Ethiopian TVET System

Training, Teaching and Learning Materials Development

Ethiopian TVET-System

INFORMATION TECHNOLOGY
SUPPORT SERVICE
Level I

Learning Guide # 1
Unit of Competence: Administer Network Hardware
Module Title:
LG Code: ICT ITS1 M06 LO1
TTLM Code: ICT ITS1 TTLM06 1011

LO1: Confirm requirements of clients

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development
LO1 – Confirm requirements of
Instruction
clients

This learning guide is developed to provide you the necessary information regarding the following
content coverage and topics –

 Identify and confirm client peripherals.

 Document client requirements and peripherals.
 Verify client requirements.
 Ensure warranty and support services.

This guide will also assist you to attain the learning outcome stated in the cover page.
Specifically, upon completion of this Learning Guide, you will be able to –

 Identify and confirm client peripherals in accordance with organizational standards.

 Document the client requirements and peripherals in line with organizational standards
and findings are reported to the appropriate person.
 Verify the client requirements with appropriate person in line with organizational
standards and reporting procedures
 Ensure client support expectations are covered by vendor and support services.

Learning Activities

1.Read the specific objectives of this Learning Guide.

2.Read the information written in the “Information Sheet 1”.
3.Accomplish the “Self-check 1” in page .
4.Submit your accomplished Self-check 1. This will form part of your training portfolio.
6. Read the information written in the “Information Sheet 2”.
3. Accomplish the “Self-check 2” in page .
4. Submit your accomplished Self-check 2. This will form part of your training portfolio.
6. Read the information written in the “Information Sheet 3”.
3. Accomplish the “Self-check 3” in page .
4. Submit your accomplished Self-check 3. This will form part of your training portfolio.
5.Read and perform the “Operation Sheet 1” in page .
5. Read and perform the “Operation Sheet 2” in page .
8.If you earned a satisfactory evaluation proceed to LAP Test.
However, if your rating is unsatisfactory, see your teacher for further instructions.
9. Do the “LAP test” in page (if you are ready) and show your output to your teacher.

*Your teacher will evaluate your output either satisfactory or unsatisfactory. If unsatisfactory, your
teacher shall advice you on additional work. But if satisfactory you can proceed to the next topic.

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Information Sheet – 1 Identify and confirm client peripherals

Overview of peripheral devices

Peripheral devices are the devices that are attached to the computer’s system unit. They can be
divided into either:
 input
 output
 communication, or
 secondary storage devices
.
A. Input Peripherals

Examples of Input peripheral devices include:

 Mouse
 Scanners
 Touch pad
 Light pen
 Keyboard
 Microphone
 Digital cameras
 Joy sticks
 Web cam
 Bar Code reader

Mouse

A mouse is a device that controls the movement of the cursor on a screen.

Scanners

A scanner is a device that captures text or illustrations on paper and

converts the information into a form the computer can use.

Keyboard

A combination of a typewriter keyboard and numeric keypad,

a keyboard enables you to enter data into a computer.

Web Cam

Web cams are small cameras that plug into your computer which allow
the user to share a moving image of themselves with others on other
computers through the Internet.
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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Light Pen

It is an input device that with utilize alight sensitive detector to select

objects an display screen.

Microphones

Microphone is attach a computer by a cable that can transmit sounds and used to
gather sound information to the computer when the computer is a multimedia
system.

Digital camera

The digital camera takes a still photograph, stores it and then sends it as
digital input in to computer.

Joy Stick

Joystick is popular pointing device, used mostly for playing computer games.

Bar Code

The bar code is identifies the product to the supermarket’s computer and has
a description and the latest price of the product.

B. Output Peripherals

Examples of Output peripheral devices include:

 Printers
 Speakers
 Plotter
 Monitor
 Projector
 Headphones
 video cameras
 MP3 players

C. Secondary Storage Device/Peripherals

Examples of Secondary Storage peripheral devices include:

 Tape cartridges
 Compact disk
 Digital versatile disk
 Flash disk
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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development
 Hard disk
 Floppy disk

D. Communication Peripherals

Examples of Communication peripheral devices include:

 Mobile phones
 PDA
 Ipad
 Iphone
 GPS
 Fax
 Pagers
 Emails

Organizational standards may include but are not limited to:

 personal use of emails and internet access
 content emails
 downloading information and accessing particular websites
 opening mail with attachments
 virus risk (MS windows OS and Mac OS only)
 dispute resolution
 document procedures and templates
 communication methods
 financial control mechanisms

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Self Check 1 Written Test

Name:____________________ Date:_________________

Instruction: Answer all the questions listed below, if you have some clarifications – feel free to ask
your teacher.

1. What are peripheral devices?

2. What are the types of peripheral devices? Give five (5) examples for each type.

3. What are included in the organizational standards?

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Note: Satisfactory rating –points above / Unsatisfactory - below points. You can ask you
teacher for the copy of the correct answers

Documenting client requirements and

Information Sheet – 2
peripherals

Operating system may include:

 Win 98/ME/2000/XP
 Sun Solaris/SunOS
 HP–UX
 AIX
 Silicon Graphics IRIX, DEC VMS
 Mac OS X
 Linux
 NetWare

Client may include but is not limited to:

 internal departments
 external organizations
 individual people
 employees

Equipment may include but is not limited to:

 workstations
 personal computers
 modems or other connectivity devices
 printers
 hard drives
 monitors
 switches
 hubs
 personal digital assistant (PDA)
 other peripheral devices

Operational Health and Safety (OHS) standards may include:

 correct posture
 lighting
 type of desk
 type of monitor
 style of chair
 typing position
 repetitive strain injury prevention

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development
 ventilation
 light position
 correct lifting method
 length of time in front of computer

Environmental considerations may include:

 disposal of packaging (e.g. cardboard, polystyrene, paper, plastic)
 redundant hardware (e.g. hard drives, circuit boards)

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Self Check 2 Written Test

Name:____________________ Date:_________________

Instruction: Answer all the questions listed below, if you have some clarifications – feel free to ask
your teacher.

1. Identify the following as Operating System, Client, Equipment, or OHS.

___________________ 1. Employees
___________________ 2. individual people
___________________ 3. length of time in front of computer
___________________ 4. lighting
___________________ 5. Linux
___________________ 6. Monitors
___________________ 7. NetWare
___________________ 8. personal computers
___________________ 9. Win 98/ME/2000/XP
___________________ 10. Workstations

2. What are the environmental considerations in documenting client requirements and peripherals?

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Note: Satisfactory rating – 18 points above / Unsatisfactory - below 18 points. You can ask you
teacher for the copy of the correct answers

Information Sheet – 3 Ensuring warranty and supply service

Warranties and support

Before acquiring hardware peripheral devices, it is vital to assess what kind of warranties, service and
support, prospective suppliers will provide.

Warranties

A warranty is an agreed upon term which covers a computer or computer component. Generally,
most computers have a 1 or 3 year warranty. This warranty may or may not cover the service, repair
and replacement of computer parts.

An extended warranty is an available option provided by manufacturers or third-party companies that

provides additional support and/or repair of a computer or other hardware devices beyond its
standard warranty.

Service and support

It is important to know what kind of support services are offered by the prospective supplier. There
are many questions to consider such as:
 If a device requires repairs does it have to be sent back to the supplier (called ‘Return to base’)
or will they provide on-site visits?
 What is the average response time if service is required?
 What kinds of maintenance and repair costs could be incurred during the duration of use of the
device?
 Will the device require regular servicing? If so, how many services will be necessary over a one-
year period?

TTLM Development Manual Date: 10-2011 Page

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Self Check 3 Written Test

Name:____________________ Date:_________________

Instruction: Answer all the questions listed below, if you have some clarifications- feel free to ask your
teacher

1. Define warranty.

2. What is an extended warranty?

3. Give some questions to consider to know what kind of support services are offered by the
prospective supplier.

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Note: Satisfactory rating – points above / Unsatisfactory – below points. You can ask you
teacher for the copy of the correct answers

Operation Sheet – 1 Starting your computer

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert
Ethiopian TVET System
Training, Teaching and Learning Materials Development

Lap Test Practical Demonstration

Name: _____________________________ Date: _______________________

Time started: ________________________ Time finished: ________________

Instructions: You are required to perform the following individually with the presence of your
teacher.

 Your teacher will evaluate your output either satisfactory or unsatisfactory. If unsatisfactory,
your teacher shall advice you on additional work. But if satisfactory, you can proceed to the
next topic.

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Author: MoE – Mr. Mark Julius Panganiban, IT Expert