Professional Documents
Culture Documents
A Project
Presented to the
In partial Fulfillment
By:
Trese D. Mallari
ACKNOWLEDGEMENT
The researchers would like to thank those who contributed in completing this research
project.
We want to give thanks to our almighty God for giving us the courage and knowledge to
complete this research study as it would not be possible without his blessings.
We would also like to thank our researcher adviser, Ms. Deborah Galang for her
To the library staff of Holy Cross College especially Ms. Princess Ann Balajadia, who
answered our questions, participated in our survey and giving suggestions for the module. The
We want to dedicate our work to the people who believed in our team of researchers, our
dear parents and family, who supported us emotionally, morally, and financially throughout this
research study.
The food industry has undergone a significant transformation in recent years with the
advent of technology. Food ordering systems have become increasingly popular due to their
convenience and efficiency. In this research, we aim to develop a food ordering system that will
enhance restaurant efficiency and customer experience. The proposed system will be a web-
based application that allows customers to browse restaurant menus, place orders, and pay
online. The system will also incorporate features such as order tracking, real-time notifications,
and customer feedback to provide a seamless experience for both customers and restaurant
owners. To develop the food ordering system, we will employ a user-centered design approach.
This will involve gathering user requirements through surveys, focus groups, and interviews with
restaurant owners and customers. The gathered data will be analyzed to identify common
patterns and pain points that can be addressed in the development of the system. The system's
efficiency and effectiveness will be evaluated through usability testing, which will involve
recruiting participants to test the system and provide feedback. The evaluation will assess the
system's ability to meet its objectives, user satisfaction, and ease of use. The developed food
ordering system will have significant benefits for both customers and restaurant owners.
Customers will enjoy a more convenient and personalized experience, while restaurant owners
will benefit from increased efficiency, reduced order processing time, and improved customer
satisfaction. The system can also help reduce errors and provide valuable data insights for
restaurant owners to make informed decisions. In conclusion, the proposed food ordering system
is an innovative solution that has the potential to transform the restaurant industry by enhancing
Chapter I
Introduction
Project Rationale……..………………………………………………………...6
Project Description
General Objectives…....………………………………………………...7
Specific Objectives…..…………………………………..………….......7
Definition of Terms…..………………………………………………....10
Chapter II
Conceptual Framework…..……………………………..……………………………...12
Research Instruments…..……………………………………………………….……...14
Research Methods…..………………………………………………………………......15
HIPO Chart…..………………………………………………………………….……...18
Appendix…..…………………………………………………………..………………………...20
Introduction
Thesis introduction about online ordering system with the growth of technology, the way
organization’s function has changed substantially. Customers no longer need to go to the store to
purchase things. Customers can now shop for their selected products online. One of the most
effective and easy ways for clients to purchase things from a business is through an online
ordering system. Customers can browse a company's products and services, place orders, and pay
for them all from the convenience of their own home. This article examines the advantages and
benefits of an online ordering system, as well as how it may assist businesses in today's digital
environment.
The current state of technology for food ordering systems is advanced and rapidly evolving.
Online food ordering and delivery have become increasingly popular, and technology has played
a significant role in enabling this growth. Here are some of the key technologies and trends in the
They provide customers with an easy and convenient way to order food from their mobile
devices. Many food ordering systems now offer mobile apps that allow customers to
2. Artificial Intelligence (AI): AI technologies are being used to enhance the food ordering
experience for customers. For instance, chatbots can be used to provide instant support
and help customers with their orders. AI can also be used to provide personalized
3. Cloud computing: Cloud computing has made it possible to store large amounts of data
and process them quickly. This has enabled food ordering systems to handle a high
volume of orders efficiently. Cloud-based systems also provide the flexibility to scale up
4. Integration with other technologies: Food ordering systems are now integrated with other
tracking systems. This integration enables restaurants to manage their operations more
efficiently, reducing the risk of errors and improving the overall customer experience.
5. Contactless ordering and payment: With the COVID-19 pandemic, contactless ordering
and payment have become essential for food ordering systems. Technology such as QR
codes, digital wallets, and contactless card payments have become more prevalent to
of mobile applications, AI, cloud computing, integration with other technologies, and contactless
ordering and payment. These technologies have enabled food ordering systems to offer a more
efficient, convenient, and personalized experience for customers while streamlining restaurant
operations.
Project Rationale
The rationale for researching a food ordering system is driven by the increasing demand for
online ordering and delivery services in the food industry. With the rise of digital technology,
consumers are looking for convenient and time-saving ways to order food from their favorite
restaurants. A food ordering system can provide various benefits to both customers and
restaurants. For customers, it offers a user-friendly platform to browse menus, place orders, and
make payments. It also provides a hassle-free and convenient experience, as they can order food
from the comfort of their homes or offices. For restaurants, an online food ordering system can
increase their visibility, reach new customers, and expand their business. It can also streamline
their operations by reducing the workload on their staff, minimizing errors in order-taking, and
enabling them to manage orders efficiently. Researching a food ordering system can help to
identify the features and functionalities that are essential to the success of such a system. The
research can also provide insights into the market demand, customer preferences, and industry
trends that can inform the development of a competitive and effective food ordering system.
Overall, the rationale for researching a food ordering system is to develop a solution that meets
the needs of customers and restaurants alike, while capitalizing on the opportunities presented by
the growing demand for online food ordering and delivery services.
This section provides the objective of the study, which is divided into two categories:
General Objective:
The general objectives of the study is to develop a reliable, convenient and accurate Ordering
System.
To improve the communication between the client and the server and minimize the time
of ordering.
One of the main objectives of a restaurant to ensure customer satisfaction. Manual listing of
orders by the waiters/waitresses may result to slow response in customer service. Hence, if the
restaurant uses the proposed system, manipulation of orders to the customers be so easy and
quick by just touching on the tablet and choosing the desired menu.
The system will also automatically calculate and displays the final bill so the bills will
ready to print without having any error because the information for that item is already inserted.
Specific Objectives:
- To have a login system with different roles and different function like user, moderator,
and admin;
- To have a catalogue or the list of books that can be seen and browse by user;
- To be able for moderators and admin to receive, accept, and decline user’s borrowing
request;
b. Web Server Platform for Apache and MySQL Database; Database Tool (XAMPP);
This study focused on the design and development of catalogue management system
Scope:
A food delivery and ordering system typically allows customers to place orders for food
and drinks from participating restaurants or food establishments through an online platform or
Limitations:
The system may only be available in certain locations or for select restaurants.
The system may not be able to accommodate all dietary restrictions or allergies.
Delivery times may vary depending on location, order volume, and traffic.
Some delivery and order system may have a minimum order amount to use their
service.
Some restaurants may not be able to offer delivery or pickup during certain hours
or days.
Payment method may be limited to certain credit or debit cards, or only accept
online payment.
Some system may require customers to have an account, or have limited customer
support.
The significance of this study to Holy Cross College is to provide an easy-to-use and
user-friendly system thus; searching and borrowing will be faster and less time consuming and
they have an option to not browse every single book in the library to find what they are looking
for.
will be no hassle for them incase they have something important that came up.
• Teachers – will be able to order there food while they are teaching so that after the class,
• Customer - they can easily order food especially when they have an unexpected visitor at
home.
Definition of Terms
1. Eligibility:
The User must undertake to adhere to the eligibility to enter into a contract in view of section 11
of The Indian Contract Act, 1872. The User shall agree to represent and warrant that the User is
at the age of 18 or above and is fully able and competent to understand and agree the terms,
Agreement.
2. Compliance of Law:
Both the User and the Food Delivery Platform must be in compliance with all laws and
regulations in the country in which they live while accessing and using the Service. The User
in a manner that does not violate legal rights or those of any third party/parties.
into contractual arrangements with Restaurants on a principal to principal basis for the purpose
of listing their food and beverages for online ordering by the Users on the FDP (“Restaurant
Partners”). Users can access the list of food and beverages of the Restaurant Partners listed on
FDP and place orders against the Restaurant Partners through Food Delivery Platform which the
CHAPTER II
Foodbites is an online food ordering and delivery system that offers convenience and a seamless
experience to its users. In this review of related literature and studies, we will explore some
This paper by Shubham Malhotra and Shaily Jain discusses the various online food
ordering systems, including their features and classifications. The study provides insights
Y in the United Arab Emirates - This study by Mohammad Abu-Alam and Alaa K.
Ashmawy explores the factors that influence the acceptance of online food ordering
use, and trust in the adoption of such services, which are some of the key features that
Foodbites offers.
3. Factors affecting the intention to use online food ordering and delivery services in China
- This research by Xiangling Liu and Junjie Wu examines the factors that affect the
intention to use online food ordering and delivery services in China. The study found that
intention to use such services. These factors are also relevant to Foodbites, which
4. The impact of mobile technology on business: The case of online food ordering systems -
This article by N. Abrahim and F. Najjar examines the impact of mobile technology on
online food ordering systems. The study highlights the role of mobile applications in
enabling convenience, speed, and efficiency in food ordering and delivery. Foodbites
In summary, the reviewed literature and studies show that online food ordering and delivery
systems such as Foodbites offer convenience, ease of use, and efficiency to users. The studies
in the adoption of such services. Foodbites offers features that address these factors, making it a
Conceptual Framework
The conceptual framework for Foodbites as a convenient online ordering and delivery system is
1. User experience: The user experience is at the center of Foodbites, with a focus on
interface that allows customers to browse menus, select items, customize their orders, and
mobile application that provides a seamless experience to users. The mobile application
allows customers to order food from anywhere, at any time, and provides real-time
updates on the status of their orders. The application also enables restaurants to manage
3. Integration with other systems: Foodbites is designed to integrate with other systems,
such as POS systems, inventory management systems, and delivery tracking systems.
4. Trust and security: Trust and security are essential elements of Foodbites, with measures
in place to protect user data and ensure the security of transactions. The system is
designed to provide a safe and secure environment for users to place their orders and
make payments.
support team that is available to assist customers with any issues or concerns. The system
In summary, the conceptual framework for Foodbites as a convenient online ordering and
delivery system is based on a user-centered approach that prioritizes convenience, ease of use,
and personalization. The system utilizes mobile technology, integrates with other systems, and
provides trust and security measures to offer a seamless and secure experience for users.
Additionally, customer service is a critical component of the system, with a dedicated support
CHAPTER III
Describe the research design and methodology, which will be a mixed-methods approach
consisting of user surveys, interviews, and usability testing. Discuss the criteria for selecting
participants, which will be a combination of current customers of the restaurant and potential
Research Instruments
For this study, the researchers created Google Forms questionnaires that asked
participants about their impressions of and experiences with the program. The research tool of
choice is a questionnaire or voice recording, which includes a series of questions to help collect
Questionnaire
Closed-ended questions were used in the questionnaires to give the researchers insight
into the respondents' opinions about the program. To assist with answering the questions, the
researchers either demonstrate a video simulation of the application or have the respondent test it
themselves. For ease of access, the aforementioned surveys are answered using Google forms.
Research Methods
Surveys: Surveys can be used to gather data about customers' preferences and
experiences with the food ordering system. This could include questions about the ease of
use of the system, satisfaction with the ordering process, and feedback on specific
features or functionalities.
administrators, can provide valuable insights into their perspectives on the system. These
interviews could explore topics such as the business objectives of the system, challenges
Observations: Observations of customers using the food ordering system can provide
insight into their behavior and preferences. This could include observing how long it
takes for customers to place an order, which features they use most frequently, and any
specific tasks using the food ordering system while researchers observe and collect data
on their interactions. This can help identify usability issues with the system and inform
design improvements.
Data analysis: Data analysis of system usage data, such as the number of orders placed
and order fulfillment times, can provide insights into the performance of the system and
Focus groups: Focus groups can be used to gather more in-depth feedback on specific
features or aspects of the food ordering system. This could include group discussions on
topics such as the ordering process, menu design, and payment options.
A/B testing: A/B testing involves comparing the performance of two different versions of
the system by randomly assigning users to one of the versions. This can be used to test
User Interface: The user interface of the food ordering system should be intuitive and
user-friendly. It should be easy for customers to browse the menu, add items to their cart,
and complete their order. The interface should also be visually appealing and provide
clear information about prices, delivery times, and any special offers.
Order Management: The system should provide a clear and efficient way for restaurant
staff to manage and fulfill orders. This could include an order management dashboard
that displays incoming orders, tracks order fulfillment progress, and provides alerts for
Payment Processing: The system should provide a secure and reliable payment
processing system that accepts a variety of payment methods. This could include credit
card payments, Gcash, or either Cash on Delivery. The payment process should be
Menu Management: The system should provide an easy way for restaurant owners to
manage their menu, including adding new items, modifying prices, and updating
descriptions. The menu should be easy to navigate and search, and should be optimized
Customer Support: The system should provide clear and accessible customer support
options, such as a chatbot, email support, or a phone line. This can help address any
issues or concerns that customers may have, and improve overall customer satisfaction.
and track delivery orders, including assigning delivery drivers, tracking delivery
System Integration: The food ordering system should be designed to integrate with other
and customer relationship management systems. This can help streamline operations and
Scalability: The system should be designed to be scalable, with the ability to handle
increasing volumes of orders and users. This could involve designing the system to run
Overall, the design of a food ordering system should prioritize usability, efficiency, and
reliability, while also providing a seamless and satisfying experience for both customers
2. The system verifies the customer's account information and ensures that the order details
are valid.
3. If the order is valid, the system sends the order information to the kitchen or restaurant
staff.
4. The kitchen staff prepares the order and updates the system to reflect that it is being
prepared.
5. When the order is ready, the kitchen staff updates the system to reflect that it is ready for
pickup or delivery.
6. If the customer has requested delivery, the delivery staff is notified and sent the necessary
order information.
7. The delivery staff delivers the order to the customer and updates the system to reflect that
8. The system sends a confirmation to the customer that the order has been completed.
The specific software and hardware requirements for an online ordering and delivery system can
vary depending on the specific needs and design of the system. However, here are some general
Point of Sale (POS) terminal if there is a need to integrate with a physical store
Software Requirements:
An operating system (OS) such as Linux or Windows for the web server and admin
dashboard
Payment gateway integration software like PayPal, Stripe or Square for secure online
payments
Email service provider for sending confirmation emails and other notifications
Additional requirements may include security measures such as firewalls and antivirus software
to protect against cyber-attacks and data breaches. It is important to consult with a software
developer or IT expert to ensure that all software and hardware requirements are met to create an
RESEARCHER’S PROFILE
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2021 – Present
Secondary (Senior) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2019 – 2021
Secondary (Junior) : HOLY CROSS COLLEGE
Sta Lucia, Sta Ana, Pampanga
2015 – 2019
Primary : STA ELEMENTARY SCHOOL
Sta lucia, Sta Ana Pampanga
2012 – 2015
SPECIAL SKILLS
- Computer literate
- Driving
PERSONAL INFORMATION
Date of Birth : December 09, 2002
Place of Birth : Sta Lucia Sta Ana Pampanga
Age : 20 years old
Gender : Male
Nationality : Filipino
Religion : Catholic
Height : 183 cm.
Weight : 80 kg
I hereby certify that all information mentioned above is correct and true with the best of
my knowledge
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2022 – Present
Secondary (Senior) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2019 – 2021
Secondary (Junior) : PASIG NATIONAL HIGHSCHOOL
Pasig, Candaba, Pampanga
2013 – 2019
Primary : PASIG ELEMENTARY SCHOOL
Pasig, Candaba, Pampanga
2009 – 2013
SPECIAL SKILLS
- Computer literate
-Tiktok
PERSONAL INFORMATION
Date of Birth : January 09, 2003
Place of Birth : Candaba, pampanga
Age : 20 years old
Gender : Female
Nationality : Filipino
Religion : Catholic
Height : 147 cm.
Weight : 46 kg
I hereby certify that all information mentioned above is correct and true with the best of
my knowledge
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2021 – Present
Secondary (Senior) : ARAYAT HOLY CHILD EDUCATIONAL FOUNDATION
INC
Poblacion, Arayat, Pampanga
2019 – 2021
Secondary (Junior) : ARAYAT HOLY CHILD EDUCATIONAL FOUNDATION
INC
SPECIAL SKILLS
- Computer literate
- Photo editing
PERSONAL INFORMATION
Date of Birth : March 16,2003
Place of Birth : Arayat, Pampanga
Age : 19 years old
Gender : Male
Nationality : Filipino
Religion : Catholic
Height : 167 cm.
Weight : 70 kg
I hereby certify that all information mentioned above is correct and true with the best of
my knowledge
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2021 – Present
Secondary (Senior) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2018 – 2021
Secondary (Junior) : ARAYAT INSTITUE
Poblacion, Arayat Pampanga
2014 – 2018
Primary : SAN AGUSTIN NORTE ARAYAT PAMPANGA
San Agustin Norte Arayat Pampanga
2008 – 2012
SPECIAL SKILLS
- Good in editing pictures and videos
- Computer Literate
PERSONAL INFORMATION
Date of Birth : September 23, 2002
Place of Birth : San Fernando, Pampanga
Age : 20 years old
Gender : Male
Nationality : Filipino
Religion : Catholic
Height : 180 cm.
Weight : 70 kg
I hereby certify that all information mentioned above is correct and true with the best of
my knowledge
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2021 – Present
Secondary (Senior) : ARAYAT HOLY CHILD EDUCATIONAL FOUNDATION
INC
Poblacion, Arayat, Pampanga
2019 – 2021
Secondary (Junior) : ARAYAT HOLY CHILD EDUCATIONAL FOUNDATION
INC
SPECIAL SKILLS
- Computer literate
- Good at photo editing
PERSONAL INFORMATION
Date of Birth : November 30, 2002
Place of Birth : San Fernando, Pampanga
Age : 20 years old
Gender : Male
Nationality : Filipino
Religion : Catholic
Height : 172 cm.
Weight : 48.7 kg
I hereby certify that all information mentioned above is correct and true with the best of my
knowledge
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2021 – Present
Secondary (Senior) : Saint Mary’s Angel College of Pampanga
Santo Domingo, Sta Ana, Pampanga
2019 – 2021
Secondary (Junior) : Saint Mary’s Angel College of Pampanga
Santo Domingo, Sta Ana, Pampanga
2013 – 2019
Primary : San Nicolas Elementary School
San Nicolas, Arayat, Pampanga
2009 – 2013
SPECIAL SKILLS
- Computer Programming
- Drawing
- Web Design
PERSONAL INFORMATION
Date of Birth : September 05, 2003
Place of Birth : Lacquios, Arayat, Pampanga
Age : 19 years old
Gender : Male
Nationality : Filipino
Religion : Catholic
Height : 180 cm.
Weight : 84.1 kg
I hereby certify that all information mentioned above is correct and true with the best of my
knowledge
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2020 – Present
Secondary (Senior) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2018 – 2020
Secondary (Junior) : SAN ISIDRO HIGH SCHOOL
San Isidro, Sta. Ana, Pampanga
2014 – 2018
Primary : SANTIAGO ELEMENTARY SCHOOL
Santiago, Sta. Ana, Pampanga
2011 – 2014
SPECIAL SKILLS
- Computer Literate
- Driving
- Photo Editing
PERSONAL INFORMATION
Date of Birth : June 8, 2003
Place of Birth : Arayat, Pampanga
Age : 19 years old
Gender : Male
Nationality : Filipino
Religion : Catholic
Height : 170 cm.
Weight : 65 kg
ACADEMIC BACKGROUND
Tertiary (College) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2020 – Present
Secondary (Senior) : HOLY CROSS COLLEGE
Sta. Lucia, Sta. Ana, Pampanga
2018 – 2020
Secondary (Junior) : ARAYAT INSTITUTE
Poblacion, Arayat, Pampanga
2014 – 2018
Primary : ANDERSON ELEMENTARY SCHOOL
Poblacion, Arayat, Pampanga
2011 – 2014
SPECIAL SKILLS
- Computer Literate
- MS Office (Word, Excel, Powerpoint)
PERSONAL INFORMATION
Date of Birth : October 1, 2001
Place of Birth : Lacquios, Arayat, Pampanga
Age : 20 years old
Gender : Male
Nationality : Filipino
Religion : Catholic
Height : 160 cm.
Weight : 48 kg
I hereby certify that all information mentioned above is correct and true with the best of
my knowledge