OPERATION MANAGEMENT IN HOSPITALITY AND TOURISM MANAGEMENT

MIDTERM EXAMINATION

NAME OF STUDENT:
COURSE:

INSTRUCTION: Answer the given question in a paragraph form. 10 points each.

1. How food and beverages undergo the process of market segmentation?

2. How do you serve food and beverages to customers?
3. Why food and beverage services are important?
4. What is the role of food and beverage in hospitality industry?
5. What is the meaning of food and beverages?

OPERATION MANAGEMENT IN HOSPITALITY AND TOURISM MANAGEMENT

SEMI-FINAL EXAMINATION

1. Why customer retention is very important in a hotel industry?

2. How will you satisfy your customers with hotel services?
3. How do you make a hotel reservation?
4. What is the best way to market a hotel?
5. Why is marketing is important in hotel industry?