
sharing credit with others
 Bring about a settlement or agreement by bargaining; use argumentation techniques
to persuade others
CRITICAL THINKING SKILLS

 Use logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems
 Skillfully analyze, assess, and reconstruct thinking process to effectively solve problems
 Self-directed, self-disciplined, self-monitored, and self-corrective thinking.
 Identify purpose and question at issue, as well as its information, inferences(s),
assumptions, implications, main concept(s), and point of view.
 Raise vital questions and problems, formulate them clearly and precisely.
 Gather and assess relevant information, using abstract ideas to interpret it effectively.
 Arrive to well-reasoned conclusions and solutions, test them against relevant criteria
and standards.
 Thinks open-mindedly within alternative systems of thought, recognize and assess, as
needs be, their assumptions, implications, and practical consequences
 Communicates effectively with others in figuring out solutions to complex problems
ACCOUNTING SKILLS
 Analyze financial transactions; decide how to properly record them in financial
accounts; and apply generally accepted accounting principles
 Analyze financial records and determine the best treatment for various revenues and
expenses
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 Maintain copies of receipts, statements and other financial records for easy retrieval
later on requires a high degree of organization
 Enter and manipulate transactions
TECHNICAL SUPPORT SKILLS

 Knowledge of circuit boards, processors, electronic equipment and computer
hardware including applications and programs
 Provide basic hardware and software support to customers
 Find the root cause of the customer’s problems
 Clarify customer’s issues
 Resolve customer’s problems
CUSTOMER SERVICE SKILLS

 De-escalate customers concerns
 Empathize with customers
 Actively listen to customers concerns
 Resolve customers concerns effectively
 Pacify customers
SALES SKILLS
 Probe for customers wants, interests and needs
 Position product and service features and benefits
 Handle customers objections
PROGRAMMING SKILLS
 Write computer programs for various purposes
 Use and build form Ruby
 Use and build from ASP.NE
 Use and build from AJAX
 Use and build from Objective-C
 Use and build from PHP
 Use and build from Python
 Use and build from Perl
 Use and build from C
 Use and build from C#
 Use and build from XML
 Use and build from C++
 Use and build from Java Script
 Use and build from HTML
 Use and build from Java
 Use and build from SQL
 Use and build from Adobe Captivate
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MARKETING SKILLS
 Knowledge of principles and methods for showing, promoting and selling products or
services. Includes marketing strategy and tactics.
 Able to execute the 7Ps of Marketing
SAMPLE
Step 1: Choose your Skill
Marketing Skills
Step 2: Choose your Ability
Knowledge of principles and methods for showing, promoting and selling products or
services. Includes marketing strategy and tactics.
You can choose up to 4 abilities per skill.
Step 3: Provide a description of how and when you did the chosen ability as well as the
result. You can use the STAR format for this task.
Effectively promoted the official project of our PEP batch by analyzing and understanding
our target market and accordingly implementing strategies like personal selling through a
series of room to room campaigns as well as digital marketing with the use of Instagram,
Facebook and university website; reached the sales target before the set due date and
returned the project capital to our investor with acceptable profit margin.
BREAKDOWN
What did you do?
Effectively promoted the official project of our PEP batch…
How did you do it?

By analyzing and understanding our target market and accordingly implementing strategies
like personal selling through a series of room to room campaigns as well as digital marketing
with the use of Instagram, Facebook and university website;
What was the result?

Reached the sales target before the set due date and returned the project capital to
our investor with acceptable profit margin.
Remember:
Parallelism in writing concerns the similarity in structure between ideas and grammatical
form. Verb tenses should be consistent throughout the sentence. Please look at the words in
italicized and underlined format. Semicolon separates two main clauses that are closely
related to each other but could stand on their own as a sentence.
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SKILL AND ABILITY 1
Step 2.1: Choose your 2nd Ability
Step 3.1: Provide a description of how and when you did the chosen ability as well as the
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Step 2.2: Choose your 3rd Ability
Step 2.3: Choose your 4th Ability
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SKILL AND ABILITY 2

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SKILL AND ABILITY 3
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SKILL AND ABILITY 4
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Summary Writing Activity [2nd Attempt]

Time: 15 minutes
Your goal is to achieve a very good and personalized CV summary. Using the standard
SAMPLE
format as cited below, write your CV. You may use the list of character descriptions that
Aresonates
graduatebest your personal/professional
who/is/has traits.
the/can be dependable, conscientious, accurate and detailed
EXPERIENCE CHARACTER
oriented; knowledgeable in accounting processes particularly on accounts payable; has been

KNOWLEDGE
a/graduated consistent dean’s lister with a QPI of 3.0; completed Professional Employment
ACCOMPLISHMENT
Program by LiveIt Global Services Management Institute’s – Ayala Company and gained
EXPERTISE
unparalleled competence on Sales Delivery, Customer Service and Technical Support.

SKILLS
PROFILE SUMMARY
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CHARACTER DESCRIPTION:
 A born leader who inspires others to work at  Excellent verbal and written communication skills.
their highest level.  Excellent writing, communication, and organizational
 Able to plan, prioritize and implement activities. skills.
 Able to design, develop and implement all aspects of  Exceptionally well organized and highly motivated.
a complex project.  Goal oriented, creative, and resourceful.
 Able to represent my company with dignity and  Highly creative and innovative who not afraid to take
professionalism. risks.
 Able to see a demanding project through to its fruition.  Highly effective in developing a positive and productive
 Able to set and achieve goals and work well work environment.
under pressure.  High level of enthusiasm and commitment to a
 Aggressive, enthusiastic and energetic self-starter. career.
 Analytical and versatile thinker; effective in developing  Highly inquisitive, creative, and resourceful.
and carrying out ideas.  Highly motivated and dependable in achieving goals.
 Can be counted on to complete assignments  Inspires and supports others to work at their
without supervision. highest level.
 Can be trusted to handle complaints diplomatically  Involved community leader; inspires confidence and
and efficiently. trust.
 Clear and effective writer and speaker.  Outstanding skills in analysis, strategy, and planning.
 Committed to bring about real and practical results in  Outstanding skills in assessing client needs.
people’s lives.  Outstanding talent in problem solving.
 Committed to excellent service and customer  Personable and persuasive, who able to build instant
satisfaction. rapport.
 Committed to maintaining quality and efficiency.  Poised and self-confident in dealing with a wide variety
 Committed to professional growth and development. of people.
 Committed to producing results above and beyond what  Proven organizational, communication, and problem-
is expected. solving skills.
 Committed to challenge of providing quality cost-  Proven record of maintaining schedules; never missed
effective services. a deadline.
 Confident and decisive under stressful conditions.  Proven record of innovative and effective staff
 Creative and flexible in organizing and planning. development.
 Creative and resourceful in generating new ideas  Proven success in increasing sales and customer base.
and solving problems.  Proven success in managing simultaneous projects.
 Creative flair for generating and presenting program  Reputation for excellent and high quality service
ideas. to clients.
 Dependable and conscientious, who is accurate  Results oriented who is confident in making on-the-spot
and detailed oriented. decisions.
 Detailed oriented and skilled in setting priorities.  Skilled in handling the public with professionalism and
 Diplomatic and assertive in dealing with people. sensitivity.
 Effective in delivering presentations that generate new  Skilled in providing high quality service to customers.
business.  Special aptitude in integrating diverse concepts.
 Effective in promoting a positive, productive work  Strength in analyzing and improving .
environment.  Strength in problem solving and conflict resolution.
 Effective leader who able to prioritize, delegate and  Strong leadership qualities who is able to take
motivate. charge and complete tasks in a timely manner.
 Effective negotiator and decision maker who is direct,  Strong organizational and planning skills.
clear and confident.  Strongly self-motivated, enthusiastic, and profit
 Effective project coordinator and team supervisor. oriented.
 Effective teacher and innovative designer of learning  Successful in generating good will and restoring
projects. confidence.
 Effective trouble-shooter who can be counted on to get  Successful in recognizing, analyzing, and solving
the job done. problems.
 Effectively handled positions of major responsibility.  Thorough and well organized in completing projects.
 Enthusiastic, personable, and professional in  Thrive in a competitive and challenging environment.
appearance and manner.  Well organized and self-motivated.
 Enthusiastic, sharp, and well organized.  Well organized, strong in planning and implementing
 Enthusiastic and quick learner. programs
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CV Summary Tailored Not Generic

Time: N/A (Assignment)
PROFILE SUMMARY:
JOB TITLE
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PROFILE SUMMARY:
JOB TITLE
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PROFILE SUMMARY:
JOB TITLE
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CV Evaluation Form
Time: 10 minutes
 Yes No Does the resume have a clear purpose?
OVERALL
 Yes No Does the resume tell the reader why you are qualified for the job?
CAPABILITIES/SUMMARY OF SKILLS
 Yes No Does it highlight the key tasks needed by the employer?
 Yes No Does it focus on what you can do to benefit the employer?
 Yes No If this is a technical job, does it demonstrate that you have the appropriate
knowledge, competency, or expertise?
FORMAT
 Yes No Does the resume fill one to two pages without being overcrowded?
 Yes No Is the most important information presented first?
 Yes No Is the resume easy to read with minimal bold, underlining, italics, etc.?
 Yes No Does the resume have any grammar or spelling errors?
EDUCATION
 Yes No Does your educational background support the position you are seeking?
 Yes No Have you included other training workshops and seminars to
further enhance your qualifications?
 Yes No Does it include the institution with its location, graduation date, program,
GPA, and relevant course work.
EXPERIENCE
 Yes No Does the resume include job related accomplishments?
 Yes No Do all of the accomplishments listed clearly support the job you are
seeking?
 Yes No Are they presented through the use of powerful and specific action verbs?
 Yes No Does this section explain how your past experience is related to the needs
of the new job?
 Yes No Does the resume do an effective job proving that you have the
necessary qualifications?
 Yes No Does this section include clinical experience, professional practice,
internships or other related experience?
 Yes No Places of work, location, titles, and dates are included for each position.
 Yes No If appropriate, is work experience split into related experience and
other work experience categories?
AWARDS, HONORS, & CERTIFICATES:
 Yes No Are these entries professional and relevant?
 Yes No Does it highlight key aspects like certifications or licensure?
 Yes No Are professional associations and professional development opportunities
listed on the resume?
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Complete CV Writing Activity [1st Attempt]

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Application and Interview
Course
Complete CV Writing Activity [2nd Attempt]

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Course
Interview Evaluation Form

Applicant Name: _ Position:
Does the applicant make a good impression? x3=

Personality, Manner, Attitude, and Impression
1 POOR: Does not project a good attitude nor make a good impression.
2 ACCEPTABLE: Projects a good attitude and impression.
3 VERY GOOD: Projects a warm, open, and accepting attitude and makes a very good
impression.
4 OUTSTANDING: Has charisma, seems to attract others.
Human Relations
How effective will the applicant be in working with others x4=
1 POOR: Seems unable to relate to others.

2 ACCEPTABLE: Indicates some ability to work with others.
3 VERY GOOD: Indicates significant ability to understand others with different
viewpoints.
4 OUTSTANDING: Indicates outstanding interpersonal relationship ability and perception.
Motivation
Is the applicant a self-starter? x5=
1 POOR: Not a self-starter. Not able to motivate others.

2 ACCEPTABLE: Some ability to work without supervision and motivate others.
3 VERY GOOD: Significant ability to work without supervision and motivate others.
4 OUTSTANDING: Superior ability to work without supervision and motivate others.
Experience
Does the applicant have relevant experience? x2=
1 POOR: Limited work, volunteer, or organization experience.

2 ACCEPTABLE: Has demonstrated some work, volunteer, or organization experience.
3 VERY GOOD: Has significant work, volunteer, or organization experience.
4 OUTSTANDING: Has superior, work, volunteer, or organization experience.
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COMPETENCY AND VALUES SCREENING
Candidate
Competency Screening Job Relevancy
Rating
Communication: Presents ideas effectively. Conveys

thoughts clearly and concisely. Listens well and asks Weak Very Relevant
good questions. Communicates well. Shares complete Average Somewhat Relevant
and accurate information. Strong Not Relevant
Problem Solving/ Decision Making: Candidate

demonstrates ability to make decisions; involves Weak Very Relevant
others as appropriate; demonstrates ability to resolve Average Somewhat Relevant
issues. Strong Not Relevant
Building Trust: Candidate demonstrates ability to

keep commitments and meet deadlines; exhibits
Weak Very Relevant
integrity and honesty with colleagues and customers;
Average Somewhat Relevant
demonstrates ability to be open to views of others;
Strong Not Relevant
takes responsibility for own actions in a conflict
resolution.
Conflict Resolution: Candidate demonstrates ability

to resolve conflict with person directly involved; Weak Very Relevant
demonstrates active listening skills; focuses on Average Somewhat Relevant
conflict resolution, not blame. Strong Not Relevant
Teamwork: Candidate demonstrates ability to work

as part of a team; seeks the perspective and expertise Weak Very Relevant
of others; looks for opportunities to support others Average Somewhat Relevant
on team. Strong Not Relevant
Customer Service Oriented: Candidate demonstrates

strong customer service orientation with the ability Weak
Very Relevant
to provide clear consistent information and service; Average
Somewhat Relevant
demonstrates ability to handle difficult customers; Strong
Not Relevant
delivers service in a timely and professional way.
Overall Impression x5=
1 POOR: Unimpressive.
2 ACCEPTABLE: Acceptable Presentation, articulate.
3 VERY GOOD: Very good presentation, articulate.
4 OUTSTANDING: Exceptionally clear and impressive.

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Application and Interview Course

Summary Writing Activity [1st Attempt]

Skills Identification Activity

The categories on SKILLS

 Empathize, offer support, sensitive to feelings, caring

PROBLEM SOLVING AND CONFLICT RESOLUTION SKILLS

TEAMWORK AND TEAM BUILDING SKILLS

 Pull together elements in an orderly, functional and structured whole

PROJECT DEVELOPMENT SKILLS

CRITICAL THINKING SKILLS

TECHNICAL SUPPORT SKILLS

CUSTOMER SERVICE SKILLS

How did you do it?

What was the result?

SKILL AND ABILITY 1

Step 1: Choose your Skill

Step 2: Choose your Ability

You can choose up to 4 abilities per skill.

Step 2.1: Choose your 2nd Ability

Step 2.2: Choose your 3rd Ability

Step 2.3: Choose your 4th Ability

SKILL AND ABILITY 2

Step 1: Choose your Skill

Step 2: Choose your Ability

You can choose up to 4 abilities per skill.

Step 2.1: Choose your 2nd Ability

Step 2.2: Choose your 3rd Ability

Step 2.3: Choose your 4th Ability

SKILL AND ABILITY 3

Step 1: Choose your Skill

Step 2: Choose your Ability

You can choose up to 4 abilities per skill.

Step 2.1: Choose your 2nd Ability

Step 2.2: Choose your 3rd Ability

Step 2.3: Choose your 4th Ability

SKILL AND ABILITY 4

Step 1: Choose your Skill

Step 2: Choose your Ability

You can choose up to 4 abilities per skill.

Step 2.1: Choose your 2nd Ability

Step 2.2: Choose your 3rd Ability

Step 2.3: Choose your 4th Ability

Summary Writing Activity [2nd Attempt]

oriented; knowledgeable in accounting processes particularly on accounts payable; has been

unparalleled competence on Sales Delivery, Customer Service and Technical Support.

CV Summary Tailored Not Generic

CV Summary Tailored Not Generic

CV Summary Tailored Not Generic

Complete CV Writing Activity [1st Attempt]

Complete CV Writing Activity [2nd Attempt]

Interview Evaluation Form

Does the applicant make a good impression? x3=

1 POOR: Seems unable to relate to others.

1 POOR: Not a self-starter. Not able to motivate others.

1 POOR: Limited work, volunteer, or organization experience.

COMPETENCY AND VALUES SCREENING

Communication: Presents ideas effectively. Conveys

Problem Solving/ Decision Making: Candidate

Building Trust: Candidate demonstrates ability to

Conflict Resolution: Candidate demonstrates ability

Teamwork: Candidate demonstrates ability to work

Customer Service Oriented: Candidate demonstrates

Overall Impression x5=