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  • Tender Corrigendum CRM 8799a97ed4

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    Cheturwedi IAS
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    This document is a corrigendum to a request for proposal from UCO Bank for selection of a service provider to supply, implement, and maintain a CRM solution and digital onboarding of customers. It provides two clarifications: 1) It updates the technical requirements to specify a recovery time objective of 120 minutes and a recovery point objective of 90 minutes. 2) It clarifies that for proposals using the Oracle database, bidders should quote only the number of licenses needed and keep the price as nil, as the bank already has an agreement with Oracle. For other database options, bidders should quote both the number of licenses and price as per the original RFP terms.

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    This document is a corrigendum to a request for proposal from UCO Bank for selection of a service provider to supply, implement, and maintain a CRM solution and digital onboarding of customers. It provides two clarifications: 1) It updates the technical requirements to specify a recovery time objective of 120 minutes and a recovery point objective of 90 minutes. 2) It clarifies that for proposals using the Oracle database, bidders should quote only the number of licenses needed and keep the price as nil, as the bank already has an agreement with Oracle. For other database options, bidders should quote both the number of licenses and price as per the original RFP terms.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    12 views1 page

    Tender Corrigendum CRM 8799a97ed4

    Uploaded by

    Cheturwedi IAS
    This document is a corrigendum to a request for proposal from UCO Bank for selection of a service provider to supply, implement, and maintain a CRM solution and digital onboarding of customers. It provides two clarifications: 1) It updates the technical requirements to specify a recovery time objective of 120 minutes and a recovery point objective of 90 minutes. 2) It clarifies that for proposals using the Oracle database, bidders should quote only the number of licenses needed and keep the price as nil, as the bank already has an agreement with Oracle. For other database options, bidders should quote both the number of licenses and price as per the original RFP terms.

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    © All Rights Reserved
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    of 1

    UCO BANK

    Department of Information Technology

    Request for Proposal (RFP) for Selection of service provider for Supply, Implementation and
    Maintenance of CRM Solution including Digital on-boarding of customers (E-Tendering)
    RFP Ref. No: UCO/DIT/ 2171 /2022-23 dated 23/11/2022
    Corrigendum/Addendum

    RFP
    RFP Clause
    Page Original RFP Clause Corrigendum/Addendum
    No.
    No.
    Technical & The platform should support The platform should support Bank’s
    Functional Bank’s requirements of 120 requirements of 120 minutes
    150 Requiremen minutes Recovery Time Objective Recovery Time Objective (RTO) and
    t, point no- (RTO) and Zero Recovery Point 90 minutes Recovery Point Objective
    34 Objective (RPO). (RPO).
    Demonstration and Site Visit:
    Demonstration and Site Visit:
    Demonstration of the proposed
    Demonstration of the proposed
    solution/product with in-depth
    solution/product with in-depth
    understanding of the Bank’s
    understanding of the Bank’s project
    project technical and functional
    Technical technical and functional
    requirements as per the scope.
    Scoring requirements as per the scope.
    Site visit of the location/ office
    Criteria Site visit of the location/ office where
    152- where proposed solution is
    (Technical proposed solution is implemented by
    153 implemented by the bidder is to
    Evaluation the bidder/OEM is to be arranged by
    be arranged by the bidder in
    Matrix), the bidder in consultation with Bank.
    consultation with Bank. Necessary
    Point no-6 Necessary approval and
    approval and appointment for
    appointment for site visit is to fixed by
    site visit is to fixed by the bidder.
    the bidder. Site visit charges incurred
    Site visit charges incurred on
    on officials visiting the site will be
    officials visiting the site will be
    borne by Bank.
    borne by Bank.
    This is to inform participating bidders
    that Bank is already having EULA with
    Oracle for supply of Database
    licenses. In case bidder proposes
    “Oracle” as database, bidder have
    Annexure-13
    115- Regarding Database Licenses to quote only numbers of licenses to
    and
    120 Point 2.2 be consumed in Bill of Materials
    Annexure-14
    (Annexure-23) and price is to kept as
    “NIL” in Annexure-14.
    In all other cases, number of licenses
    and price to be quoted as per RFP
    terms.

    RFP Ref. No: UCO/DIT/ 2171 /2022-23 dated 23/11/2022


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