Professional Documents
Culture Documents
If you want to fully understand the thinking D. Suki - In Filipino, the word "suki" is a
behind these value systems, please read term that describes an avid consumer. This
and understand the concepts provided. supposed "market exchange partnership"
could evolve into a contract that could be a
Filipino values and their impact on business consistent buyer and seller.
a Utang na Loob, or duty to be grateful, Retailers know that happy customers are
refers to the idea of remembering good loyal customers. Therefore, customer
deeds others may have done for oneself, satisfaction is critical to the sustainability of
especially in times of great need. Some any business, large or small. When the
abuse this duty of gratitude by demanding customer buys again, the retailer makes
favors and goods that are unfair or beyond plans to nurture the customer relationship.
the means of the indebted. Business owners strive to meet and exceed
B. The virtue of honoring parents, elders, expectations by meeting customer
and ancestors is called piety. Filipinos are demands. Customer expectations of
formally trained in manners and respect. products and services. This increases your
This is also the result of religious influences chances of getting Sukis. Ethics can be
teaching people to respect elders and beneficial or detrimental to a business,
parents alike. Filipinos use the pronouns depending on many factors, but it affects
'po' and 'opo' to show respect for their how it is carried out, especially when
elders when talking to the elderly and businessmen face ethical dilemmas.
elderly. Depending on several factors, filial A. Bahala Na is loosely translated as “come no
piety can be beneficial or detrimental to matter what” and is known as the Filipino
equivalent of fatalism, which means to leave
your business
everything in the hands of fate. However, the
But it definitely affects how we do business,
word 'baharana' actually comes from 'batalana',
especially when entrepreneurs face ethical which means 'god'. Therefore, ``Bahalana''
dilemmas. literally means ``Leave things to God'', ``I have
done my part''.
Some people misuse the term 'bharana' to refer
to one's sense of hopelessness and acceptance
of one's fate. It can also be used to describe a
person's lack of knowledge or general inaction.
In contrast, the spirit of 'Bhaharana' gives one
the courage to face challenges and
unpredictability, just like any other business
activity.