WRITTEN WORK #7

Name: Yr. & Sec.

Subject: Date:

Identification. Write the correct answer or word/s on the space provided.

__________________ 1. Review own knowledge of information required to assist

customers.

__________________ 2. Record brief notes and basic information.

__________________ 3. Essential to perform, but not explicit in the performance

criteria.

__________________ 4. Listen and respond to diverse customer requests

__________________ 5. Interpret sometimes detailed information on predictable

customer requests.

Enumeration. Write down what is being asked.

Elements in providing customer information and assistance.
1.
2.
3.
Elements to monitor entry to venue.
1.
2.
Required knowledge to monitor entry to venue.
1.
2.
3.
4.
5.
Opportunities to update and maintain facility, product and service knowledge.
1.
2.
3.
4.
5.