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Scuola Leonardo da Vinci® - Milano Lodging Regulations

Corso di Porta Vigentina 35, 20122 Milano – Tel. +39-02-83241002

LODGING REGULATIONS

LODGING REGULATIONS Room cancellation must be communicated to the school

in writing: by email.

Accommodation can be divided into two types: shared
apartments and rooms within host families with either
only breakfast or half board (breakfast and dinner)
included.
GENERAL RULES APPLICABLE TO ALL TYPES OF
LODGING.
Bookings
Rooms are booked together with the courses. We need
the student’s (or their parents’) credit card number as
guarantee deposit for reservation. Do not forget to
indicate your preferences and allergies.
Accommodation details are sent 10 days before the
course starting date.
If a cancellation is made up to 15 days (> 15 days)
before the course begins, the school will retain one
week’s (7 nights) accommodation fee.
For cancellations made at any later date than above
(<15 days), two weeks’ (13 nights) accommodation fee
will be retained.
Cancellations after arrival can be made without
additional fees only for serious reason: the apartment
does not respect the basic requirements, serious
problems with the landlords or family emergencies
(grief, serious disease).
Room availability

Cancellations

Scuola Leonardo da Vinci® - Milano
Rooms are available from the Sunday previous to the
beginning of the course at 2:00 p.m. to the Saturday
following the end of the course at 10:00 a.m.
In exceptional cases, one is allowed to arrive on the
Saturday previous to the starting date of the courses
and/or to leave on the Sunday following the end of the
courses. The additional night has to be paid in advance
directly to the school or to the landlord, according to the
accommodation booked.
However, it is not possible to stay in the room earlier
than the Saturday previous to the course and to remain
later than the Sunday after the end of the course.
Refunds
In case of late arrivals or early departures, no refund
will be guaranteed and there will be no refund for meals
not consumed. The school or landlords will not refund
rents, or parts of them, when already paid by the
student.
Extensions – Re-booking of lodging
Extension of accommodation is possible only if the
course is extended.
Students who decide to stay on for one or more course
periods and wish to confirm course and lodging, should
inform the secretariat within 2 weeks before the end of
their courses. In case accommodation will not be
available we can offer an alternative lodging, similar to
the previous one.
Visits by friends or relatives
When friends or relatives wish to spend one or more
nights in the student’s room, the landlord or the person
in charge of the apartment must be informed in
advance. He or she will have the right to deny
permission or charge extra.
Christmas break
During the two weeks Christmas break, the students
wishing to keep their rooms must pay the full rent
including the period of holidays.
If the student doesn’t leave any belonging in the
apartment for the break period, no supplementary fee
is applied but the return of the student to the same
accommodation is not guaranteed.
Rent
Rental fees are the amount indicated in the School
Lodging Confirmation Letter. Landlords or the person in
charge of the apartment cannot charge higher prices or
extras other than those not included in the rental fee,
such as: use of telephone, washing machine, internet
connection, air conditioning etc.
Rental fees include a regular consummation of heating,
water, electricity and gas with no eccesses.
Keys
Students will receive the keys of the house and their
own room and will have a right to use them at any time.
However, they are strongly recommended to make use
of them only personally and, whenever returning home
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Lodging Regulations
late, to behave in consideration of the neighbourhood.
If a student loses his keys or has them stolen, he must
immediately report it to the landlord or the person in
charge of the apartment in order to avoid any damage
or burglary in the flat, which would then fall under his
responsibility. It is the right of the landlord or the
person in charge of the apartment to replace the lock
and have it paid for by the student.
Student room
The student rooms, independent and with window, must
include: bed with pillow, study table with a chair, chest
or drawer, a light next to the bed or on the study table.
Bathroom - hygienic
Bathrooms will have hot and cold water permanently
available throughout the year. The bathroom must be
kept clean and perfectly hygienic by all the users.
Sanitary towels must be disposed of in the litter bin and
in the W.C. All the users must clear hair from the shower
outlet so that there is no blockage.
Thefts
The school, the landlord or the person in charge of the
apartment will not be responsible for money and/or
items stolen in the apartments or in the student room.
Mail
Do not use the house address as your mail address,
especially for express services as Fedex, TNT or DHL
parcels; they might easily get lost. Use the School
secretary office address for such mail.
Transfer emergency
If your flight/train or your luggage are delayed, or if you
cannot find the driver at the exit, please phone the
emergency number indicated in the School Transfer
Confirmation Letter.
Should your flight/train be cancelled or delayed, thereby
causing you to miss flight/train connections, you will be
able to cancel or change your meeting times provided
you to do this within 5 hours of your original flight/train
itinerary.
To communicate in a transfer emergency, please phone
the number indicated in the School Transfer
Confirmation Letter.
Please remember to bring the Lodging Confirmation
Letter received from the school with the apartment
address.
Car parking
If you bring your car, ask the landlord or the person in
charge of the apartment where you can park it and
check which night the weekly street cleaning (“pulizia
della strada”) falls on, as during the night cars must be
parked elsewhere.

Scuola Leonardo da Vinci® - Milano Lodging Regulations
Complaints
Students who, upon their arrival, are not satisfied with
their rooms, must place their written complaint to the
lodging office in the school by the third day of their
arrival in order for the school to help in resolving the
problem.
Miscellaneous matters
Pets and animals are not allowed in the apartments and
the student rooms.
Students are strongly recommended to abide by the
house regulations and to behave in consideration of the
neighbourhood, especially when returning home late.
Bath towels are not supplied
Students will be charged for damages of any kind to any
object under their responsibility in their room or in the
common areas of the apartments.
Landlords or persons in charge of the apartments are
allowed to inspect apartments at any moment under the
student’s supervision.
Rent
The rent, if not already settled in home country, has to
be paid in Euro and in cash only, within the first three
days upon students’ arrival. The rent has to be paid to
the landlord directly, according to the instructions
contained in the accommodation confirmation.
By paying the established rent rate the student is
committed to the lodging assigned and to staying there
until the end of the booked period. The landlord is not
required to refund rents, or parts of them, when already
paid by the student and the school has no responsibility
upon it.
Arrival
Upon receiving enrolment confirmation and the address
of the apartment, students must contact their
prospective landlord or the school by telephone at least
4 days before their arrival, in order to communicate
their arrival time. If the school doesn’t receive the
information regarding the arrival time, the school will
not be responsible for possible long waits.
Our accommodations are reserved for the students from
02.00 p.m. of the arrival day, until 12.00 p. m. of the
Departure day. Any variation of these schedules will
need to be discussed with the school. Arrivals before
8:00 a.m. as well as night arrivals after 10:00 p.m. are
not accepted.
The arrival day (normally the Sunday previous to the
beginning of the course) students have to show up at
the agreed time at the address indicated in the Lodging
Confirmation Letter.
To communicate with the school in lodging emergency,
please phone the emergency number indicated in the
School Lodging Confirmation Letter.
To communicate in a transfer emergency, please phone
the number indicated in the School Transfer
Confirmation Letter.
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Please remember to show upon arrival the Lodging
Confirmation Letter received from the school with the
address.
PARTICULAR RULES APPLICABLE TO LODGING IN
SHARED APARTMENTS
Delays, strikes or unexpected occurrences
Students unable to respect their arrival day and/or
arrival time for exceptional circumstances must contact
the landlord or person in charge of the apartment using
the phone number indicated in the Lodging
Confirmation Letter.
Also in these exceptional cases, arrivals after 10:00
p.m. and before 8:00 a.m. are not guaranteed. In such
cases, students will have to arrange their own lodging
and there will be no refund by the school or by the
landlord.
Deposit
A deposit of 100 Euro in cash must be paid upon arrival
directly to the person in charge of the apartment.
Students must show the receipt in order to be refunded
at the end of their stay. The deposit may be retained
for:
● Damages
● Keys not returned
● Excess of dirt left in the room and common
spaces
● Guests not allowed by the landlord or person
in charge of the apartment
● Unauthorized parties, especially with people
not living in the apartment
Check out and deposit refund
The student must communicate their departure time
directly to the person in charge of the apartment. On
the day of student’s departure someone in charge will
inspect the rooms and common spaces and if no
accommodation rule was broken, the deposit will be
entirely returned. The accommodation must be left at
10:00 am on the day of departure. For early departures,
the inspection of the room must be made the night
before. If the student will not inform about the
departure time and the inspection is not made, the
deposit might not be refunded.
Rent payment for subsequent months
Students who decide to extend their course and
accommodation, must inform and pay the subsequent
rent in advance at least 7 days before the expiring date
of the previous rental instalment. If the communication
is made later or the payment was not issued, the school
doesn’t guarantee the availability of the same
accommodation.
Kitchen
The kitchen will be supplied with: gas or electric cooker,
pots and pans, cutlery, and a sufficient amount of
glasses. All the items necessary for cleaning such as
brooms and brushes (not cleaning fluids) will also be
supplied. Students must clean and tidy each time after

Scuola Leonardo da Vinci® - Milano Lodging Regulations
cooking. Keep in mind that food stores might be closed
on Sundays (normally the arrival day).
Cleaning and change of bed-linens
Cleaning and change of bed sheets will be done every
two weeks. Students are responsible for keeping clean
their bedrooms and common spaces (particularly
bathroom and kitchen), including daily garbage
clearance, throughout their stay in the apartment.
Every week some students leave and new ones arrive.
Bathrooms, kitchen and common spaces must be kept
tidy also during the weekends (Saturday and Sunday)
so that newcomers can find it in the best conditions! At
their departure, students must leave their rooms clean
and in good order, empty the fridge and remove from
the flat all the empty bottles and other items gathered
during their stay.
Garbage
Garbage must be emptied daily especially during the
summer. In Italy garbage is collected in separate
containers, i.e.:
● Containers for glass, plastic, tins
● Containers for paper
● Containers for regular garbage
● Containers for organic garbage
Please do not store up garbage in your flat, on the
terrace or on the stairway.
Services not included
The use of TV, telephone, air conditioning, electric fans
and other house-appliances is not included in the rent.
Unauthorized parties
Parties, especially with people not living in the
apartment, are strongly forbidden for insurance and
safety reasons, as well as for the tranquillity of the
neighbours. The deposit may be retained and students
may be moved to other apartments if the rules are
violated.
Heating
In Italy a special by-law regulates the starting date of
heating, normally the beginning of November. Heating
must not exceed 21° Celsius (70° Fahrenheit) and
should not be on for longer than 10 hours a day. Please
do not touch knobs or handles of the heater to raise or
lower the temperature; doing this may cause failure of
the system. Please call the landlord or the person in
charge of the apartment for assistance.
PARTICULAR RULES APPLICABLE TO LODGING IN
FAMILIES
Breakfast and dinner
Breakfast includes: coffee or tea with milk, fruit juice,
bread, butter and jam, biscuits and/or toasted bread.
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If half board is booked, dinner will be Italian-style and
will include: first course (pasta, rice or soup), second
course (meat, cheese or fish and vegetables), fruit or
desert, water and coffee.
Special diets and allergies have to be notified in
advance.
Students will be allowed to keep their personal food and
beverages in the fridge but not to do any cooking in the
house.
Common spaces
Students may use the common spaces in the
apartment: living room, balcony, TV room, ecc.
House appliances
The use of the telephone is allowed only to receive
incoming calls, but alternate arrangements may be
made between the landlord and the student. The same
applies to the washing machine. Hand washing of
clothes and bath towels as well as the use of hairdryer
and ironing board is always permitted with no extra
charge. 1 wash per week with the washing machine is
included in the rent. Further washes are charged extra.
If the student requests his clothes to be washed and
ironed and put on his bed every week, as for a laundry
service, a reasonable extra fee, agreed on by both
student and landlord is applied per week.
Cleaning
The landlord will regularly clean up the student’s room
and common spaces. The student should be informed in
advance and give consent for his/her bedroom.
Absence
Students wishing not to come home for dinner, night or
weekend are requested to inform the landlord.
Minors
Underage students must obey the guest family rules,
especially the night return home deadline (curfew time)
A minors consent form must be filled in and sent back
by the parents to the school before the students arrival
in Milan.