Managing

behaviour in
organisation

Nihar mahamood
200021046760
Assertive behaviour
-Interpersonal orientation
-Facilitating smooth relations
-Stroking
Assertiveness is the
process of expressing
feelings,asking for
legitimate changes, and
receiving honest
feedback.
● Assertive people are direct, honest and
expressive.
● They feel confident, gain self-respect and make
others feel valued.
● A poor alternative is aggressiveness, in which
people may humiliate others, and passive people
who elicit either pity or scorn from others and
seldom have much positive impact.
 5 stages of
assertiveness
 Describe the behaviour

Express your feelings

Empathize

Offer problem-solving alternatives

Indicate consequence
Interpersonal facilitation—
the capacity to focus on others personal
needs, sensitive and idiosyncrasies and then
work to keep conflict under control and
collaboration high among team members.
This requires awareness of which personality
traits would create synergy within a team.
Stroking

The definition of Stroking is

to express some warmth or
admiration for the person
you're in conflict with, as well
as people you're NOT in
conflict with!
 Types of strokes

● Positive strokes
● Negative strokes
● Mixed strokes
● Conditional strokes
● Unconditional strokes
Thank you!