MEMORANDUM

TO: Employees

FROM: Chief Design Consultant

REFERANCE: JA/1234/03

DATE: November 15, 2022

SUBJECT: Handling Clients Requests

It has come to our attention that requests from clients are not being handled as efficiently as
they should. Remember that we depend on our clients’ business and they must be able to
contact our consultant at all times and if not, leave a message so that they can be contacted.

The following procedures should be followed in order to ensure that all requests are handled
expeditiously.
1. Find out the reason for the call – personal or business.

2. If a Design Consultant is not available to make a call, transfer all inquiries to Jean Friday
or Gloria Singh, our new Customer Services Representative.

3. The CSR must obtain as much as possible and make an appointment for the caller to see a
Design Consultant.
 GOODLIFE ASSURANCE CO LTD
P. O. BOX 943
BRIDFETOWN, BARBADOS

Service Response Request

GOODLIFE wants to provide you with the best service possible – service that meets or
exceeds your expectations.

You can help us do this by reading and completing this form and placing a tick in the box for
all areas that may apply to you.

* I would like an agent to visit me.

* I would like to review my policy.

* I need clarifications of my policy/benefits.

* I have an unresolved problem/complaint.

___________________________________________________________________________

Complete the following if there has been any recent change in the information provided to us:

MAILING ADDRESS ________________________________________________________

___________________________________________________________________________

BUSINESS ADDRESS _______________________________________________________

___________________________________________________________________________

OCCUPATION _________________________ TELEPHONE NO. ____________________

Dustan School of Hospitality and Tourism
Management

109 Zenia Way, Bridgetown, St. Kitts and Nevis

Telephone: (413) 930-6304 E-mail: dustanschool@gmail.com
___________________________________________________________________________

PA/tb

15th November, 2022

Mrs. Anna-Sue Jamieson

Social Worker
Ministry of Youth and Education
St. Kitts and Nevis

Dear Mrs. Jamieson

We hereby take this opportunity to invite you to our school to share your expertise and
knowledge and provide guidance to the members of our Graduating Class of 2018 who are
looking forward and seeking a bright career ahead.

With your vast and in depth knowledge in the area, we ask that you deliver on the topic:
“Interviewing Techniques, Success for the Future.” This activity is scheduled for August 15,
2023 in the auditorium. Your presentation will provide them with a range of techniques and
a clear picture of how to succeed in the work environment.

We look forward to your favourite response and wish for your continued success.

Yours sincerely

Phillip Anderson
Career and Placement Officer
 Dustan School of Hospitality and Tourism Management
Work Experience Time Sheet

Name of Student: ____________________________________________________________

Name of Firm: __________________________________ Dept: ______________________
No. of Hours Completed: ______________________________________________________

(Minimum number of 4 hours must be completed to eligible for graduation)

TIME Trainee
DAYS Hours Worked Verified by
IN OUT Signature
Monday
Tuesday
Wednesday
Thursday
Friday
TOTAL

Evaluation of Students Performance: _____________________________________________

___________________________________________________________________________
___________________________________________________________________________

Signed: ____________________________________ Date: __________________________

Supervisor (Firm)

Signed: ____________________________________ Date: __________________________

Work Experience Co-Ordinator
PARADISE CHAIN OF HOTELS INC

Head Office Harold Line, San Church, Barbados

Telephone: 555-1168 Fax: 555-1177 E-mail: hotel@hoya.com
___________________________________________________________________________

WBS/tb

16 November 2022

Mr Stephen Farrell
Manager of Travelspan
4400 Golden Court
Arima

Dear Mr Farrell

We are pleased to send our latest brochure and schedule of hotel accommodations and rates
for summer.

As you have noticed, we continue to maintain low prices and high standards that you and
customers have come to expect from our company.

Please send us your expected schedule of cruise ships that will be docking in our region
during the coming season, so that we can offer you even better rates – a revised package
ROOM RATES*
SINGLE DOUBLE SUPER DELUXE SUITE
Hotel        
  US $ US $ US $ US $
Beacon Beach House 25.00 36.00 50.00 75.00
Penguin Hotel 30.00 55.00 75.00 100.00
Beacon Hotel 35.00 50.00 75.00 150.00
Coconut Cave Hotel 35.00 50.00 75.00 250.00
Sand Silver Hotel 35.00 60.00 75.00 150.00
Netherfun Guest House 40.00 65.00 80.00 140.00
Pegasus Hotel 75.00 85.00 95.00 175.00
  * - VAT not included

As you have noticed, it will be very difficult for any of our competitors to offer better rates,
while maintaining the high standard. Our chain of hotels offer a wide range of services
including tour packages, free child care services, pool and spa facilities and not to mention
our award winning golf course.
2
16 November 2022

Mr Stephen Farrell
Manager of Travelspan

We promise that all visitors will experience a once in a lifetime opportunity.

Yours truly

Winter Brown-Shoes
Marketing Manager