Professional Documents
Culture Documents
Black Belt
Improve
Tollgate Briefing
Project Name
DEPMS Project Number
Name of Belt
Organization
Date
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Project Timeline
Goal Statement:
Phase Start Stop Status
Unit: Define mm/dd/yy mm/dd/yy
Defect: Measure mm/dd/yy mm/dd/yy
Customer Analyze mm/dd/yy mm/dd/yy
Specifications:
Improve mm/dd/yy mm/dd/yy
Process Start:
Control mm/dd/yy mm/dd/yy
Process Stop:
4
Scope:
Required Deliverable UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Measure Overview
Baseline Statistics Process Capability
Process Capability of Delivery Time P otential (Within) C apability
VOC / VOB LSL Target USL
Cp
C PL
1.16
2.22
12 16 20 24 28 32 36
MSA Results: show the percentage result of the GR&R or other O bserv ed P erformance E xp. Within P erformance E xp. O v erall P erformance
P P M < LS L 0.00
measurement systems analysis carried out in the project
P P M < LS L 0.00 PPM < LS L 0.00
PPM > USL 281954.89 PPM > USL 379619.67 PPM > USL 371895.18
P P M T otal 281954.89 PPM T otal 379619.67 P P M T otal 371895.18
5
Median
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Analyze Overview
Fishbone Diagram Cause and Effect Matrix
Ra ting of
Importa nce to
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Space
Lack of Seats No Standardization of seats Lack of Knowledge Old Buildings
Total
(Y) Effect:
7 0
8 0
9 0
10 0
PLT = 5 days
11 0
Vague Lack of Database
12 0
Reqmts
13 0
0
Total
Collocation Target
Approvals This table provides the initial input to the FMEA. W hen each of the output variables
(requirements) are not correct, that represents potential "EFFECTS". W hen each input
Methods Mother Nature Measurements variable is not correct, that represents "Failure Modes".
CAO/IPT Time Avail
Unforeseen Funding Decision to Wait
1. List the Key Process Output Variables
2. Rate each variable on a 1-to-10 scale to importantance to the customer
100
150
80
Root cause:
Effect - Example -
Percent
100 60
Count
50
40
Root cause:
20
Effect
0 0
Defect So
ut h
No
r th
Ea
s t
Oth
e rs
Root cause:
Count 100 50 15 6
Percent 58.5 29.2 8.8 3.5
Effect 6
Cum % 58.5 87.7 96.5 100.0
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Level of Effort
Presentation
Accuracy
Risk Rating
Root Cause Significance Rating ? 10 10 10 10 10 10
Implementation Plan
Responsible
Implementation Control Action Target/ Actual
Solution Improvement Action Individual/ Issues/Barriers Risk Mitigation Current Status/ Comments
Number Number Complete Date
Solution Owner
1
2
3
4
5
6
7
8
8
Required DeliverableUNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Pilot Plan
Pilot
Description Success Criteria Test Team Schedule
Test
• Sample Check-in Data Sets to be entered in Hand- • Data Set Entry Accuracy BR, KM, plus Start 3/1
Hand- Chek device < 3.4 DPMO Hot-Chek Complete 3/3
Chek/ • Sample Data Sets Transmitted to Hot-Chek System • Data Set Entry Time < tech rep
Hot-Chek – All Hotel Floors, All Hotel Rooms 6 Seconds
Interface • Confirmation Data Received from Hot-Chek to • Data Set Transmission/
Test Hand-Chek Device – All Hotel Floors, All Hotel Reception Accuracy <
Rooms 3.4 DPMO
• Sample Guest Data Entered in Hot-Chek System • Data Set Entry Accuracy BR, KM, + 6 Start 3/6
(variety of room requirements) < 3.4 DPMO Check-in Complete 3/7
• “Guests” (Hotel Employees) Walked Through • Data Set Entry Time < Staff
Check-in 6 Seconds
Check-in Process (90% Pre-Registered, 10% Non-
Verificatio • Data Set Transmission/
Pre-Registered)
n Test Reception Accuracy <
• Volume Stress Test – Simulated Arrival 20 Guests in
a “Tour Bus” 3.4 DPMO
• Design Scorecard CCRs
• Process Measurements recorded via Observer (see
Design Scorecard); “Guest” Observations Recorded.
• 25 Guests invited to experience new hotel check-in • Data Set Entry Accuracy BR, KM, + 6 Start 3/10
p < 3.4 DPMO Check-in Complete
• Guests “pre-registered” with their room • Data Set Entry Time < Staff 3/10
Check-in requirements in Hot-Chek system. 6 Seconds
Validation • Guests Walked Through Check-in Process (90% • Data Set Transmission/ - Example -
Test Pre-Registered, 10% Non-Pre-Registered) Reception Accuracy <
• Process Measurements recorded via Observer (see 3.4 DPMO
Design Scorecard) • Design Scorecard CCRs
• Guests Debriefed Following Experience.
Recommended Deliverable 9
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Pilot Results
Data Collected:
Plan Pilot
Measure Target x s Comments
PLT 1 minute 0.5 min. 0.05 min. Improved PLT
GAP Analysis/Root Causes: 1) SOP wasn’t clear; need to lay it out better
before implementation
2) Order of questions needs to be reevaluated
Follow-up Actions: 1) Revise SOP on order of questions asked and flow, and run pilot again
- Example -
Recommended Deliverable 10
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
LSS Tool Not all LSS tools & User cannot find Not all tools available Revise list of tools
4 5 None 4 80 PMO 4 2 2 16
Access refs in PS tools & references in PS and joggers
Project completion is Poor explanation in Develop direct
3 None 3 36 PMO 2 2 16
delayed some references access pdf file
LSS Tool Too many steps to Inefficient retrieval of Multiple means for "Read me" file; one
2 3 None 5 30 PMO 2 2 2 8
Access retrieve tools LSS tools/refs accessing tools folder
Eliminate NVA
NVA steps 3 None 5 30 PMO 2 2 8
steps
- Example -
11
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
USL USL
Process Data Process Data
220.000 ST ST
USL 220.000
et * LT LT
Target *
*
LSL *
193.133
Mean 184.967
le N 30
Sample N 30
v (ST) 26.0455
v (LT) 22.4931 StDev (ST) 20.4206
StDev (LT) 16.3662
LSL *
LSL *
Mean 193.133
Mean 184.967
Sample N 30
Sample N 30
StDev (ST) 26.0455
StDev (ST) 20.4206
StDev (LT) 22.4931
StDev (LT) 16.3662
Control Chart
P Chart for Total Defectives
0.10 - Example -
Feb/Mar Data Confirms Process Has
Remained In Control
3.0SL=0.08162
Proportion
0.05
P=0.03817
0.00 -3.0SL=0.00E+00
0 50 100 150
Sample Number
Recommended Deliverable 13
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
To Be Process
- Example -
Required Deliverable 14
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Vision
Process
Generation
Platforms /
Technology
Optional Deliverable 15
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Project Barriers/Issues/Risks
Barriers
Issues
Risks
Required Deliverable
16
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Improve Storyboard
Define 1.2 Day
Project Charter CCR Gap Sigma
Performanc
BUS CASE: Be #2 Fin Service Provider e Level of
1.3
GOAL: Reduce Loan/Lease CT from
9.2 to 8.0 days by July 1
Measure
FIN IMPACT: $2.7M per year Analyze
- Example -
Improve
Pilot Plan
Loan or
Lease
Screen “Officer performs
Entry both” & “Officers
changed”,
Color
eliminated as
Printouts
contributors to high
Rewards cycle time.
& Recog
Officer Work & Turnover, Waiting, & Automation
Affect CT; Job Aids affect Variation in CT Flex Required Deliverable
Time
17
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
5. Future Steps
18
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
(Process Owner) (Process Owner) (Process Owner) (Process Owner) (Process Owner)
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Appendix
20
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
21
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Replication Check
I confirm that:
DEPMS (DoD Enterprise Performance Management System) has been
searched for similar projects: Yes / No
Strategic Alignment
The Define Tollgate requires a linkage to organizational strategy.
23
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Business Impact
Insert as much information as possible about the potential operational
and/or financial benefits
Include any assumptions upon which these estimates are based
24
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Measurable Y:
25
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
CriticalBusiness
Voice of the Key Process Issue(s)
Requirement
Business
What does the business want/need from us? What does the business want/need from We should summarize key issues and
us? We need to identify the issue(s) translate them into specific and measurable
that prevent us from meeting strategic requirements
goals/missions.
26
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Stakeholder Analysis
Stakeholder Explanation of
Stakeholder’s Stakeholder
Project Impact Level of Current Action Plan
Stakeholder Current Attitude Score
On Stakeholder Influence on Stakeholder For
Name/Group Toward Project (H=3, M=2, L=1,
(H, M, L) Success of Attitude Stakeholder
( +, 0, - ) +=3, 0=1, -=-3)
Project (H,M,L) (list)
Recommended Deliverable 27
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Communication Plan
Topics of
Audience Media Purpose Discussion/ Owner Frequency Notes/Status
Key Messages
28
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
29
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Trigger:
Order Mgmt
Completion Criteria:
Cycle Time:
Screen for Acct Mgr Takt Time:
Number of People:
Manual Update
SUPPLIERS
P/T = 3 min
Number of Approvals:
Items in Inbox:
Lost calls=10%
% Rework:
# of Iterations (cycles):
Volume=1200 # of Databases:
Top 3 Rework Issues:
1.
2.
3.
Large
Business
6 Customers
Order Mgmt Order Mgmt Order Mgmt Order Mgmt DIST
Customer Product Shipping Pick
Info Need Pricing Info
Small 4 4 4 4 10 Pack & Ship
Business 20 Orders
5 Customers P/T = 2 min P/T = 6 Min P/T = 6 Min P/T = 2 Min P/T = 120 Min
Error Rate=2% Error Rate=0% Error Rate=2% Error Rate=1% Error Rate=1%
Volume=800
Volume=1200
Home
Volume=800 Volume=800 Volume=800
3 Customers
5 min 240 min
3 min 2 min 6 min 6 min 2 min 120 min
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Step 5 Step 4
Speed
Cost
Required Deliverable 31
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Operational Definitions
Define each of the Key Input, Output, Process Metrics from your SIPOC that you are going to
collect data on (via the Data Collection Plan) as well as any other terms that need clarification
for the data collectors and everyone else on the team.
Examples:
Award Process PLT: The time from when a Director submits the Award recommendation to
the time when the employee is presented the Award in a ceremony.
Number of Claims Processed: The number of Claims processed per weekday (M-F).
Total Hours Worked: The total number of hours worked in the facility including weekends
and holidays.
Number of Personnel: The total number of military and civilian personnel working (not
including contractors).
Include other unique terms that apply to your project that require clear operational definitions
for those collecting the data and for those interpreting the data.
Required
32
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
- Example -
2
Ability to update X – Tollgate In DEPMS By determining % of Name ASAP 40 None To determine
projects and template slides activity steps identified in consistency with
build tollgate that match POI “Introduction to _____” POI
reviews modules in POI that are
adequately addressed in
templates
3
Easy Access to X – Availability of In DEPMS By determining the Name ASAP 63 None To determine
LSS tools and LSS tools and percentage of tools, with availability of tools
references references their references, listed on and references
DMAIC Road Map slides that
can be found in PS
4
Easy Access to X – Steps In DEPMS By counting # steps Name ASAP 37 None To find VA, BNVA,
LSS tools and required to find required to find the tools NVA
references tools and and their references
references
33
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Type of
Measurement Description Considerations to this Project
Error
The ability of the measurement Work hours can be measured to <.25
Discrimination
system to divide measurements into hours. Radar usage measure to +- 2
(resolution)
“data categories” minute.
The difference between an observed No bias - Work hours and radar start-
Bias average measurement result and a stop times consistent through
reference value population.
No bias of work hours and radar
Stability The change in bias over time
usage data.
Not an issue. Labor and radar usage
Repeatability The extent variability is consistent is historical and felt to be accurate
enough for insight and analysis.
- Example - Remarks in usage data deemed not
Different appraisers produce reproducible, therefore were not
Reproducibility
consistent results considered in determining which
radars were used in each op
34
Variation The difference between parts N/a to this process.
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Reported by :
Gage
Tolerance:
name:
Percent
Repeatability 0.0005567 1.29 9.75
Reproducibility 0.0010330 2.40 50
Operator 0.0003418 0.79 9.50
Operator*Part 0.0006912 1.61
0
Part-To-Part 0.0414247 96.30 Gage R&R Repeat Reprod Part-to-Part 1 2 3 4 5 6 7 8 9 10
Total Variation 0.0430143 100.00 Part
R Chart by Operator
Study Var %Study Var Response by Operator
1 2 3
Source StdDev (SD) (6 * SD) (%SV) UCL=0.1073
0.10 10.00
Total Gage R&R 0.039870 0.23922 19.22
Sample Range
UCL=9.8422
__ 1
The Measurement
Average
2
X=9.7996 9.75
9.75 LCL=9.7569
3
System is acceptable
9.50
with the Total Gage 9.50
1 2 3 4 5 6 7 8 9 10
R&R % Contribution Part
<10% - Example - 35
Optional BB Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
- Example - V ariance
S kew ness
3751.674
2.87329
Kurtosis 9.54577
N 118
36
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
7.5
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Process Capability
Process Capability of Workdays
118 data points collected Calculations Based on Lognormal Distribution Model
Non-normal distribution
LSL
USL
Mean = 44 days LS L
P rocess Data
0
O v erall C apability
Z.Bench -0.31
Target * Z.LS L 3.07
Lower Cust Spec = 0 days USL 15 Z.U S L -0.02
Required Deliverable
38
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Takt Time = Net Process Time Available Takt Rate = Customer Demand Rate = Number of Units to Process
Number of Units to Process Net Process Time Available
Value Add Analysis - Current State
Takt Tim e = 55
80
Task Time (seconds)
70
60
50
40
30
20
10
0
1 2 3 4 5 6 7 8 9 10
Task #
- Example -
CVA Time NVA-R Time NVA Time
39
BB Optional Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
100
150
80
- Example -
Percent
100 60
Count
40
50
20
0 0
ut h r th st e rs
So No Ea Oth
Defect
Count 100 50 15 6
Percent 58.5 29.2 8.8 3.5
Cum % 58.5 87.7 96.5 100.0
The South and North contain over 80% of the defects. Our
project will focus here and not on the East and West.
40
Optional Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Lack of Controls
Senior Leadership - Example -
Delays in elevating Too Long (Time)
Collocation
Impasse issues Mold, HVAC Crashes
Approvals
Methods Mother Nature Measurements
CAO/IPT Time Avail to
Unforeseen Funding Decision Wait
Circumstances
Competency vs. PMA
41
Required Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Ra ting of
Importa nce to
Custome r
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Requirement
Total
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
10 0
11 0
12 0
13 0
14 0
15 0
16 0
17 0
18 0
19 0
20 0
0
0
0
Total
Lower Spec
Target
Upper Spec
This table provides the initial input to the FMEA. W hen each of the output variables
(requirements) are not correct, that represents potential "EFFECTS". W hen each input
variable is not correct, that represents "Failure Modes".
42
Required DeliverableUNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
43
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
0
Part/No Part
Part
No Part
Analysis of Variance for Net Hour Because the p-value <=
Source DF SS MS F P
Part/No 1 7421 7421 8.65 0.004 0.05, we can be confident
Error 69 59194 858 that calls requiring parts
Total 70 66615 do have an impact on the
Individual 95% CI's For Mean
Level N Mean StDev --+---------+---------+---------+----
ticket cycle time.
No Part 27 21.99 19.95 (--------*---------)
Part 44 43.05 33.70 (------*------)
--+---------+---------+---------+----
Pooled StDev = 29.29 12 24 36 48
44
Optional BB Deliverable
UNCLASSIFIED / FOUO
UNCLASSIFIED / FOUO
Linear Regression
95% confident that 94.1% of the variation in “Wait Time” is from the “Qty of Deliveries”
45
40
- Example -
35
10 15 20 25 30 35
Deliveries
45
Optional BB Deliverable
UNCLASSIFIED / FOUO