The pie charts illustrate how much the visitors to the Parkway Hotel were satisfied with its

customer service in the years 2005 and 2010.

Overall, the proportions of guests rating this service as good and excellent were on the rise,
while the opposite trends could be seen in satisfactory, poor, and very poor levels. Additionally,
in 2005, a vast majority of visitors considered the hotel’s service as satisfactory whereas the
good feedback made up the highest percentage in 2010.
In 2005, only 5% of customers rated this service as excellent, but after a 5-year period, there
was a nearly 6 times increase in this figure, making up 28%. Similarly, the percentage of guests
who considered the hotel’s service as good accounted for 14% in 2005. However, this figure
experienced a significant rise of 25% in 2010.
In 2005, the majority of visitors thought the service was satisfactory, at 45%, which was higher
than the figures for poor and very poor, at 21% and 15% respectively. After 5 years, the figure
for satisfactory level declined about two times to 17%. Likewise, the percentage of the poor
level also went down to 12% at the same time, while the figure for the very poor level
witnessed a nearly 4 times decline to only 4% in the year 2010.