Job title: Contract Analyst (QA Business Analyst)

Location: India, afternoon shift

Reports to QA Manager

Grade: 130

Responsibilities
 Timely provision of Training Records in support of Quality Assurance Hosted Customer Audits and Regulatory
Inspections (CARI).
 Work Tracking System (Service-Now (VIA) Monitoring and triage of support and service requests
 Provide basic system support with respect to the electronic Quality Assurance Systems. (Both Trackwise and
Smart Solve)
 Provide support to Quality Assurance staff on:
 Entry of CARI notification events into the electronic Quality Assurance System
 Entry of CARI Report findings into the electronic Quality Assurance System
 Entry of CARI CAPA responses into the electronic Quality Assurance System
 Maintain the QA filing systems for the above audits including electronic filing of documentation and
correspondence.
 Comply with the Company’s standard operating procedures and observe timelines.
 Provide support for all Quality Assurance staff as directed by Line Management.
 Investigate and Fix workflow issues within a system
 Perform user testing of systems following identified scripts
 Write and deliver educational / training material to user community
 Identify and write Frequently Asked Questions and self-help materials to enable users to self-resolve their
queries

Required Knowledge, Skills and Abilities

 Good problem-solving skills
 Effective organisation, communication, interpersonal and team orientation skills
 Effective Time Management and multi-tasking skills
 Extensive use of computer processing and databases
 Proficient with use of Word, Excel, PowerPoint applications
 Knowledge/experience with Sparta TrackWise/Smart Solve and Tibco Spotfire desired
 Ability to learn scientific, medical, and regulatory terminology to gain an understanding of Quality data.

Minimum Required Education and experience

 Preferred Bachelor's degree in a business environment, or related area; or equivalent combination of education,
training and experience.
 Basic knowledge of Microsoft office applications
 Typically requires a minimum of 2 years of experience.

Physical Requirements:
 Position requires a significant amount of writing and keyboarding involving repetitive motions with fingers and
sitting for prolonged periods of time.
 Position requires extensive use of telephone and face-to-face communications, which requires the accurate
perception of speech.
 Travel may be required and may include some international travel.
 Afternoon shift India timezone