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What is Motivation?
Motivation
The processes that account for an individual’s
intensity, direction, and persistence of effort toward
attaining a goal.
Key Elements
1. Intensity: how hard a person tries
2. Direction: toward beneficial goal
3. Persistence: how long a person tries
Direction
Intensity Persistence
Hierarchy of Needs Theory (Maslow)
Self-Actualization
Realizing one’s full potential.
Maslow’s Hierarchy of Needs
Lower-Order Needs Higher-Order Needs
Needs that are satisfied Needs that are satisfied
externally; physiological internally; social, esteem,
and safety needs. and self-actualization
Self needs.
Esteem
Social
Safety
Physiological
Assumptions of Maslow’s Hierarchy
Avoiding Responsibility
Self-Directed
Theory Y
Enjoying Work
Managers See Workers As…
Accepting Responsibility
Herzberg’s Two-Factor Theory
Bottom Line: Satisfaction and
Dissatisfaction are not Opposite Ends of the
Same Thing!
Hygiene
Factors: Separate constructs Motivators:
Key Elements
1. Goal specificity
2. Participative decision making
3. An explicit time period
4. Performance feedback
Cascading of Objectives
Linking MBO and Goal-Setting Theory
1. Lawful Mastery
2. Satisfactory Modeling
3. Verbal Persuasion
4. Arousal
Reinforcement Theory
Assumptions:
• Behavior is environmentally caused.
• Behavior can be modified (reinforced) by
providing (controlling) consequences.
• Reinforced behavior tends to be repeated.
Reinforcement Theory
• Positive reinforcement
• Negative reinforcement
• Punishment reinforcement
• Extinction reinforcement
Equity Theory
Equity Theory
Individuals compare their job inputs and outcomes
with those of others and then respond to eliminate
any inequities.
Referent Comparisons:
• Self-input
• Self-output
• Other-input
• Other-output
Equity Theory (cont’d)
Equity Theory (cont’d)
Interactional Justice
The degree to which one
is treated with dignity
and respect.
“Was I treated well?”
Justice and Equity Theory
Expectancy Theory
Bottom line
All three links between the boxes must be intact; otherwise
motivation will not occur. Thus,
• Individuals must feel that if they try, they can perform
And
• If they perform, they will be rewarded
And
• When they are rewarded, the reward will be something
they care about