The product

The firm’s main product is a service that is a consultancy in nature. This is due to the fact
that it deals with the provision of management information services for different clients.
With an experience of 12 years in the industry, Infosys Solutions has managed to offer
such services as integration, independent consultancy support, as well as the development
of systems to industrial and individual clients, and also government organisations not just
within the United Kingdom but also in the wider overseas market.

For instance, one of the firm’s major clients is the city council within the UK. This is due
to the fact that the firm has designed a system that enables the city councils, customers to
pay their bills online. This has led to an increment in the council’s effectiveness in terms of
service delivery.

The same services are also available to the individual customers and also other
commercials organisations that now form a part of the rising number of Infosys Solutions
client base.

The market

Infosys Solutions has government organisations, commercial firms and individual

entrepreneurs within the UK as part of its target market. With regard to these clients,
Infosys Solution designs and implements information systems that are relevant in their
operation. As a part of ensuring customer satisfaction, the firm also offers comprehensive
advice to these firms. This enables them to manage and maintain the system in a more cost
effective manner.

Vision
To be the leading information management systems solutions provider of choice by 2012.
Mission
To assist clients with sound information management solutions.

Values
1. Customer focus: an intense and profound customer focus is the driving seat of the
success of our organisation.
2. Excellence: at Infosys, we endeavour to attain excellence in all that we accomplish,
in addition to promoting an ideal environment for innovation and continuous
innovation.
3. Integrity: we endeavour to establish relationships that are long-term, on the basis of
reliability, professionalism and trust.
4. Teamwork: we believe in working together as a team through the cultivation of
cooperation and mutual respect, and at the same time also combining our resources
and talents to attain the best results.

Role of the researcher in the organisation

The primary function of this writer within the organisation is to provide technical support
to both the networks and users of the information systems. With the growth and expansion
of the organisation (Infosys), the client base is also rapidly increasing.

Therefore, there is a need to align the information system so as to accommodate this

expansion. Therefore, this researcher provides technical assistance to network support and
development within the company’s research and development department. As such, this
writer has had to spend additional time offering assistance and support to users, in addition
to networks that have been lately implemented. The maintenance of an information
backup system against potential losses is yet another role that this writer performs for the
company.