Ob Quiz

11/18/22, 9:01 PM OB QUIZ
OB QUIZ
1) Your boss never gives you the benefit of the doubt. When you were late *
back from lunch, he assumed that you had simply taken too much time. He
never considered that the elevators were out and you had to walk up 10
flights of stairs. Your boss is guilty of _____.
Self-serving bias
Selective perception
Fundamental attribution error
Inconsistency
2) Mr. Sanjeev rated Mr. Rajiv high in his job evaluation because both belong *
to the same area and graduated from the same University. It is an example
of:
Central Tendency
Halo effect
Similar-to-me effect
Misperception
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11/18/22, 9:01 PM OB QUIZ
3) Mintzberg concluded that managers perform 10 different, highly *

interrelated roles. Which of the following is one of the broad categories into
which these roles could be grouped?
Intrapersonal
Institutional
Decisional
Affective
4) “I don’t like that company”- is ………components of attitude. *
Affective component
Cognitive component
Intentional component
None of these
5) “They are the worst firm I have ever dealt with” is ………components of *
attitude.
Affective component
Cognitive component
None of these
11/18/22, 9:01 PM OB QUIZ
6) Mrs. Amrita is an honest and straightforward person. She believes her *

employees are all similarly honest and straightforward, ignoring signs that
they may be manipulating her. What perceptual shortcut is Amrita most
likely using?
Contrast effect
Halo effect
Stereotyping
Projection
7) “I will never do business with them again” is ………components of attitude. *
Affective component
Cognitive component
None of these
8) Michael is a type of manager who is concerned primarily with *

accomplishing goals and objectives and concentrates on the task itself. His
behavioral style is called:
authoritarian
democratic
task oriented
people oriented
11/18/22, 9:01 PM OB QUIZ
9) Explain what is meant by "relationship behaviors" in leadership. *
Concerning oneself with goal setting and making work assignments.
Treating team members as equal and looking out for the well-being of others.
Communicating expectations, establishing work schedules, and sharing work.
The degree to which your communication style is indirect.
10) As a manager, one of Mr. Kuldeep duties is to present awards to *

outstanding employees within his department. Which Mintzberg managerial
role is Kuldeep acting in when he does this?
leadership role
liaison role
figurehead role
spokesperson role
11) An OB study would be least likely to be used to focus on which of the *

following problems?
an increase in absenteeism at a certain company
a fall in productivity in one shift of a manufacturing plant
a decrease in sales due to growing foreign competition
an increase in theft by employees at a retail store
11/18/22, 9:01 PM OB QUIZ
12) When Joe gets stressed he often drinks chamomile tea. This calms him *
since he associates chamomile tea drinking with happy visits with his
grandmother in his childhood. The calm feeling brought on by the tea is an
example of which of the following?
classical conditioning
operant conditioning
sensory learning
social learning
13) The corporate audit staff makes a series of randomly timed, *

unannounced visits to a company office. On each visit they check the
records to see that they are up to date and correct. These visits are an
example of which of the following?
positive reinforcement
variable-interval reinforcement schedule
continuous reinforcement schedule
fixed reinforcement schedule
11/18/22, 9:01 PM OB QUIZ
14) Jack is a student who cannot work at writing a paper for more than 30 *
minutes, yet he can spend many hours writing comments on blogs. What
accounts for the change in motivation in this case?
his ability
the situation
his personality
the congruence
15) Mr. Ayush derives a great sense of belongingness, acceptance and *

friendship from his relationships with his extended family. Which of
Maslow’s needs is Hans fulfilling through these relationships?
lower-order
self-actualization
esteem
social
16) The theory that asserts that motivation depends upon an employee’s *
goals, and the belief that productive behavior will get these goals
accomplished, is called .
Herzberg’s dual-factor theory
McClelland’s three needs theory
Vroom’s expectancy theory
Maslow’s hierarchy of needs
11/18/22, 9:01 PM OB QUIZ
17) You graduated from college two years ago and began working at *
Hampstead Electronics. You have received good performance evaluations
and a raise. You just found out that a recent college graduate with no
experience has been hired at a higher salary than you are now making.
Which of the following will you
probably use to evaluate this situation?
equity
expectancy
goal setting
reinforcement
18) Mr. Akhilesh is using a behaviorally anchored rating scale as a *

performance appraisal tool. She has already asked employees and
supervisors to describe critical incidents of effective and ineffective job
performance. What should Akhilesh do next?
create a final appraisal instrument
develop performance dimensions
rank employees from high to low
reallocate the incidents
11/18/22, 9:01 PM OB QUIZ
19) Mr. Prabal is a conscientious employee, but he is viewed by most of his *

co-workers as unfriendly. Jason's supervisor rates him low on the traits
"gets along well with others" and "quality of work." Which of the
following problems has most likely affected Prabal performance appraisal?
central tendency
leniency
stereotyping
halo effect
20) If a workforce of a cotton textile factory decide to form a union *

consisting of workers of different crafts, then the union will be called
Craft Union
Workers Union
Trade Union
Industrial Union
21) You and your partner have had a heated disagreement. Emotions are *
raw, and feelings have been hurt. You approach your partner after a brief
silence: "I'm sorry I attacked you like that. I got angry and said things I didn't
mean." This is an example of the collaborating tactic called
integration
confrontation
expanding the pie
smoothing
11/18/22, 9:01 PM OB QUIZ
22) You have continued conflict with your significant other, but you hide it *
from your friends. This speaks to which dichotomy
openness/closeness
inclusion/exclusion
revelation/concealment
connection/autonomy
23) Groups have relevance to community practice in all the following ways *
EXCEPT:
Interactions between one community and another involve group dynamics;

distribution of goods and services
How subgroups within a community interact with each other involve group
dynamics; tolerance vs. divisiveness
How a subgroup interacts with the community as a whole is a matter of group

dynamics; public good vs. minority rights
All of the above are reasons that groups have relevance to community practice.
24) Understanding group dynamics is important for management practice *

for all of the following reasons EXCEPT:
Organizations are themselves group entities
Groups facilitate the work of agencies and organizations
Dysfunctional organizational cultures reflect inappropriate group dynamics
All of the above are reasons for understanding group dynamics in management
practice
11/18/22, 9:01 PM OB QUIZ
25) Your team is involved in the annual planning, budgeting, and strategy *
setting meeting. During the critique period:
The entire team restrains their remarks; we avoid “rocking the boat”
Most of the team members restrain and filter their critical remarks
About half of the team is unrestrained and the other half restrained
Conflicts and differences are openly discussed as an aid to problem-solving
26) All the supervisors in your department meet annually to rank the *
employees for salary treatment and promotional potential. You feel the
discussion can best be described as:
Conducted in a supportive atmosphere where team members can openly

express their viewpoints and are listened to
The atmosphere and discussion is more supportive than not
About average in the level of supportiveness team members exhibit toward one
another
The willingness to express opinions, venture new or different ideas and listening
could be improved
27) Contract negotiations typically allow a team member to have what *

authority during the negotiations?
To bend the parties to the agreed to written contract
To bend the parties to work behind the back of the arbitrator
To force the parties to work off contract
To bend the rules for the negotiator
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11/18/22, 9:01 PM OB QUIZ
28) Some of the measures that a skilled negotiator may adopt to avoid a *
deadlock in the final stages of negotiations include:
Offer a comprehensive and convincing explanation of the reasons why the

concessions sought by the other party cannot be accepted.
Express willingness to review the matter or concessions or benefits sought by the

other party, in the future.
Both A&B
None
29) In which dimension of power and influence would a manager find the *
use of both position power and personal power most advantageous?
upward
lateral
downward
workflow
30) Stress management involves control and reduction of tension which *

occur in stressful conditions and it includes
Autogenic training
Being serious
Inadequate sleep
Stress of family
11/18/22, 9:01 PM OB QUIZ
31) Mr. Ratnam is not satisfied with how his employer, Johnson Electronics, *
distributes products to customers. He believes that the process is inefficient
and costs far too much. He has some ideas as to how the distributing cost
could be decreased. Ratnam would like to share his ideas with his superiors.
Which form of communication is best suited for such a situation?
Upward communication
Downward communication
External communication
Managerial communication
32) When Harry and David's holiday catalog includes an order form *
indicating which gift items you sent to four different family members or
friends last year and the year before that, the company is relying on what
strategy?
persuasive internal marketing
one-to-one relationship marketing
presentational rituals
dyadic linkage theory
11/18/22, 9:01 PM OB QUIZ
33) People in organizations typically rely on the communication network *

known as the grapevine primarily because
It is perceived by most people to be extremely accurate.
There is an absence of information shared through official channels of

organizational communication
It is a formal channel of communication
They want to take advantage of dyadic linkage theory
34) Mr. Shyam's one-day salary was deducted because of his uninformed *
leave, as he was already warned about this behavior. It is an example of
which method of shaping behaviors?
Reinforcement
Positive Reinforcement
Punishment
Negative Reinforcement
11/18/22, 9:01 PM OB QUIZ
35) Mr. Rajesh has a job that pays an excellent salary. He has a good *
relationship with his peers and his supervisors. He also likes the fact that the
company policy fits well with what he personally believes, and that he has
received considerable recognition for his achievements at the company.
Which of these factors is 'MOST likely' responsible for the fact that Rajesh
loves his job?
High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for his achievements
36) Mr. Pradeep has a low absenteeism rate. He takes responsibility for his *
health and has good health habits. He is likely to have a
Internal locus of control
External locus of control
Core locus of control
High emotional stability level
37) A threatened strike action by a labor union to force the management to *

accept their demands is an example of which of the following power?
Referent power
Legitimate power
Reward power
Coercive power
11/18/22, 9:01 PM OB QUIZ
38) Mr. Bhardwaj is late for work each day by day about ten minutes. How *
would attribution theory describe this behavior?
It shows consensus
It shows similarity
It shows reliability
It shows consistency
39) Which of the following represents the correct sequencing of historical *

developments of Organizational Behavior?
Industrial revolution —> Scientific management –> Human relations movement

–> OB
Industrial revolution —> Human relations movement —> Scientific management –>
OB
Scientific management —> Human relations movement –> Industrial revolution –>
OB
None of these.
40) The group formed by an organization to accomplish a narrow range of *

purposes with a specified time
Formal Group
Task Group
Interest Group
Functional Group
11/18/22, 9:01 PM OB QUIZ
41) Which of the following frameworks is used in the development of the *

overall model of OB?
The cognitive framework
The behaviouristic framework
The social learning framework
All of the above
42) Mr. Animesh is of the view that a good control system helps to minimize *
dishonest behavior on the part of the employees by keeping a close check
on their activities. Which importance of controlling function is expressed by
Mr. Animesh?
Accomplishment of organizational goal
Ensures order and discipline
Judging accuracy of standards
Facilitating coordination in action
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11/18/22, 9:01 PM OB QUIZ

Fundamental attribution error

3) Mintzberg concluded that managers perform 10 different, highly *

4) “I don’t like that company”- is ………components of attitude. *

6) Mrs. Amrita is an honest and straightforward person. She believes her *

7) “I will never do business with them again” is ………components of attitude. *

8) Michael is a type of manager who is concerned primarily with *

9) Explain what is meant by "relationship behaviors" in leadership. *

Concerning oneself with goal setting and making work assignments.

Communicating expectations, establishing work schedules, and sharing work.

The degree to which your communication style is indirect.

10) As a manager, one of Mr. Kuldeep duties is to present awards to *

11) An OB study would be least likely to be used to focus on which of the *

an increase in absenteeism at a certain company

a fall in productivity in one shift of a manufacturing plant

a decrease in sales due to growing foreign competition

an increase in theft by employees at a retail store

13) The corporate audit staff makes a series of randomly timed, *

variable-interval reinforcement schedule

continuous reinforcement schedule

fixed reinforcement schedule

15) Mr. Ayush derives a great sense of belongingness, acceptance and *

Herzberg’s dual-factor theory

McClelland’s three needs theory

Vroom’s expectancy theory

Maslow’s hierarchy of needs

18) Mr. Akhilesh is using a behaviorally anchored rating scale as a *

create a final appraisal instrument

develop performance dimensions

rank employees from high to low

reallocate the incidents

19) Mr. Prabal is a conscientious employee, but he is viewed by most of his *

20) If a workforce of a cotton textile factory decide to form a union *

expanding the pie

Interactions between one community and another involve group dynamics;

How a subgroup interacts with the community as a whole is a matter of group

24) Understanding group dynamics is important for management practice *

Organizations are themselves group entities

Groups facilitate the work of agencies and organizations

Dysfunctional organizational cultures reflect inappropriate group dynamics

Conflicts and differences are openly discussed as an aid to problem-solving

Conducted in a supportive atmosphere where team members can openly

The atmosphere and discussion is more supportive than not

27) Contract negotiations typically allow a team member to have what *

To bend the parties to the agreed to written contract

To bend the parties to work behind the back of the arbitrator

To force the parties to work off contract

To bend the rules for the negotiator

Offer a comprehensive and convincing explanation of the reasons why the

Express willingness to review the matter or concessions or benefits sought by the

30) Stress management involves control and reduction of tension which *

persuasive internal marketing

one-to-one relationship marketing

dyadic linkage theory

33) People in organizations typically rely on the communication network *

It is perceived by most people to be extremely accurate.

There is an absence of information shared through official channels of

It is a formal channel of communication

They want to take advantage of dyadic linkage theory

Good nature of peer relationships

Good nature of supervisor relationships

Recognition for his achievements