Q4 Talk Is Cheap

Talk Is Cheap(TIC) are a company specializing in the provision of help desk services for a number of large
finance organisations. At present they provide regionalised Help Desk Support through several geographically
dispersed call centres. In an effort to reduce costs and provide a more streamlined service, TIC has decided to
move its Help Desk operations to a centralised call centre in Asia.
The architecture project is currently in Phase A and you are conducting stakeholder analysis to determine the
most effective way to engage with the projects stakeholders, based on their classification.
Below is information about 3 stakeholders in the project.

Sue Blackwell - HR Director

The HR director sits on the TIC Board and is a close friend of the Operations Director. She is responsible for
taking on new staff and arranging the transfer of existing staff. Sue is not technical; she does not understand
the Help Desk processes. Her previous job was managing HR for a processed food manufacturer. Sue intends
to allocate several of her people to resourcing Help Desk staff during implementation and needs to know the
probable staff required on specific dates well in advance.

Bill Saunders - Procurements Manager

Bill has worked for TIC for several years now, and will be involved in procuring resources etc for the new call
centre building. As he is also a qualified building architect, he will provide advice and support on the features
that will be needed in the new building. He has a great deal of knowledge about the features a building needs
to meet to satisfy the requirements of an acceptable working environment (provision of rest rooms, climate
control etc)

Kate Williams - Programme Manager

Kate will be involved with running the implementation program so she needs to be kept informed about the
projects that will be needed. Kate is TOGAF aware, and comes from an IT background.

According to the guidance provided in the TOGAF document, which is the best answer that indicates the
classification of these 3 stakeholders.

A Sue is Keep Satisfied, Bill is Key Player, Kate is Keep Informed

B Sue is Key Player, Bill is Key Player, Kate is Keep Satisfied

C Sue is Keep Satisfied, Bill is Keep Satisfied, Kate is Minimal Effort

D Sue is Key Player, Bill is Key Player, Kate is Keep Informed

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