Job title: Station Manager

JOB SPECIFICATIONS
Educational Qualifications
 Master’s Degree from a recognized university. MBA/MPA will be given preference.
 Graduation from a recognized university
Skills / Special Requirements
 Computer literate
 Knowledge of other foreign / regional languages other than English / native language is an
advantage

Work Experience
 06 years customer services experience with minimum 04 years in Passenger Services
Division of an Airline of repute / PIA.
 08 years customer services experience with minimum 04 years in Passenger Services
Division of an Airline of repute / PIA.

JOB DESCRIPTION & RESPONSIBILITIES

 To ensure strict compliance to their department/division operational safety and security
functions and also ensuring operation are provided with necessary resources.
 Develops strong, self-supportive shifts, based on sound operating procedures, with built-in
flexibility to ensure optimum coordination of work under all anticipated airport conditions.
 Develops Shift Managers at airport to manage the passenger services shift staff efficiently
and effectively.
 Ensures that close operational liaison is maintained with Flight Operations Control,
Engineering and Maintenance, DGCA and all government agencies.
 Ensures that all the functions within shifts are given adequate guidance by their functional
advisors at head Office. Indicates areas where more training is required.
 Manages the personnel efficiently in terms of their selection, development, motivation and
discipline.
 JOB Relations
Report to:
GM PHS
Working with:
Work and collaborate with airport staff

Working conditions

• You'll often have to work a variety of shifts, including nights.

• You would also need to work on the weekends, holidays, and in the evenings.
• A uniform would be required.
• The workplace might be busy, stressful from time to time, and noisy

Standard of Performance

Attendance policy
Only 25 absents are allowed in a year if it exceeds more than 25 absents it will affect your
standard of performance.

Employees Feedback
Conduct surveys every year of employees after survey elaborate the result of the
survey. If the result is 85% it means your performance is overall good if it is below
85% it means you are not good enough.