DATE:

NAME:
GROUP:

ACTIVITY 18 - PUBLIC SERVICES

I.WATCH THE FOLLOWING VIDEO. CASE # 2.

https://www.youtube.com/watch?v=T20hV4ynU7o

II.CHOOSE THE CORRECT ANSWER, ACCORDING TO THE VIDEO.

1.The case presented in the video belongs to a _____________________ Service.

a)Public b)Private c)Public & Private

2.In the video the person claims to have purchased a _____________________ .

a)poor service b)good quality product c)a bad quality appliance

3.The person who complained is the _____________________.

a)manager b)director c)customer

4.The person who came to the Services Department, he replied about:

a)exchanging the appliance b)asking for money refund

c)making a complaint

5.According to the Service Attention received, the Company Store employee gave the customer:

a)a Complaint form for filling in b)an amount of money refund

c)an inmediate solution

6.The customer received _____________________ solution service.
 a)an excellent b)poor c)lack of

7.In your own opinion, another option for getting a solution on the service provided would had
been:

a)to write down comments on poor service.

b)to apologize for having offered poor service.

c)to make a complaint letter.

III.ACCORDING TO THE VIDEO PREVIOUSLY SEEN, YOU CAN MAKE A COMPLAINT LIKE
THIS.

COMPLETE THE FORMAT TO MAKE A TELEPHONE COMPLAINT WITH THE WORDS

FROM THE BOX.

REPORT REACHED MESSAGE

COMPLAINTS

CALLING TO LET YOU KNOW THAT NAME

UNSATISFACTORY INPOLITE / RUDE

HELP

Answering Machine: “HELLO, YOU HAVE REACHED_ THE __COMPLAINTS_

DEPARTMENT

SERVICES, PLEASE LEAVE A _MESSAGE_ AFTER THE TONE”

(beep…..)
Customer / Client: “HELLO, MY __NAME_ IS (MISS / MR. / MRS.)
____________________________

(lastname)

_________________________________.
(name)

I’M _______________________ TALKING TO YOUR STORE

STAFF HAS BEEN TOTALLY __ _. MISS GONZALEZ FROM

THE
(quality of service)
(name of person who provided
the
service)

__CASH / RESTORE /, ETC. WAS ___ TO ME WHEN I

ASKED FOR
(section) (attitude)

___ _____.
(product or service)

I WOULD LIKE TO ______ _______ HER / INPOLITENESS.

(reason)

PLEASE CONTACT ME ON MY PHONE NUMBER FOR A RESOLUTION

AND A REPLY, ON

__________________.
(phone number)

IV.STUDY ABOUT FUTURE TENSES:

There is another way to form The Simple Future Tense that is a bit less obvious. In addition to
the “Will” construction is the form “To be Going + Infinitive”.
 (to be going to learn)

(to be going to study), etc.

Contrary to some of the other verb tenses the Simple Future Tense is really only used to inform
about actions, situations or events that will happen at some time from now.

Example: I WILL GO to the store and PICK UP the groceries.

We ARE GOING TO WALK the dog around the block a few times.

REMEMBER:

The tense “WILL” has many usages.. It informs about

*Predictions (we think something will happen).

*On-the spot-decisions (instant decisions taken while speaking).

*Promises

*Refusals (we say WILL NOT = WON’T)

*Offers - Ofrecer ayuda, Haver un favor.

*Requests - Hacer una petición, Pedir un favor.

WILL YOU COME WITH ME TO THE SUPERMARKET? = YES, I WILL.

= NO, I WON´T.

V.READ AND ANALYSE THE FOLLOWING SENTENCES AND WRITE ON THE LINES,

WETHER THEY ARE PREDICTIONS, ON-THE SPOT-DECISIONS, PROMISES,

REFUSALS,

OFFERS OR REQUESTS.

1.person A: We don’t have sugar.

 person B: I WILL BUY some then. …on-the spot-decision
On the spot decision

2.I need to go to the bank right now, WILL you COME with me?......mmm, Yes, I WILL.

offers On the spot decision …….

3.WILL you OPEN the door, please?

____request_________________

4.I believe they WILL WIN this tennis match.

________prediction_____________

5.person A: ooh!, I WILL HELP you with your bags Mrs. López.

person B: Thank you.

___________________offer ___

6.Billy WILL BE a good doctor some day.

______prediction________________

7.person A: Brother I need three thousand pesos to pay a debt, WILL you LEND me the

money?

person B: No, I WILL NOT. That is too much money.

(WON’T)
________refusal______________

8.person A: I WILL GO to the cinema later, would you like to come?

 person B: I’m sorry. I WON’T. I am very busy with my project work.

_____offer and then a refusal _______________ _

ENGLISH V - FUTURE CONTINUOUS

I.WATCH THIS VIDEO ON YOUTUBE CALLED “Future Continous | English Grammar Videos”.
REVIEW THE STRUCTURE FOR THIS TENSE.

https://www.youtube.com/watch?v=5C49ZR7ZBKg

II.WATCH THIS SECOND VIDEO ON YOUTUBE CALLED “BBC English Masterclass: Uses of
the Future Continuous”.

RECUERDA: Que utilizamos éste tiempo de Futúro Contínuo para referirnos a

situaciones que SE ESTARÁN LLEVANDO A CABO EN UN TIEMPO FUTÚRO. ES UNA
SUCESIÓN DE ACTIVIDADES QUE ESTARÁN PASANDO PROXIMAMENTE, EN EL
FUTURO.

De acuerdo al video, Dan, el chico de BBC, se da cuenta que los días han estados hermosos,
en Londres, donde el vive. Así que se le ocurre que como han estado Soleados y frescos, él
podrá regresar al parque al día siguiente. Entonces quiere ir nuevamente el siguiente día. El
menciona lo que ocurrirá el siguiente día allí en el parque.

Escucha en el video la información que usa para mencionar eso. Y anótalo aquí abajo, en
inglés.

“Mañana, a las 4pm. Estaré aquí recostándome nuevamente”

____________________________________________________________________________
________________
Para dar una explicación del Uso de Future Continuous, Dan bromea con un ejemplo como si
fuera a hacer un viaje en avión, y lo que estará sucediendo durante el vuelo, pero es algo
fantasioso. Localiza la información, y escríbela aquí abajo en inglés.

“Nuestro vuelo tardará de 2 a 3 minutos. Estaremos volando a una altitud de cero pies, y a una
velocidad de 160 palabras por minuto. Estaremos haciendo una demostración y las aeromozas
estarán pasando, y ofreciéndoles algunos refrescos”.

____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
_________________________________.

USAMOS FUTURE CONTINOUS PARA DECIR LO QUE ESTARÁ SUCEDIENDO MAÑANA,

O PASADO MAÑANA, O EN LA NOCHE, EN UN EVENTO FUTÚRO. PASO A PASO TODO
LO QUE VA A ESTAR SUCEDIENDO.

Ejemplos:

ACCIONES EN PROGRESO, EN UN TIEMPO PRÓXIMO.

*Hoy por la tarde, los maestros de inglés ESTAREMOS REVISANDO los exámenes del
Concurso Interpolitécnico.

*Today, in the afternoon, the English teachers WILL BE CHECKING the exams taken at the
Interpolitécnico English Contest.

*Hoy por la noche, Los maestros asesores de inglés ESTAREMOS SELECCIONANDO los
mejores exámenes.

*Tonight, the English teachers WILL BE CHOOSING the best English exams delivered.

*Mañana en la tarde, Los maestros asesores, ESTAREMOS DECIDIENDO qué alumnos

resultaron ganadores.

*Tomorrow afternoon, the English teachers, WILL BE DECIDING whom were the winners of
this English contest.
*El próximo Jueves Los maestros asesores de inglés ESTAREMOS DANDO los resultados del
Concurso.

*Next Thursday, the English teachers WILL BE GIVING the results of this English contest.

III.WATCH THIS VIDEO ON YOUTUBE: “The Future Continuous through a story”.

Fíjate en éste video, en qué tipo de situaciones se usa éste tiempo.

I / You / He / She / It / We / You / They + WILL BE + VERBS IN PROGRESS “ING”

( in action )

According to the video, Mention in which situations can we use the Future Continuous.

*____________________________________________________________________________
______________________________________________________

*____________________________________________________________________________
______________________________________________________

*____________________________________________________________________________
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TAREA: BUSCAR INFORMACION ACERCA DE FUTURE SIMPLE

ENCONTRAR DIFERENCIA ENTRE FUTURE SIMPLE AND FUTURE CONTINUOUS.