ROWELLA MAE DR.

VILLENA

BSA2-MAIN 1

BAM 199: Short Quiz No.1_P2

Upon watching the uploaded material under the COACH Section. Is drafting a
physical layout for a services facility still essential, given the increasing
customer service technology trends?

-Yes, it is still essential even if the increasing customer service

technology trends because as a customer and employee in my point of view, I
usually look at how the service facility is, it is an important component of a
business's overall operations, both in terms of maximizing the effectiveness of
the production process and meeting the needs of employees and customers.
The basic objective of layout is to ensure a smooth flow of work, material, and
information through a system that was discussed in our class. In the video,
shows how the products or service change for development to satisfy the
needs of the customers. It shows how to solve the problem of the user to
provide the functionality of the solution.