Albert Raj

9036524635 | albert.raj@outlook.com | in.linkedin.com/in/albert-raj/

Summary: 14 years experienced, High-performing, result-oriented Engineering Manager with experience in

Technical Leadership and a strong background in Enterprise Application Portfolio management and Payment
Modules.

Technical Skillset: C, C++, Java, TDL, ADDM, Informatica, OBIEE and Shell Scripting.

Nontechnical Skillsets:
Business Partnering Vendor Management Project Management
People Management Ideation and Process Optimization Leadership
Solution Localization CI/CD Implementation Asset Management

Engineering Manager: September 2017 to Present. Tally Solutions Pvt. Ltd.

• Business Partnering with the stakeholders and external entities on the Banking module.
• Analytical Decision Making in all the core activities of the project.
• Plan Releases on Banking Module.
• Perform Coding, Code Review, Testing and Release reviews of Banking Module in Tally Client Product.
• Manage the Development Funnel for the existing Banking Configuration tool to provide additional
capabilities in Bank Payments.

Manager: September 2015 to 2017. Cerner Healthcare Solutions Pvt. Ltd.

• Lead an Enterprise Application Portfolio responsible for over Fifteen Applications Design, Coding,
Testing/Support.
• Created a Business Unit with over Twelve teams on different technologies.
• Perform design changes and coding using Informatica ETL and OBIEE for multiple subject areas.
• Foster agile methodologies and DevOps, Reporting and analyze Defects, Testing Quality and Support
Operations TAT for technologies like Remedy.
• Leading multiple Applications Development, lead across Technical and Business discipline for various
product in liaison with Technology Architects, Solutions Designers, Developers and QA.
• Sphere head vendor engagement on multiple technology stack, identify and document Statement of
Work, Schedule and execute SOW by multiple vendors within the time and budget.
• Suggest and implement new process in development footprints, drive multiple automations initiative,
CI/CD and improve project deliverables, reduce client request TAT by prioritizing and effectively managing
resources.

Technical Project Manager: September 2013 to September 2015, Cerner Healthcare Solutions Pvt Ltd.
Distinguished in project management throughout the complete project lifecycle, including project
initiation/proposals, project planning, project development, business liaison and post implementation review for
multiple technologies like Informatica, OBIEE, IDM/IAM, BMC Patrol, PeopleSoft, ADDM, Symantec Workflow
Manager. Lead Quality Analyst Team and Support Operations Team.

Team Lead: March 2011 to September 2013, Cerner Healthcare Solutions Pvt. Ltd.
Responsible for managing and expanding Application Support teams with multi-variant enterprise applications,
used by varied end users. Aligned support operations as per ITIL standards. Implemented Incident Management,
Change Management, Asset Management, Problem Management and Service Request Management using BMC
Remedy. Expanded the team from 6 members to 15 members’ team. Successfully implement Business Continuity,
On Call support.

System Engineer: March 2010 to March 2011, Cerner Healthcare Solutions Pvt. Ltd.
Extensively worked on various technical support services for the internal mission critical applications, including
problem analysis, resolution, and reactive support. Served as SME for applications like Remedy (CMDB), SCCM,
xMatters, BlueCoat Reporter and BMC Patrol.
Software Test Engineer: April 2008 to March 2010, Cerner Healthcare Solutions Pvt. Ltd.
Responsible for the end-to-end test process from planning for multiple solutions in healthcare domain, thorough
test plan development, execution & result reporting. Also involved in the development and improvement of test
functions, putting forward suggestions and implementing plans accordingly.

Software Engineer: Jan 2007 to Aug 2007, NotionVessels Technologies Pvt. Ltd.
Responsible for requirement gathering and analysis, design, development of modules in eLearning Tool. Involved
in the defect and enhancements development. Performed Unit testing.

Projects:

Bank Integrations:
Objective: Develop/Integrate online and offline e-payments with major banks in India.
Solutions: Created new payments configuration online/offline integration as per the standards followed by bank
like HDFC, Kotak, Bank of Baroda etc.
Key Achievements: Developed the new payments features and configurations as per the formats of Payment as
per Banking Standards.

Enterprise Business Intelligence:

Objective: Drive ETL and Reporting developments and lead the support required for the data loads from various
heterogenous systems.
Solutions: Delivered new mapping and reporting as per the requirements.
Key Achievements: The end users are provided with multiple different data subject areas to develop and use data
reporting.

Cerner Alarm Manager (CAM):

Objective: Handle different types at different critical levels events with different Production and Non-Production
systems in the data centers.
Solutions: Developed Cerner Alarm Manager application to address the issues detected by monitoring agents in
the systems/applications in data centers.
Key Achievements: Assured critical issues in the systems/applications are addressed enabling Organizations to
achieve 99.99% Systems Up Time.

IT Data Management:
Objective: Discover all the different types of systems that are used in the data centers.
Solutions: Implemented BMC ADDM solution in the data center to build an inventory of Configuration Items and
applications in the Data Centers.
Key Achievements: Built an IT Asset Management Repository. Enabled data driven decision making process in the
organization.

Academic Qualifications:
2007 Master’s in computer applications from St, Aloysius College, Mangalore with Distinctions
2004 Bachelor’s in computer applications from St, Aloysius College, Mangalore with Distinctions

Certifications:
ITIL V3 Intermediate Service Design in 2017
ITIL V3 Intermediate Service Operations in 2017
ITIL V3 Intermediate Continuous Improvement in 2017
ITIL V3 Foundation Certification in 2011 EMC Proven Professional in SAN in 2007