01 Managers and You in The Workplace

26-Oct-22
Fifteenth Edition, Global Edition
Chapter 1
Managers and You in the

Workplace (Management thought)
Week Topics & Assignments Chapters
1 INTRODUCTION Overview
Managers & you in the workplace (Mngmt thought) Chapter 1
Making Decisions Chapter 2
2
Influence of External Envir. & Org Culture Chapter 3
3 Managing in a Global environment Chapter 4
Managing diversity Chapter 5
4 Managing Social Responsibility & Ethics Chapter 6
Managing change & disruptive innovation Chapter 7
5 Foundations of Planning Chapter 8
Managing Strategy Chapter 9
Midterm Exam Midterm
ESLSCA Egypt – Dr. Hesham Sadek 2
1
26-Oct-22
Who is a Manager
Someone who coordinates and oversees the work of

other people so that organizational goals can be
accomplished
Managers make a difference
▪ They effect productivity and loyalty

▪ They effect the quality of Employee/Supervisor relationship
People are ASSETS not COSTS
Copyright © 2021, 2018, 2016 Pearson Education, Inc. All Rights Reserved
4
2
26-Oct-22
When did Management start …
• The Egyptian pyramids and the Great Wall of China are proof that
projects of tremendous scope, employing tens of thousands of
people, were completed in ancient times.
Management Levels
3
26-Oct-22
Efficiency and Effectiveness
7
Efficiency and Effectiveness
Effective but not Efficient Effective and Efficient

Goal Achievement
▪ Goals Achieved ▪ Goals Achieved

High ▪ Resources wasted ▪ No wasted Resources
▪ High productivity
Neither Effective nor Efficient but not Effective

Efficient ▪ No wasted Resources
Low ▪ Goals not Achieved
▪ Goals not Achieved
▪ Resources wasted
Poor Good
Resource Utilization
4
26-Oct-22
Managers Functions
Managers Roles (Mintzberg’s)
10
5
26-Oct-22
Decision Managers do Planning & Organizing
Copyright © 2021 Pearson Education Ltd.

Decision Managers do Leading & Controlling

6
26-Oct-22
Essential Managerial Skills (Katz’s)
Management
Technical
Time
Skills needed at different managerial levels
14
7
26-Oct-22
Responsibilities of Team Leaders
Plan meetings and work schedules.

Clarify goals and tasks, and gather ideas for improvement.
Appraise performance and counsel team members.
Recommend pay raises and new assignments.
Recruit, train, and develop team members.
Encourage high performance and teamwork.
Inform team members about organizational goals and expectations.
Inform higher levels of work unit needs and accomplishments.
Coordinate with others teams and support the rest of the organization
Challenges facing managers today & into the future
▪ Technology
▪ Disruptive innovation (Disturbing)
▪ Social media
▪ Ethics
▪ Political uncertainty
▪ Customer
8
26-Oct-22
Focus on technology
• Managers must get employees on board with new technology
• Managers must oversee the challenges in using technologies
▪ Technology
▪ Social media
▪ Ethics
▪ Customer
Focus on disruptive innovation
• One of the most critical challenges facing managers today is

dealing with disruptive innovation
• Disruptive innovation involves new products, processes, or

services that change the rules of the game
▪ Technology
▪ Social media
▪ Ethics
▪ Customer
9
26-Oct-22
Focus on social media
• Users create online communities to share ideas, information,

personal messages, and other content
▪ Technology
▪ Social media
▪ Ethics
▪ Customer
Focus on ethics
• Organizational survival depends on building trust with

customers, clients, suppliers, employees, and other
stakeholders
• Pharmaceutical firms raising drug prices by 500% during

pandemics (Covid 19)
▪ Technology
▪ Social media
▪ Ethics
▪ Customer
10
26-Oct-22
Focus on political uncertainty
• In the past, major democratic nations like the US, Canada, and the
UK have been relatively stable politically
• In the last 10 years these countries have shifted to greater political

uncertainty
• The Ukranian war
▪ Technology
▪ Social media
▪ Ethics
▪ Customer
Focus on customer
• Without customers, most organizations would cease to exist
• Managing customer relationships is the responsibility of all

managers and employees
• Consistent, high-quality customer service is essential
▪ Technology
▪ Social media
▪ Ethics
▪ Customer
11
26-Oct-22
Where is Management needed
What is Total Quality Management TQM
• Continuous improvement and responsiveness to customer needs

and expectations
12
26-Oct-22
Characteristics of TQM
Characteristics of TQM
1. Intense focus on the customer.

2. Concern for continual improvement.
3. Process focused.
4. Improvement in the quality of everything the organization does.
5. Accurate measurement.
6. Empowerment of employees.
13
26-Oct-22
What is an Organization ?
Organizations provide goods or services to satisfy customer needs.
Organizations are OPEN Systems.
Organizations are Open Systems
Environment Environment
(Supplier) (Consumer)

28
14
26-Oct-22
My Best Manager . . . .
Think back to all the Managers you have worked for in your career.
Make a list of behaviors and characteristics that answer the following:

1. How would you describe your BEST Manager?
2. How would you describe your WORST Manager?
Case study No. 1
• Workplace Violence
15
26-Oct-22
Grading for Case Studies
1. Problem Definition (What is the Problem): 2 to 3 lines 15%
2. Justification of the Problem (What caused the problem): one or 15%

two paragraphs
3. List of Alternatives (List THREE Alternatives, without explanations):
Do not write titles, explain alternatives without evaluating them. 2 to 3 15%
lines for each alternative.
4. Evaluate Alternatives (Evaluate each alternative separately): This is
where the major work happens. Al least a half a page for this item 45%
(covering all three evaluations).
5. Recommendations (Choose one or two alternatives Maximum): Just 10%
select without giving explanations. Only ONE LINE.
100%
REFERENCES for Chapter 01
https://www.mindtools.com/pages/article/newLDR_74.htm
16
26-Oct-22
COPYRIGHT
Copyright 2012 © Dr Hesham Sadek. All rights reserved. Reproduction or translation of

this work beyond that named in Section 117 of the United States Copyright Act without the
express written permission of the copyright owner is unlawful. Requests for further
information should be addressed to Dr Hesham Sadek.
17

01 Managers and You in The Workplace

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

01 Managers and You in The Workplace

Uploaded by

Copyright:

Available Formats

26-Oct-22

Fifteenth Edition, Global Edition

Managers and You in the

Week Topics & Assignments Chapters

ESLSCA Egypt – Dr. Hesham Sadek 2

Someone who coordinates and oversees the work of

ESLSCA Egypt – Dr. Hesham Sadek 3

Managers make a difference

▪ They effect productivity and loyalty

People are ASSETS not COSTS

When did Management start …

ESLSCA Egypt – Dr. Hesham Sadek 5

ESLSCA Egypt – Dr. Hesham Sadek 6

Efficiency and Effectiveness

Efficiency and Effectiveness

Effective but not Efficient Effective and Efficient

▪ Goals Achieved ▪ Goals Achieved

Neither Effective nor Efficient but not Effective

ESLSCA Egypt – Dr. Hesham Sadek 9

Managers Roles (Mintzberg’s)

Decision Managers do Planning & Organizing

Copyright © 2021 Pearson Education Ltd.

Decision Managers do Leading & Controlling

Copyright © 2021 Pearson Education Ltd.

Essential Managerial Skills (Katz’s)

ESLSCA Egypt – Dr. Hesham Sadek 13

Skills needed at different managerial levels

Responsibilities of Team Leaders

Plan meetings and work schedules.

ESLSCA Egypt – Dr. Hesham Sadek 15

Challenges facing managers today & into the future

ESLSCA Egypt – Dr. Hesham Sadek 16

• Managers must get employees on board with new technology

• Managers must oversee the challenges in using technologies

ESLSCA Egypt – Dr. Hesham Sadek 17

Focus on disruptive innovation

• One of the most critical challenges facing managers today is

• Disruptive innovation involves new products, processes, or

ESLSCA Egypt – Dr. Hesham Sadek 18

Focus on social media

• Users create online communities to share ideas, information,

ESLSCA Egypt – Dr. Hesham Sadek 19

• Organizational survival depends on building trust with

• Pharmaceutical firms raising drug prices by 500% during

ESLSCA Egypt – Dr. Hesham Sadek 20

Focus on political uncertainty

• In the last 10 years these countries have shifted to greater political

• The Ukranian war

ESLSCA Egypt – Dr. Hesham Sadek 21

• Without customers, most organizations would cease to exist

• Managing customer relationships is the responsibility of all

• Consistent, high-quality customer service is essential

ESLSCA Egypt – Dr. Hesham Sadek 22

Where is Management needed

ESLSCA Egypt – Dr. Hesham Sadek 23

What is Total Quality Management TQM

• Continuous improvement and responsiveness to customer needs

ESLSCA Egypt – Dr. Hesham Sadek 24

ESLSCA Egypt – Dr. Hesham Sadek 25

1. Intense focus on the customer.

ESLSCA Egypt – Dr. Hesham Sadek 26

Organizations provide goods or services to satisfy customer needs.

Organizations are OPEN Systems.