REF: UGROCOL SOLUTIONS PRIVATE LIMITED

Dated: 02nd September 2021

Offer Letter

Dear Mr. Gaurav Kumar Singh,

With reference to your job application and subsequent interviews with us, we
are pleased to offer you the position of T e a m L e a d at Ugrocol Solutions
Private Limited (the “Company”) registered Office: RBD Icon, 1st Floor,
Doddanekundi, Mahadevapura, Bengaluru, Karnataka 560037, India on
following terms and conditions:
1. Date of Joining
Your date of appointment is effective from 06th September 2021
2. Emoluments
Your compensation package on a Cost to Company (CTC) basis shall be
INR 5,69,160/- per annum.
3. Salary Review

Your salary may be reviewed on an annual basis. The salary may be

reviewed on the basis of performance and results during the period
4. Working hours/rotation

You are expected to deliver 40 hours of work per week, excluding all long
breaks that take more than 10 minutes like meal breaks. At this moment it's
not needed to establish a fixed timetable for this role, so you can start
anytime from 10 am till 12 pm from Monday till Friday and end after 8 hours
working time (excluding breaks).
As the company needs to operate at least on 18 hours a day and 7 days a
week basis, from time to time you will be required to adapt your timetable to
other employees shifts or candidate's availability. That means you will not have
fix timetable. Also, on some occasions

Ugrocol Solutions Pvt. Ltd. Unit No 3 and 4, First Floor, RBD Icon, Marathahalli Outer Ring
Road Doddanekundi, Bengaluru, Karnataka 560037.
www.ugrocol.com
 you may be required to work on some public holidays or weekends, as many
of the employees work these days.
The Company reserves the right to require you to work different hours if the
needs of the business dictate, whether temporarily or permanently. This may
involve moving to a different timetable pattern.
5. Leave

You shall be entitled to the following leaves from the time of joining :
a) Annual Leaves : You shall be eligible for 20 days of annual leaves accrued
at the beginning of every month after the successful completion of your
probation period.
b) Medical Leaves : In addition to the annual leaves you shall be eligible
for 7 days of medical leaves in a year.
c) Public and Festival Holidays : You shall be entitled to mandatory 5 national
holidays and 5 festival holidays. The list of these public and festival holidays
is attached herewith as Annexure-II.

Further, the management may request you to work on certain festivals

depending upon different factors. You shall be eligible for twice the
normal salary for the days worked.

6. Probationary Period

Your probation period shall be 6 months effective from the date of joining.
This period may be extended for a further period of Three (3) months at the
discretion of the Management. The extension might take place as many
times as needed.
Upon completion of the probation period and evaluation of your
performance by the Company, you will receive a written confirmation
letter

Ugrocol Solutions Pvt. Ltd. Unit No 3 and 4, First Floor, RBD Icon, Marathahalli Outer Ring
Road Doddanekundi, Bengaluru, Karnataka 560037.
www.ugrocol.com
7. Duties

A brief note on your duties and responsibilities are enumerated in Annexure-1

attached herewith. However, these are subject to any changes that may be
made by the Company from time to time and communicated to you.
8. Responsibilities
In view of your office you must effectively perform to ensure results and you
will be expected to work extra hours to achieve this whenever your job so
requires.
9. Exclusiveness

You will be in the exclusive employment of the Company and will not engage
yourself alone or in company with any other person in any work or business
conflicting with the interest of the Company.
10. Notice Period

Either party may terminate the employment by giving a minimum of 1

months of notice to the other party. The Company may, at its discretion,
with or without conditions, agree to waive off this requirement either wholly
or partly.
However, during the probation period, either party may terminate the
employment without giving any notice in advance to the other party and
to terminate Employment contract in 1 day to 2 weeks.
11. Background and Reference Checks
Employment with the Company is conditioned upon your consent to, and
results satisfactory to the Company of, reference and background checks. If
you begin employment prior to the completion of any background checks,
you understand that continued employment is conditioned upon the
completion and satisfactory results of such checks.
You also agree that if you are requested by the Company or the Company’s
background check service provider to provide additional information for the
background check, you must provide such information no later than 30 days
following the request.

Ugrocol Solutions Pvt. Ltd. Unit No 3 and 4, First Floor, RBD Icon, Marathahalli Outer Ring
Road Doddanekundi, Bengaluru, Karnataka 560037.
www.ugrocol.com
12. On Separation
On acceptance of the separation notice, you will immediately give up to the
Company before you are relieved all correspondence, specifications,
formulae, books, media, documents, cost data, market data, literature,
drawings, and effects and will not make or retain any copies of these items.
13. Service Condition

At all time, you shall be governed by such service conditions of the Company
as may be in force from time to time. You will be required to sign and abide
by the employment agreement and Company’s policy.
"Your employment agreement along with salary structure will be issued to you
upon your

Sincerely,
For & on behalf of Ugrocol Solutions Private Limited

Yogeshwar Rao
HR Generalist

Ugrocol Solutions Pvt. Ltd. Unit No 3 and 4, First Floor, RBD Icon, Marathahalli Outer Ring
Road Doddanekundi, Bengaluru, Karnataka 560037.
www.ugrocol.com
 reporting on ………………………………….. (Date of joining)"

Further, please carry photocopies of following documents / certificates at the

time of joining.
a. Academic and Professional Qualification.
b. Experience certificates as shown in your resume.
c. Relieving letter from last Company.
d. Last drawn salary slip (if applicable)
e. 2 Passport size color photographs.
f. Proof of Residence, Proof of identity, Copy of Passport, Copy of PAN Card.
g. Any other declaration you have made in your resume, like award/reward.
h. Cancelled Cheque / Copy of Passbook.
i. This offer letter is issued based on the presumption that the particulars
furnished by you in your resume are correct. Kindly send the acceptance of
this offer letter duly signed maximum within two days of receiving the letter.

Offer Acceptance

I, ………………………………….., accept this offer of appointment made by the

Company on the terms and conditions mentioned in the above letter.

In addition to the above, I understand and agree that, as a condition of

employment, I must sign and provide to the Company on or before your first
day of work a confirmation that I have read and understood all policies of
the Company.
Signature

------------------------------------------

Date :
Place :

Ugrocol Solutions Pvt. Ltd. Unit No 3 and 4, First Floor, RBD Icon, Marathahalli Outer Ring
Road Doddanekundi, Bengaluru, Karnataka 560037.
www.ugrocol.com
 ANNEXURE – 1

Roles & Responsibilities

Your duties/roles and responsibilities at the Company shall include :

• Addressing client requests in written and oral form (chats, emails, calls)
• Educating customers in our services and promotions
• Assisting customers with their transactions and accounts related inquiries
• Assuring that clients' curiosity is sated
• Sharing important news/updates with the next shift and keeping track of
the pending tickets
• Reporting bugs to developers and advocating clients needs and desires
• Compliance with service quality standards
• Interaction with other departments to improve work processes
• Effective cooperation with customer service teams in the international
offices of the company
• Broadcast customers feedback on product and processes to relevant
departments
• Maintaining a positive working environment in our multicultural team
• Providing feedback to the team leader and other colleagues

The duties/roles and responsibilities stated here shall at no point in time be

considered as absolute and complete. These may be changed by the
Management from time to time and communicated either orally or in written.

Ugrocol Solutions Pvt. Ltd. Unit No 3 and 4, First Floor, RBD Icon, Marathahalli Outer Ring
Road Doddanekundi, Bengaluru, Karnataka 560037.
www.ugrocol.com
 ANNEXURE – 2

Holiday List – 2021

Mandatory Holidays

Date Day Relevance

26th January Tuesday Republlic Day

01st May Saturday May Day

15th August Sunday Independence Day

02nd October Saturday Gandi Jayanthi

01st November Monday Kranataka Formation Day

Festival Holidays

13th April Tuesday Ugadi

15th October Friday Dussehra

04th November Thursday Diwali

24th December Friday Christmas Day

Ugrocol Solutions Pvt. Ltd. Unit No 3 and 4, First Floor, RBD Icon, Marathahalli Outer Ring
Road Doddanekundi, Bengaluru, Karnataka 560037.
www.ugrocol.com