Oct 8, 2014

Quality Assurance Section, Drive System Department

Mitsubishi Electric Corporation Nagoya Works
Installation Guideline for MR-J4/J4W/JE Firmware
1. Required Equipment and Tools
䞉 Personal computer (with MR Configurator2 (version 1.10L or later) installed)
䞉 USB cable
䞉 J4update (installation tool / individual supply by Mitsubishi)
䈜Ver.0 0.06䠖not supported for 64bit OS(Windows7) , Ver.0 0.09䠖supported for 64bit OS(Windows7)
䞉 .mof file (firmware to be installed / individual supply by Mitsubishi)
2. Installation Procedures
(1) Preparation before installation
1) Power on the servo amplifier and put it into the ready-off and servo-off mode.
* To put the servo amplifier into the ready-off and servo-off mode, disconnect the
communication connector connected to the higher-level control device such as SSCNET.
2) Connect the servo amplifier to a personal computer (logged in as an administrator) using a
USB cable, and then start MR Configurator2.

ŏ Before installing the firmware, put the servo amplifier into the ready-off and
Caution servo-off mode. Installing the firmware in the ready-on and servo-on mode
may cause a failure of the servo amplifier.

(2) Startup of J4update

1) Start J4update.exe.
* J4update may not start if MR Configurator2 (version 1.10L or later) has not been installed.
* The installation can be performed normally if J4update is started up while MR
Configurator2 is running. However, the communication by MR Configurator2 is
interrupted when the installation of J4update is started.
㻌 a
Displays the firmware version installed in the
a
connected servo amplifier.㻌

Displays the reference address of the mof file to be

c b
b installed.㻌
c Selects the mof file to be installed.㻌
d Displays the detailed information of the mof file.㻌
d e e Displays the firmware version of the mof file.㻌

f Clicking on this button starts the installation.㻌

g Displays the progress.㻌
Displays the status of the communication with the
servo amplifier.
• ONLINE: Communicating with the servo
h amplifier.
f g • Disconnect: Not communicating with the servo
amplifier.

• OFFLINE: Installing the firmware.㻌

㻌 h
Figure 1 J4update

2) Click on [Reference (R)] shown as "c" in Figure 1, and select the file of the firmware to be
installed (mof file).
* File examples (Basically for J4W, install the same mof file as that installed for J4-FB.)
Type of the servo amplifier File name of the firmware Remarks
J4-FA, JE-FA j4A_S000_*.mof Standard firmware (S000)
J4-FB, J4WF-FB j4B_S000_*.mof Standard firmware (S000)

3) When a mof file is selected, detailed information of the mof file is displayed as shown by "d" in
Figure 1. Confirm that the firmware version of the mof file shown by "e" in Figure 1 is the
same as that of the firmware to be installed.

BQN- S32875-10932(1/4)
 (3) Installation of the firmware
1) Confirm that the communication status with the servo amplifier is "ONLINE" as shown by "h"
in Figure 1, and then click on [Update (X)] shown as "f" in Figure 1. The installation of the
firmware will start.
* Though AL 19.2 (FLASH-ROM error 2) occurs immediately after the installation is started,
it is normal.
J4update 7-seg LED display on the servo amplifier
Progress indicator shown as "g" in Figure 1 Status J4-A type J4(W)-B type
Update (X) is rd–oF, C , Ab . , b 0 1,
clicked. etc. etc.
Installation has
been started,
A L .1 9 . 2ń .19.2ń
and data in the
E rņO on Erņ on3
flash memory is
being deleted.
. 000ń 001 000ń001
Writing
ń•••ń 0A0 ń•••ń 0 A 0

Writing has
O on on
completed.
.
2) Upon completion of the installation, " o n " is displayed on the 7-seg LED of the servo amplifier
and "Update success" is displayed in the area as shown by "g" in Figure 1.
ŏDo not start multiple programs such as two J2update programs at the same
time. Doing so will disable the communication with the servo amplifier.
*Once multiple programs are started at the same time, the communication
Caution does not resume even after closing the J4update program. In this case, open
[Task Manager]. Under the [Processes] tab, select [J4update.exe]. Then,
select [End Process] and start J4update again.

(4) Flowchart of the installation procedures (describing steps (1), (2), and (3) in a chart format.)
Power on the servo amplifier, and put it into the ready-off and servo-off mode.
Ņ㻌
Connect the servo amplifier and the personal computer using a USB cable.
Ņ㻌
Select the firmware file (mof file) to be installed using [Reference (B)].
Ņ
Start J4update.exe.
Ņ
Select the firmware file (mof file) to be installed using [Reference (B)].
Ņ㻌
Click on [Update (X)] to start installation.
Ņ㻌
Confirm that " o n " is displayed on the 7-seg LED of the servo amplifier and "Update
success" is displayed on the screen.
Ņ㻌
Power off and on the servo amplifier.
BQN-S32875-10932A(2/4)
 (5) Procedures to be followed after installation
1) Check the firmware version.
Click on [Diagnosis] of MR Configurator2, and then select
[System Configuration].
Check that the [Servo amplifier S/W No.] surrounded by the
frame in Figure 2 is the same as that of the software you have
installed.

2) Deleting the alarm history

For firmware upgrading, it is possible to carry out Figure 2 System configuration display
the upgrade without connecting the applicable motor (encoder).
However, in such a case, the alarm "AL16"
remains in the alarm history. 
Therefore, delete the alarm history by following the
procedures below.
࣭Start MR Configurator2, and
click on [Diagnosis], and then select [Alarm display (A)].
࣭Click on [Alarm history deletion] in the lower right of the For J4W, put a checkmark and
displayed window. determine the axis (A, B, or C).
㻌
[Note] For a multi-axis servo amplifier (MR-J4WF-F F FB),
it is required to delete the alarm history of each axis.
Click on [Project], and then [New…].
Select the checkbox of [Multi-ax. unification] shown in
Figure 3. Then select the axis [A], [B], or [C] for deleting
the alarm history of each.  Figure 3 The axis selection screen
Powering on the servo amplifier again after deleting the
alarm history as shown in the above procedures will give
an alarm again. Do not power on the servo amplifier again
after deleting the alarm history.

BQN-S32875-10932A(3/4)
3. Troubleshooting
No. Description Check method Result Action
1 J4update does not 1-1 Check whether MR MR Configurator2 has Install MR
start. Configurator2 has been not been installed. Configurator2.
installed. MR Configurator2 has Check 1-2.
been installed.
1-2 Check whether .NetFrameWork3.5 or Install
.NetFrameWork3.5 or later has not been .NetFrameWork3.5 or
later has been installed. installed. later.
.NetFrameWork3.5 has Install J4update again.
been installed.
2 Communication has 2-1 In the Device Manager If "? Unknown Device" is displayed instead of
never been performed window, check that the "MITSUBISHI MELSERVO USB Controller"
successfully although USB driver has been set while the servo amplifier and the personal
the USB has been properly. computer are USB-connected, delete the message
connected. and power off and on the servo amplifier.
Installation of the driver will be started.
3 During installation, 3-1 Check whether the Either (1) or (2) The firmware has not
"Installation Failed" is following occurred occurred during been installed
displayed on the during installation of installation. successfully. Install it
J4update window. the firmware. again.
(1) Power-off of the
servo amplifier *1 Neither (1) nor (2) Check 3-2.
(2) Connecting or occurred during
disconnecting of the installation.
USB cable
3-2 Use another USB cable Firmware has been Replace the USB cable.
and install the installed successfully.
firmware.
4 When the servo 4-1 Check whether the Any of (1), (2), (3), and The firmware has not
amplifier is powered following occurred (4) occurred during been installed
off and on after the during installation of installation. successfully. Install it
firmware is rewritten, the firmware. again.
"19.2" is displayed. (1) Power-off of the Installation can be
servo amplifier performed even if "19.2"
(2) Connecting or is displayed.
disconnecting the None of (1), (2), (3), and Check in the same way
USB cable (4) occurred during as 3-2.
(3) Power-off of the installation.
personal computer
(4) Display of
"Installation Failed"
on J4update

*1 Timing of power-off
During The installation resumes from the point of interruption when the servo
E r㻌
deletion amplifier is powered back on.
When the communication with the servo amplifier is interrupted, J4update
During
0 0 1 , etc.㻌 screen goes back to the screen that was displayed before installation. Power
writing
back on the servo amplifier and click on [Update (X)].
㻌

BQN-S32875-10932A(4/4)