Support Services Satisfaction Survey

January, 2009

Survey Respondent is (please check one): Program X Administration/Support Services

Finance: Contractual Review

Fin.: Treasury/Case Receipts

Training/Staff Development
Finance: Finance Managers
Above, please check Administration/Support Services ONLY if your name appears on the

Council on Accreditation

Emergency Management

Planning and Evaluation

Information Technology
Finance: Grant Billing
Finance: Bookkeepers
attached pages 3 and 4 (detail of who is included in each group shown). Please indicate Program

Human Resources
Chief Executives

Communications
Clerical Support

Finance: Budget

Finance: Payroll
Client Tracking
if your name does not appear on these pages, even if you do administrative or support work within

Development

Volunteer
a program.

For each Support Service Department/group shown, please indicate your level of satisfaction using
a 1-5 scale (1=low, 5=high) or NA (not applicable or not enough interaction to adequately rate).

1. In our interactions, do we treat you and your staff with respect, courtesy, and friendliness?
(1 = never, 5 = always) 5 na 5 na na na 4 na 5 5 5 na 5 na 4 X 5 5 5

2. Do we communicate clearly? Have we clearly explained our roles and responsibilities?

(1 = very confusing; 5 = very clear) 5 na 5 na na na 4 na 5 5 5 na 5 na 5 X 5 5 5

3. How clearly do you believe we understand your program or department?

(1 = very little/not at all; 5 = understand very well) 5 na 5 na na na 4 na 5 5 5 na 5 na 5 X 5 5 5

4. When you ask something of us, how responsive (timely) are we to your request?
(1 = not responsive at all; 5 = very responsive) 5 na 4 na na na 4 na 5 5 5 na 5 na 5 X 4 3 3

5. How well do our processes or procedures work for you? How easy is it for you to work with
us? (1 = very difficult; 5 = very easy) 5 na 5 na na na 4 na 5 5 5 na 5 na 4 X 5 5 5

6. How well do we meet your needs? How helpful are we to you and your staff?
(1 = very little/not at all; 5 = very much/very helpful) 4 na 5 na na na 5 na 5 5 5 na 5 na 5 X 5 4 5

7. How do our overall interactions with you compare to our interactions a year ago?
(1 = worse; 3 = about the same; 5 = much better) 3 na 4 na na na 3 na 4 3 3 na 4 na 3 X 4 3 3

Support Services Satisfaction Survey – page 1 of 4

Please send your completed surveys to Aaron Portier by noon on Monday, February 2 either:
 by interoffice mail (this would make your response completely anonymous); or,
 electronically to ALPortier@archdiocese-no.org. If you choose to send your completed survey electronically, I will print it then delete the email.

All members of the Collaborative Council are encouraged to complete and submit this survey regardless of the number of staff from your department who are on
the Collaborative Council. Results will be compiled, shared with the Administration/Support Service Departments above so that goals and objectives can be
developed as needed, and then shared with you (the Collaborative Council), our Mission Committee, and our Board.

Many, many thanks for taking the time to complete this survey and share your thoughts. Please return your completed surveys by noon on Monday, February 2.

Support Services Satisfaction Survey – page 2 of 4

Please share your comments, if any.
Chief Executives

Clerical Support

Client Tracking Department

Communications Department

Council on Accreditation

Development Department

Emergency Management Department

Finance Department: Bookkeepers

Finance Department: Budget

Finance Department: Contractual Review

Finance Department: Finance Managers

Finance Department: Grant Billing

Finance Department: Payroll

Finance Department: Treasury/Case Receipts

Human Resources Department

Information Technology Department

Planning and Evaluation Department

Training and Staff Development Department

Volunteer Department

Thank you for participating in this survey.

Support Services Satisfaction Survey – page 3 of 4

Chief Executives
Jim Kelly – Co-President and CEO
Gordon Wadge – Co-President and CEO
Clerical Support
Doris Fuxan – Switchboard Operator
Sherry Jackson – Closed Client Records Secretary
Angelina Rankin – Receptionist for 10th Floor
Client Tracking Department
Dale Belou – Data Entry Clerk
Patricia Miscenich – Data Entry Clerk
Jean Mitchell – Data Entry Clerk
Beverly Wilson – Client Tracking Manager
Communications Department
Margaret Dubuisson – Director
Corinne Knight – Associate Director
Council on Accreditation
Cindy Distefano – COA Coordinator
Edgar Lazaro – Safety/Risk Management Coord.
Development Department
Erin Alexander Bolles – Grants Manager
Alli DeJong – Development Assistant
Cathy Griffin-Gomez –Development Assistant
Helen Read Smith – Director of Development
Rosalin Trench –Database Manager
Support Services Satisfaction Survey – page 4 of 4
Emergency Management Department
Colleen D’Aquin – Regional Director
Samantha Pichon – Associate Director
Finance Department: Bookkeepers
Alberdia Carter – Accounts Payable Bookkeeper
Renee Davenport – Accounts Payable Bookkeeper
Melanie Lackey – Accounts Receivable Bookkeeper
Faye Molten – Accounts Payable Bookkeeper
Lam Nguyen – Accounts Payable Bookkeeper
Finance Department: Budget
Tanna Barthelemy – Accountant
James (Jim) Thomas – Director, Budget /Compliance
Finance Department: Contractual Review
Russell Gaubert – Senior Accountant
Finance Department: Finance Managers
Russell Gaubert – Senior Accountant
Donald Harness – Treasury Manager
Cheryl LaBorde – Chief Financial Officer
Ruby Mercadel – Accounting Supervisor
Teva Ostarly –Director of Financial Operations
Tracy Shields – Controller
James (Jim) Thomas – Director, Budget /Compliance
Finance Department: Grant Billing
Tanna Barthelemy – Accountant
Tina Ellison – Accountant
Javonne Paul – Bookkeeper
Suzanne Scott – Bookkeeper
Finance Department: Payroll
Barbara Cockerham – Bookkeeper
Ruby Mercadel – Accounting Supervisor
Finance Department: Treasury/Case Receipts
Melanie Bon – Bookkeeper
Karen Stall – Bookkeeper
Human Resources Department
Chalana Alexander – Human Resources Rep.
Kristin Callahan – Human Resources Manager
Sheila Hilliard – Human Resource Rep.
Cynthia Watler – Human Resources Rep.
Ursula Watts – Human Resources Clerk
Information Technology Department
Joe Allo - Help Desk Technician
Briant Manix – Database Developer
Aaron Prough – Systems Administrator
Terry Zlatnicky – Director of Info. Technology
Planning & Evaluation Department
Dawn Araujo – Administrative Assistant
Aaron Portier – Director
Training and Staff Development Department
Kristin Callahan – Director of Training and
Staff Development
Volunteer Department
Susan Lackey – Associate Director
Shannon Murphy – Director
Bettye Wrangofski – Administrative Assistant