1.

Identify the many variables that a hospital needs to consider in layout design.

Arnold Palmer Hospital created a plan for its new facility using different variables, layouts,
drawings, simulations and a massive planning process. The variables that Arnold Palmer
Hospital needs to consider for its layout design are as follows: Security is one of the
components that the hospital needs to consider as of how to protect their patients (especially
babies). while talking about patients as they are the first priority would need nursing anytime so
nursing efficiency it is important for the nurses for not to spend time traveling around the
facility. Also Meal and supply efficiencies is a factor to consider because the food have to be
delivered warm and on time. Need to have much space for family members and visitors to
come and stay with the patient. Privacy is a very important variable because this can give to the
patients the serenity and peace they need. Location, x-ray, laboratories, management, pharmacy
and much other factor like them must have a specific place in the layout and finally incorporate
areas for medical and non-medical personnel.

3. Figure 9.21 illustrates a sample linear hallway layout. During a period of randomobservation, Nurse
Thomas Smith’s day includes 6 trips from the nursing station to each of the 12 patient rooms (back
and forth), 20 trips to the medical supply room, 5 trips to thebreak room, and 12 trips to the linen
supply room. What is his total distance traveled inmiles?

The total distance traveled for a nurse (Thomas Smith) during the day. He makes 6
round trips to each of the 12 patient rooms, 20 to medical supply, 5 break room and 12
to linen supply, his total distance in feet will be :

6 trips x 2 (round trip) x 2 x(20+30+40+50+60+70) + 20 trips medical supply x 2 x 50

+ 5 trips break room x 2 x 40 + 12 trips linen room x 2 roundtrip x 30 distancefrom
nursing station

= 6480 + 2000 + 400 + 720 = 9600 (foot)

=> That is in equivalent to 1.8181= 1.82 miles travelled

5. The concept of servicescapes is discussed in this chapter. Describe why this is so important at
Arnold Palmer Hospital, and give examples of its use in layout design.

The question, ask about the importance of Servicescapes and give some examples of it.
Servicescapes is a term created by Professor Mary Jo Bitner and deals with ambient
conditions, spatial layout and signs / symbols / artifacts. In ambient conditions, suchsound,
temperature and lighting are more than critical for Palmer Hospital. Spatial Layout, the
circular nursing pods is the base of this new building and Signs / symbols / artifacts is crucial
for a hospital for children, for example, play areas, pictures, artwork done by children
indicate that the place is warm and safe for everybody. In conclusion, creating a layout
strategy is very important for any kind of industry. The significance of variables of a layout
design, the advantages and disadvantages that can create A new structure, and others
external and internal factors like Serviescapes can determinate the productivity and
efficiency of a new facility, in this case for Arnold Palmer Hospital. Create a new plan
strategy is complex for any operation manager, our mission as students is try tomaximize
profit and minimize cost and this case gave us a very good example of it.