A STUDY ON INFLUENCING FACTORS TOWARDS THE USAGE OF PLASTIC

MONEY AMONG MILLENIAL IN CHENNAI CITY

Objectives of the study:

1. To Analyse the various factors that influence the increase in usage of plastic money
2. To study consumers’ reasons for preference of plastic money
3. To Study conveniences and difficulties to the consumers towards the usage of plastic
money
4. To Analyse and identify the best usage of plastic money.
5. To examine the satisfaction level of customers in the usage of plastic money.

QUESTIONNAIRE

SECTION A [Personal details]

1. Name - Mr/Miss/Mrs __________________

2. Age Group
Less than 25 [ ]
25-30 [ ]
31-35 [ ]
35-40 [ ]
40 years and above [ ]

3. Sex
Male [ ]
Female [ ]

4. Martial Status
Married [ ]
Unmarried [ ]
Other [ ]

5. Occupation
Student [ ]
Business [ ]
Salaried [ ]
Professional [ ]

6. Monthly Income
Upto Rs.30,000 [ ]
Rs.30,001toRs.50,000 [ ]
Rs.50,001toRs.70,000 [ ]
Rs.70,001toRs.90,000 [ ]
Rs.90,001toRs.1,00,000 [ ]
More than Rs. 1,00,000 [ ]

7. Educational Qualification
10th [ ]
10+2 [ ]
Graduate [ ]
Postgraduate [ ]
Doctorate [ ]
Any other [ ]

SECTION B [ PLASTIC CARDS]

1. Do you have idea about plastic money? Which of them are you aware of?
Debit card [ ]
Credit Card [ ]
Both [ ]

2. Do you own any plastic card?

Yes [ ]
No [ ]

3. Type of card you own?

ATM/Debit Card [ ]
Credit Card [ ]
Both [ ]

4. From where do you know about plastic cards?

Banker [ ]
Family & Friends [ ]
Advertisement [ ]
E-Mails [ ]
Other (specify) ___________

5. How long years have been using the cards?

___________

6. Who uses your cards?

Self [ ]
Spouse[ ]
Kid [ ]
Parent [ ]

7. How Frequently do you use plastic cards?

Daily [ ]
Weekly [ ]
Monthly [ ]
Rarely [ ]
Never [ ]

8. Which is more convenient to use?

Debit [ ]
Credit [ ]
Both [ ]
Cash [ ]

9. Which can be carried and kept easy?

Cash [ ]
plastic money [ ]

SECTION C [Debit card holders]

Details of your Debit card holding

1. Which debit card do you have? (Bank Name)___________

2. How many debit cards do you hold?

1 [ ] 2 [ ] 3 [ ] 4 & more [ ]

3. How long are you holding debit cards? __ Years

4. How often do you use debit cards?

Daily [ ]
Periodically [ ]
Rarely [ ]
Never - Only Cash [ ]

5. What is your debit card cash withdrawal limit per day? Rs. __________

6. What is your debit card limit you have availed? Rs. ________

7. Monthly average Expenses using debit card? Rs. _________

8. Specify the Goods/Services that you using with debit card (Tick the Column)

Goods/Services Very Often Periodically Rarely Very

Often Rarely
Groceries
Textile
Restaurant
Travel (Ticket
Reservation)
Bills
Petrol / Diesel
 Jewellery
Non-Consumer
durables
Others (Specify)

9. Please indicate your satisfaction level for the following features/ facilities with
usage of Debit cards.

S. Features/Facilities Very Satisfied Neutral Dissatisfied Very

No. Satisfied Dissatisfied
1. Shopping

2. Cheque Book
Request

3. Cash withdrawal
facility

4. Cost and Charges

5. Online payments
(Ticket booking etc.)
6. PIN (Personal
Identification
Number)/ Password
Change
7. Account details/
Mini Statement

10. Do you ever face any problem while using Debit cards ?
YES [ ]
NO [ ]

If Yes, Please specify

S. No Problems Very Often Can’t say Rarely Never
Often
1. Language
Problem
2. Card Damage
3. Card Lock
4. Machine
Breakdown
5. Theft or Loss of
card
6. Restriction on
withdrawal of
cash In ATM
 7. Unwanted Calls
from Banks
8. Remembering
Access code
(PIN)
9. Delay in bank
Response
10. Annual fess &
Other costs

11. Your perception towards Debit card (Tick appropriate columns).

S. No Statements Yes Somewhat No

1. Debit card is a convenient
mode of payment

2. Reduces the risk of

carrying
cash

3. It provides cash
Withdrawal
facility

SECTION D [Credit card Holders]

Details of your Credit card holding

1. Which Credit Card do you have? (Bank Name) _________

2. What is your Credit Card limit? Rs.__________

3. How many credit cards do you have?

1[ ] 2[ ] 3[ ] 4 & more [ ]

4. Do you shop online using Credit card?

Yes [ ]
No [ ]

5. What Type of Credit card do you own?

Visa [ ]
Master [ ]
American Express [ ]

6. How frequency will you use Credit card?

Often [ ]
Periodically [ ]
 Rarely [ ]

7. From which bank would you like to get credit card? (Bank name)
________________

8. Specify the Goods/Services that you are using with Credit card (Tick the Column)
Goods/Services Very Often Periodically Rarely Very
Often Rarely
Groceries
Online Shopping
Converting to EMI
Textile
Restaurant
Travel (Ticket
Reservation)
Bills
Petrol / Diesel
Jewellery
Non-Consumer
durables
Others (Specify)

9. Please indicate your satisfaction level for the following features/ facilities with
usage of Credit cards.

S. Features/Facilities Very Satisfied Neutral Dissatisfied Very

No. Satisfied Dissatisfied
1. Shopping

2. Bills statement
3. Cash withdrawal
facility
4. Interest Charged on
usage
5. Credit limit offered
6. EMI
7. Bill Payments
8. Rewards
9. Offers

10. Do you ever face any problem while using Credit cards ?
YES [ ]
NO [ ]

If yes, Please specify

 S. No Problems Very Often Can’t say Rarely Never
Often
1. Language
Problem
2. Card Damage
3. Cost & Charges
4. Procedures
5. Eligibility
6. Theft or Loss of
card
7. Restriction on
withdrawal of
cash In ATM
8. Unwanted Calls
from Banks
9. Irregular
Statements
10. Delay in bank
Response
11. High Interest
rates on late
payment

11. Did you contact your bank(s) about the problems /situation you described?
Yes [ ] No [ ]

If No, why did you not approach the bank to solve your problem
a) I was very busy [ ]
b) My previous efforts to approach the bank with grievances
proved to be failure [ ]
c) Customer helpline always busy [ ]
d) Other reason _______ (please specify)
12. Your perception towards Credit card (Tick appropriate columns).

S. No Statements Yes Somewhat No

1. Credit card is a convenient
mode of payment

2. Rewards

3. Easy instalments
(converting to EMI)