Department of Education

Region VII, Central Visayas

District of Dumanjug 1
Hipolito Boquecosa Memorial National High School
Dumanjug, Cebu

3rd Quarter Summative Test in TLE

S.Y. 2020 -2021

Name:______________ Grade Level & Section:____________ Date:____

DIRECTIONS: Read each item carefully. Encircle the letter of the correct
answer.

Test I. Multiple choice

1.This are the roles of valet except.
a. housekeeper c. concierge
b. supervisor d. housekeeping
2. This are the job position requirement of a valet except.
a. Liaise with sales and marketing
b. Record with front office and concierge
c. Liaise with front office and concierge
3.Also known as “hors d’oeuvres” small, delicate finger food featuring sophisticated toppings and fillings.
a. Epaulettes c. concierge
b. canapes d. rapport
4. What do you called a guest who arrives without a reservation and simply walks in off the street seeking
accommodation?
a. SOP c. walk-in
b. rapport d. grooming
5. What do you call the shoulder worn with jackets to designate the position of the person wearing the
jackets?
a. canapes c. petit fours
b. concierge d. epaulettes
6. Relationship between two or more people characterized by agreement and harmony.
a. rapport c. concierge
b. grooming d. canapes
7. The person works as a valet when required, and performs another role as Room Service attendant,
porter or laundry attendant within the venue when there is no demand for a valet.
a. casual c. outsourcing
b. part time valet d. full time valet
8.This is not common except at 5 star and 6 star facilities because there is insufficient work to warrant their
employment on a permanent ongoing basis.
a. part time valet c. casual
b. full time valet d. outsourcing
9. Activities undertaken by a person to ensure they are well presented and their personal hygiene is
acceptable.
a. rapport c. concierge
b. grooming d. walk-in
10. What do you call the small pastries or confections?
a. concierge c. petit fours
b. walk-in d. sop

TEST II. IDENTIFICATION

1.What is the job of a valet?
2.There are many roles of a valet, what are they?
3. What do you mean by SOP?
4. It is being trusted person whom the guest can confide in when they need to talk or share an idea,
experience or opinion.
5.It is ensuring the guest has a pleasant stay in the venue, ensuring their expectations are met and dealing
with any problems that arise during the stay.
6. They are not “back of house “ staff who work “ behind the scenes”.
7 .What are the main duties of a valet? Give atleast three.
8. What is the position of valet?
9. What are the employment status for a valets? Give atleast three.
10. It is opposed to a manager or administration officer.
 2 PROVIDE VALET SERVICES-1.4 DESCRIBE GROOMING AND PERSONAL PRESENTATION STANDARDS FOR
A VALET.

IDENTICATION

1.Valets traditionally have a significant scope of authority to allow them to deal with the wide range of
issues their guest present them with.
2. As a valet or butler, what are the types and style of shoes to be worn?
3-8. How you stand and move reflects on the image of your personal presentation?
9-13. What are the standard grooming activities to be considered a
Or applied as a valet? Give atleast 5
14-16. What will you do to ensure proper personal presentation?
17. Valets should develop their own personal kit which they should keep with them in their own
workplace. What is the used of the kit?
18-20. Contents of the valet kit is very much an individual concern and the items will grow as experience
dictates. Possible items may include; Give atleast 3.
 ELEMENTS 3: DELIVER VALET SERVICES

IDENTIFICATION:

1.These are commonly small function often conducted in the guest suite, such as a small cocktail party, but
can include larger gatherings where a bigger area or tables in the dinning area are required.
2-5. Guests often ask the valet about information relating to personal services and it is here where your
local knowledge will be called on.
What are the information on personal relates to topic?
6. It is called the moving of guest to another flight and changing the departure date or time.
7. This is commonly only done where there are large quantities of clothing to be pressed or where the
items require the use of special bucks.
8-14. What are the equipment necessary to polish shoes?
15-20. What are the standard and effective way to polish shoes?
 ANSWER KEY

ELEMENT 1: IDENTIFYING THE ROLE OF A VALET

MULTIPLE CHOICE
1.D 6.A
2. B 7.B
3. A 8. B
4. C 9.B
5.D 10. C

IDENTIFICATION
1. A valet sometime also known as a “butler” is employed by a hotel to provide a personalized and
specialist service to quest for the duration of their stay.
2. Housekeeper organizer
Confidant supervisor
Guide guest relation
concierge
3. Standard operating procedure
4. Confidant
5. Guest relation
6. A front of house member of staff
7. Packing guest luggage
Unpacking and storing guest luggage
Preparing guest clothes and footwears
8. report directly to the head housekeeper or executive housekeeper
is regarded as a higher position than room attendants, but does not have responsibility for them.
9. Full time valet, part time valet, outsourcing
10. A guest contact staff member

2 PROVIDE VALET SERVICES TO GUEST

1. DISCRETIONARY AUTHORITY
2. Black, polished leather shoes
3-8. be aware of your posture
Body language
The speed of your movement
Dignity is a good word to bear in mind
 A valet should carry themselves and discharge their duties with dignity
9-13. regular washing
Use of lightly scented aftershave or perfume
Use of a suitable deodorant
Make up must be kept neutral for women
Men must be clean
14- 16. Always check your appearance in a full-length mirror
Maintain good posture
Only wear basic jewelry
17. Maintain their own personal appearance
Assist guest with only needs they have.

ELEMENT 3. DELIVER VALET SERVICES

1.organising special function
2-5. hairdressing
Medical requirements
Legal
Shopping
6. change travel arrangements
7. items are sent to the laundry for ironing
8-14. shoe tree
Different types and colors of folish as appropriate to the shoe shape
Different types of shoelaces
Brush no.1
Brush no. 2
Brush no. 3