The pie charts show the customer’s satisfaction degree to the Parkway Hotel in 2005 and

2010.
In 2005, most customers gave “ Satisfactory” comments to the customer service of the hotel.
However, In 2010, a majority of customers gave “Good” comments to the service.
We can see that the more people gave the positive comments in 2010 than in 2005. In 2005,
only 5% of customers thought the degree of customer service is “Excellent”, but the data rose
to 28% in 2010. In 2005, the rate of “Good” was only 14%, however, the figure had increased
to 39% in 2010. The percentage of positive ratings in 2010 was 84%, which was much higher
than 64% in 2005.
Less negative comments were been given by guests of the hotel in 2010. In 2005, 21% of
guests thought the customer service was “Poor”. Besides, 15% of them gave the worst
comments and thought it was “Very Poor”. In 2010, the rate of the customers who thought the
customer service was poor was 12% and less than 5% of guests thought the service is “Very
poor”.