SENIOR HIGH SCHOOL

Technical-Vocational
Livelihood
Home Economics
Housekeeping
Quarter 1 -Module 5:
Type of Hotel Guest
Technical-Vocational Livelihood
Alternative Delivery Mode
Quarter 1-Module 5: Type of Hotel Guest
First Edition, 2020

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Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

DEVELOPMENT TEAM OF THE MODULE

Writer : Rosela R. Elarcosa

Editor : Jose Garry R. Napoles
Reviewers : Analorgie D. Destacamento
: Chito R. Villacampa
: Amor G. Banares
Illustrator : Maribell J. Fuentes
Layout Artist : Maribell J. Fuentes
Management Team:
Schools Division Superintendent : Marilyn S. Andales
Assistant Schools Div. Superintendent : Leah B. Apao
: Ester B. Futalan
: Cartesa M. Perico
Chief Education Supervisor, CID : Mary Ann P. Flores
Education Program Supervisor : Isaiash T. Wagas
Education Program Supervisor, TLE : Jose Garry R. Napoles

Department of Education – Regional Office 7

DepEd-Division of Cebu Province
Office Address: Sudlon, Lahug, Cebu City
Telefax: (032)255-6405, (032)255-4401
E-mail Address: cebu.province@deped.gov.ph
 SENIOR HIGH SCHOOL

Technical-Vocational
Livelihood
Home Economics
Housekeeping
Quarter 1-Module 5:
Type of Hotel Guest
 Key Message
For Educators:

Learning is a constant process. Amidst inevitable circumstances, Department of

Education extends their resources and looks for varied ways to cater your needs and to adapt to
the new system of Education as a fortress of Learning Continuity Plan. One of the probable
solutions is the use of Teacher-made Educational Modules in teaching.

You are reading the Housekeeping – Grade 11: First Quarter Alternative Delivery
Mode (ADM) Module the Type of Hotel Guest as written and found in the K-12 Curriculum
Guide for Housekeeping.

The creation of this module is a combined effort of competent educators from different
levels and various schools of Department of Education-Cebu Province. In addition, this module
is meticulously planned, organized, checked and verified by knowledgeable educators to assist
you in imparting the lessons to the learners while considering the physical, social and economic
restraints in teaching process.

The use of Teacher-made Educational Module aims to surpass the challenges of

teaching in a new normal education set-up. Through this module, the students are given
independent learning activities, which embodies in the Most Essential Learning Competencies
based from the K-12 Curriculum Competencies, to work on in accordance to their capability,
efficiency and time. Thus, helping the learners acquire the prerequisite 21 st Century skills
needed with emphasis on utmost effort in considering the whole well-being of the learners.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher!

This part of the module gives you helpful tips,

suggestions or strategies that will make the learning
process easy and efficient to the learners.

As the main source of learning, it is your top priority to explain clearly on how to use this
module to the learners. While using this module, learner’s progress and development should be
recorded verbatim to assess their strengths and weaknesses while doing the activities
presented independently in safety of their homes. Moreover, you are anticipated to persuade
learners to comply and to finish the modules on or before the scheduled time.
For the Learners:

As a significant stakeholder of learning, Department of Education researched and

explored on innovative ways to address your needs with high consideration on social, economic,
physical and emotional aspects of your well-being. To continue the learning process, DepEd
comes up with an Alternative Delivery mode of teaching using Teacher-Made Educational
Modules.

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 You are reading the Housekeeping – Grade 11: First Quarter Alternative Delivery
Mode (ADM) Module to in Type of Hotel Guest as written and found in the K-12 Curriculum
Guide for Housekeeping.

This module is especially crafted for you to grasp the opportunity to continue learning
even at home. Using guided and independent learning activities, rest assured that you will be
able to take pleasure as well as to deeply understand the contents of the lesson presented;
recognizing your own capacity and capability in acquiring knowledge.

This module has the following parts and corresponding icons:

The first part of the module will keep you on tract
on the Competencies, Objectives and Skills
WHAT I NEED TO KNOW expected for you to be developed and mastered.

This part aims to check your prior knowledge on

WHAT I KNOW
the lesson to take.
This part helps you link the previous lesson to the
WHAT’S IN current one through a short exercise/drill.
The lesson to be partaken is introduced in this
part of the module creatively. It may be through a
WHAT’S NEW story, a song, a poem, a problem opener, an
activity, a situation or the like.
A brief discussion of the lesson can be read in
WHAT IS IT this part. It guides and helps you unlock the
lesson presented.
A comprehensive activity/es for independent
WHAT’S MORE practice is in this part to solidify your knowledge
and skills of the given topic.

WHAT I HAVE LEARNED This part of the module is used to process your
learning and understanding on the given topic.

A transfer of newly acquired knowledge and skills

WHAT I CAN DO to a real-life situation is present in this part of the
module.
This activity assesses your level of mastery
ASSESSMENT towards the topic.

In this section, enhancement activities will be

ADDITIONAL ACTIVITIES
given for you to further grasp the lessons.
This contains answers to all activities in the
ANSWER KEYS module.

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At the end of this module you will also find:

References Printed in this part is a list of all reliable and valid resources used in crafting and
designing this module.

In using this module, keep note of the fundamental reminders below.

1. The module is government owned. Handle it with care. Unnecessary marks
are prohibited. Use a separate sheet of paper in answering all the given
exercises.
2. This module is organized according to the level of understanding. Skipping
one part of this module may lead you to confusion and misinterpretation.
3. The instructions are carefully laden for you to understand the given lessons.
Read each item cautiously.
4. This is a Home-Based class, your reliability and honor in doing the tasks and
checking your answers are a must.
5. This module helps you attain and learn lessons at home. Make sure to clearly
comprehend the first activity before proceeding to the next one.
6. This module should be returned in good condition to your teacher/facilitator
once you completed it.
7. Answers should be written on a separate sheet of paper or notebook
especially prepared for Housekeeping subject.

If you wish to talk to your teacher/educator, do not hesitate to keep in touch with him/her
for further discussion. Know that even if this is a home-based class, your teacher is only a
call away. Good communication between the teacher and the student is our priority to
flourish your understanding on the given lessons.

We do hope that in using this material, you will gain ample knowledge and skills for you
to be fully equipped and ready to answer the demands of the globally competitive world. We
are confident in you! Keep soaring high!

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 Good day dear learner!

This module is solely prepared for you to access and to acquire lessons befitted in your
grade level. The exercises and assessments are carefully made to suit your level of
understanding. Indeed, this learning resource is for you to fully comprehend about the use of
Hotel Tools, Materials, Equipment and Other Amenities. Independently, you are going to go
through this module following its proper sequence.
Although you are going to do it alone, this is a guided lesson and instructions/directions on
how to do every activity is plotted for your convenience

Using this learning resource, you are ought to know the the type of hotel guest as
inculcated in the K-12 Curriculum Guide for Housekeeping.
At the end of this module, you are expected to achieve the following objectives for this
session:
1. identify the type of hotel guest
2. describe each type of hotel guest
3. shows sincerity in doing the assigned task

Good day! You are about to discover the world of knowing the different type of hotel
guest. Let’s check first how you have known by identifying the words inside the box if it is a type
of hotel guest or not. Write it in your answer sheet. Follow the format below.

Leisure Travelers Free Independent Travelers

Security Guard Group Inclusive Tours
Corporate Business Travelers Suspicious Person
Pupils Domestic Tourists
Students Priest
Conference Participants Teachers
Very Important Persons Incognito

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 Type of Hotel Guest Not A Type of Hotel Guest

Hurray! What a good start. Now we will test how familiar are you with the different
type of hotel guest. Identify the type of hotel guest as shown on the pictures below.

1. _________________ 2. _________________ 3. _________________

4. __________________ 5. __________________ 6. _________________

7. _________________ 8. _________________

Disclaimer: The pictures are used to put emphasis and to show concrete examples for deeper understanding of the lesson. Department of
Education Cebu Province does not claim or own the presented pictures. Links for the sources are found in the reference part of the module

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 Let’s explore further! Unscramble the letters below to form the word phrase. There are
clues given for each number.
- They are individuals who travel to engage in leisure activities,
1. SUEREIL TRASLEEVR outdoor recreation, for relaxation, to visit friends and relatives,
or to attend sports or cultural events.
2. CIINONGTO - They are guests who stay in a hotel with concealing identities.
- Tourists who travel together on package tours with
3. PRGOU SINCLUEIV
accommodation and sometimes meals which are booked
ROUTS
through travel agents.
- It may include celebrities, frequent-stay guests, guests in
4. RYEV RANTTOPIM
expensive rooms, guests with security risks, and top
SONSPRE
executives from enterprises.
5. EERF - They are international tourists who purchase their own
TENDNEPEDNI accommodation and make their own travel arrangements.
SVERTRAEL
- They are local residents who stay at a hotel for special
6. STICDOME STSIROUT
occasions and functions.
7. POTERACOR - They are individuals whose frequent bookings are usually
NESSIBUS made by enterprises with reduced room rates.
SREVETRAL
8. CCONNEEERF - Individuals who travel to attend conference.
SRICITTPPAAN

Good job! Let us study and get to know more about the different classification/types of
hotel guest.

TYPE OF HOTEL GUESTS

1. Leisure Travelers. They are individuals who travel to engage in leisure activities, outdoor
recreation, for relaxation, to visit friends and relatives, or to attend sports or cultural events.
2.Corporate Business Travelers. They are individuals whose frequent bookings are usually
made by enterprises with reduced room rates. Business travelers go on a trip to conduct
business, attend business meetings or workshops, and engage in selling or purchasing of
products.
3. Free Independent Travelers. They are sometimes referred to as foreign independent
travelers. FITS are international tourists who purchase their own accommodation and make
their own travel arrangements.

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4. Group Inclusive Tours (GITs). Tourists who travel together on package tours with
accommodation and sometimes meals which are booked through travel agents. Group tourists
tend to spend less and budget their spending allowance.
5. Domestic Tourists. They are local residents who stay at a hotel for special occasions and
functions.
6. Conference Participants. Individuals who travel to attend conference and whose
accommodation is usually reserved by themselves, their enterprise, or a conference organizer
prior to their arrival.
7. Very Important Persons. Very Important Persons may include celebrities, frequent stay
guests, guests in expensive rooms, guests with security risks, and top executives from
enterprises.
8. Incognito. They are guests who stay in a hotel with concealing identities to avoid notice and
unwanted attention.

Direction: Read the dialogue below and identify the type of hotel guest being mentioned and
describe.

Dr. Patric Keith is a conference organizer for the Community Environment and Social
Development (CECD) programme. He speaks to the business development manager of the xyz
hotel:

Dr. Patric: So the conference will be from 1 st of November to 7th. This time participants will be
around 300. How many people can you accommodate during those days?

Hotel Staff: OK Mr. Patric. The dates you mentioned will be perfectly all right. We have another
conference finishing o 29th October and there will be another meeting on 10 th November. So yes
we can fit you very well. Regarding the facilities, well, perhaps I can give you a brief idea of
what we can offer.

Dr. Patric: Oh yes. That will be great then.

Hotel Staff: Ok, Mr. Patric, basically our centre is a multi-purpose conference center with 400
seating capacity in theatre style and 360 in round table for the delegates in the main auditorium.
Besides there are two smaller conference rooms each having a capacity of 60 persons.

Dr. Patric: That’s good. Can we hold all our delegates together, if we had a full session of the
conference?

Hotel Staff: Certainly. And the smaller rooms you can use for group discussions or even
lectures.

Dr. Patric: I see...

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Hotel Staff: Our sound proof removable partition between the two can also be opened if
necessary for a bigger space.

Dr. Patric: That could be a useful feature. What about the technical facilities? I mean audio-
visual and other electronic facilities?

Hotel Staff: We have built-in-audio-visual equipment. We found this performs superb.

Dr. Patric: Do you have interpreter facilities? We might have participants from good number of
non-English spoken countries.

Hotel Staff: Yes, indeed. Our main auditorium has full simultaneous translation equipment with
all major language options. You will see both the auditorium and other 2 rooms have excellent
acoustics.

Dr. Patric: I think that will serve our purpose.

Hotel Staff: There is an exhibition hall for display purposes. You may plan to exhibit brochures,
posters and equipment and we have around 50 square feet space for that.

Dr. Patric: That’s brilliant. We might need some display space. By the way, do you have any
printed matter, I mean, brochure or leaflet on these facilities? I would love to study all the
details.

Hotel Staff: Certainly, I will send you all the brochures and leaflet with a complete description
and the actual plan of the conference centre. I think you will find these very resourceful.

Dr. Patric: I hope so. After going through all, I will call you cak. Ok?

Hotel Staff: All right sir. Have a great day.

Let me see your point of view. Answer the following questions:

1. Enumerate the type of hotel guest and describe each.

2. Is it important to know the different type of hotel guest? Why or why not?

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 Let us measure your creativity! Prepare a scissor, construction paper, glue, drawing
book and other materials needed to make your output very presentable and nice. Make a
BROCHURE of the different type of guest room. You can make your own brochure format just
use your creative mind.

Conclusion/Realization:
______________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________

Match Column A with the correct answer on Column B. Write only the letter of the answer on the
blank provided at the right side of this paper.
Column A
___1. Incognito
___2. Very Important Persons
___3. Conference Participants
___4. Domestic Tourists
___5. Group Inclusive Tours
___6. Free Independent Travelers
Column B
a. They are individuals who travel to engage in
leisure activities, outdoor recreation, for
relaxation, to visit friends and relatives, or to
attend sports or cultural events.
b. They are individuals whose frequent bookings
are usually made by enterprises with reduced
room rates.
c. They are sometimes referred to as foreign
independent travelers.
d. Tourists who travel together on package tours
with accommodation and sometimes meals
which are booked through travel agents.
e. They are local residents who stay at a hotel for
special occasions and functions.
f. Individuals who travel to attend conference and
whose accommodation is usually reserved by
themselves, their enterprise, or a conference
organizer prior to their arrival.

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___7. Corporate Business Travelers
___8. Leisure Travelers
___9. Business Travelers
___10. FITs
g. This includes celebrities, frequent-stay guests,
guests in expensive rooms, guests with security
risks, and top executives from enterprises.
h. They are guests who stay in a hotel with
concealing identities.
i. They go on a trip to conduct business, attend
business meetings or workshops and engage in
selling or purchasing of products.
j. The room is vacant but has not yet been
cleaned.
k. They are international tourists who purchase
their own accommodation and make their own
travel arrangements.

Directions: Answer the question below.

1. Being a room attendant, is it a must for us to familiarize the different classification/type of hotel
guest? Why or why not?

2. Based on your own idea, how are hotel guests classified?

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REFERENCES

Printed Materials:

Urbiztondo, Laarni A., Housekeeping. Rex Book Store, Manila: February 2016.

K to 12 Basic Education Curriculum Junior High School Technical Livelihood Education

and Senior High School-Technical-Vocational-Livelihood Track Home Economics-
Housekeeping (NCII).https://www.deped.gov.ph/wp-
content/uploads/2019/01/Housekeeping-NC-II-CG.pdf

Online Sources
vectorstock.com

pascher.css-america.com

panaynews.net

pinterest.ph

littlehotelier.com

medium.com

shutterstock.com

evertsdal.com

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For inquiries or feedback, please write or call:

Department of Education: DepEd - Cebu Province

Office Address: Sudlon, Cebu City, 6000 Cebu
Telefax : (032)255 - 6405 , (032) 255 - 4401
Email Address: cebu.province@deped.gov.ph