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While the Guided Repair solution was the The biggest challenge was optimizing the use of this
fundamental first step toward reducing data and moving from reactive to proactive fleet
downtime and elevating the customer maintenance to respond in real time to customer
experience, the next logical step was for problems , including service disruptions and
Penske to predict problems before they occur. unplanned downtime.
1As of October, 2022 © Hitachi America, Ltd. 2022. All rights reserved. 4
Conclusion
Penske’s early-adopter mindset helped make it possible for the partners to co-create, adapt and solve fleet
maintenance problems with a solution that reduces downtime, manages expenses and increases operating efficiency.