Okada Manila is founded on the concept of "Magokoro," or a "True Heart" committed to service.

They
have created a world-renowned destination by fusing the best of Filipino and Japanese hospitality. Their
guiding philosophy is put into action when they implement a thorough system to keep guests safe and
healthy. It's known as "3T," which stands for "True Clean, True Safe, and True Heart."

True Clean sanitizes by utilizing cutting-edge technology. UV Robots to walk through disinfection tunnels
are crucial locations. They've even improved how successfully they sterilize the tiniest of places. True
Safe ensures that guests are in capable hands. Their populace has undertaken rigorous training in order
to adapt to the demands of the "New Normal," and to look forward. To anticipate and respond to the
demands of the visitors. While true heart is the source of these measurements. It has enabled them to
guarantee that every act of service is performed with dedication and grace, as well as to inspire them to
propose solutions to improve safety, such as sanitary cashless transactions Indeed, the gold standard in
cleanliness and safety is applied to every location in the property.

Aside from Okada Manila's 3T campaign, there are practices and guidelines that are done and followed
within the facility to ensure that every guest is worry-free and has a safe environment to stay in, as well
as to hold on to their values and commitment to give their guests a memorable stay even in these
difficult times.

Guests and staff members are subjected to foot traffic regulations in order to maintain Okada Manila a
secure environment. Guests and team members enter through designated doors and are subjected to
thermal scans. Similarly, all shipments, baggage, and delivery items are altered at the designated entries
to ensure that they are safe to transport into the resort.

Furthermore, Okada Manila has conducted COVID-19 testing to ensure that all team members assigned
to work within the resort are healthy. Comprehensive training sessions on COVID-19 safety protocols are
also provided to all workers in order to keep them ready and equipped.

Lastly, the resort has identified sterilization and cleaning goals, and is ramping up efforts to clean and
sterilize important places around the property. Pest management and treatment techniques have also
been enhanced, as has continuous cleanliness and disinfection of public places.