(2023-01-22T18:36:28+01:00) [Marie-Louise PEREIRA] {ParticipantJoined}

(2023-01-22T18:36:29+01:00) [Marie-Louise PEREIRA] {Message} Hi, I don’t want

anymore to be on auto-renewal billing for beandcoach.com. Can you please tell me
that I won’t be billed till 2024?
(2023-01-22T18:36:30+01:00) [Chethan] {ParticipantJoined}
(2023-01-22T18:36:58+01:00) [Chethan] {Message} <p> Hi Marie. I&#39;m Chethan.
Welcome to Live chat. I&#39;m sorry to know that you wish to avoid renewal</p>

(2023-01-22T18:37:19+01:00) [Chethan] {Message} <p> Is there a specific reason why

you wished to stop using domain? </p>

(2023-01-22T18:37:22+01:00) [Marie-Louise PEREIRA] {Message} Yes I am not using the

domain
(2023-01-22T18:37:42+01:00) [Marie-Louise PEREIRA] {Message} Since 2022
(2023-01-22T18:38:18+01:00) [Chethan] {Message} <p>You can ensure to set domain in
Manual mode, so that it does not renew.</p>

(2023-01-22T18:39:10+01:00) [Marie-Louise PEREIRA] {Message} where can I set it

manually?
(2023-01-22T18:39:31+01:00) [Marie-Louise PEREIRA] {Message} i clicked on non-
automatic renewal
(2023-01-22T18:39:31+01:00) [Chethan] {Message} <p>It can be done in account.</p>

(2023-01-22T18:39:42+01:00) [Marie-Louise PEREIRA] {Message} i didn’t see “manual”

(2023-01-22T18:39:43+01:00) [Chethan] {Message} <p>Then its good as that will avoid
domain renewal.</p>

(2023-01-22T18:39:45+01:00) [Chethan] {Message} <p><a target='_blank'

href="https://www.domain.com/help/article/domain-registration-how-to-change-domain-
auto-renewal-settings">https://www.domain.com/help/article/domain-registration-how-
to-change-domain-auto-renewal-settings</a></p>

(2023-01-22T18:39:49+01:00) [Chethan] {Message} <p>Its the same.</p>

(2023-01-22T18:40:37+01:00) [Marie-Louise PEREIRA] {Message} but when I go to

“product” it says one active product till Feb 2024
(2023-01-22T18:41:31+01:00) [Chethan] {Message} <p>Products if any will list only
in account Billing page.</p>

(2023-01-22T18:42:55+01:00) [Marie-Louise PEREIRA] {Message} Only in the billing

page if they are active, right?
(2023-01-22T18:43:06+01:00) [Chethan] {Message} <p>Yes, thats right! .</p>

(2023-01-22T18:43:12+01:00) [Marie-Louise PEREIRA] {Message} can you see if I have

any active product?
(2023-01-22T18:43:20+01:00) [Marie-Louise PEREIRA] {Message} on your side?
(2023-01-22T18:43:24+01:00) [Chethan] {Message} <p>It will list under upcoming
renewals. </p>

(2023-01-22T18:43:39+01:00) [Chethan] {Message} <p> To help further on this query,

please answer the security question set in account: What is the name of your first
pet?</p>

(2023-01-22T18:43:58+01:00) [Marie-Louise PEREIRA] {Message} Voski

(2023-01-22T18:45:09+01:00) [Chethan] {Message} <p> Unfortunately, the security
answer which you have provided does not match with the answer set in the account.
</p>

(2023-01-22T18:45:30+01:00) [Marie-Louise PEREIRA] {Message} ?

(2023-01-22T18:45:53+01:00) [Marie-Louise PEREIRA] {Message} Vosgi
(2023-01-22T18:46:25+01:00) [Marie-Louise PEREIRA] {Message} ask me something
else.. it’s a typing thing here
(2023-01-22T18:46:38+01:00) [Chethan] {Message} <p>I see account has just that one
questio.</p>

(2023-01-22T18:46:47+01:00) [Chethan] {Message} <p>You can reset the answer for the
Security question or set a new one at: <a target='_blank'
href="https://www1.domain.com/controlpanel/foundation/account/access">https://
www1.domain.com/controlpanel/foundation/account/access</a> </p>

(2023-01-22T18:48:41+01:00) [Marie-Louise PEREIRA] {Message} I cannot access it

from my phone as I am talking with you
(2023-01-22T18:50:51+01:00) [Chethan] {Message} <p>We see the same data as its in
account,</p>

(2023-01-22T18:51:20+01:00) [Chethan] {Message} <p>If the upcoming payments Tab

does not display any products then account does not have any product.</p>

(2023-01-22T18:52:18+01:00) [Marie-Louise PEREIRA] {Message} Ok sounds good.

Thank you for your help.
(2023-01-22T18:52:39+01:00) [Chethan] {Message} <p> Thank you for chatting with us.
Take care. Stay Safe. </p>