Reference No.

: QMO-QM-T-F-0010

ACTION PLAN Version: ver 0.1

Department: Quality Management Office
This is a controlled document. Photocopying or printing of this document, without the controlled mark, shall make this document an uncontrolled copy.

Department OFFICE OF THE PRESIDENT Tracking Ref. OOP-2023-001

Focus Area Risk / Issue Impact Action Needed Owners Due Date Status

Accuracy of Inaccuracy of Create organized B2B, OPS, April 5, 2023 On going

MASTER LIST
PER SECTION
student profile the report tracking system REGISTRAR
BUSINESS Possible legal Affects future Coordinate with ACCOUNTING, April 5, 2023 On going
PERMIT, BIR FOR OPS
issues business accounting dept.
ALL BRANCHES
operations for legal
processing
SCHOOL No basis for Unmet Provide tally/list OPS, B2B, April 5, 2023 On going
MAPPING MARKETING
marketing plan target
LIST OF Poor tracking Unregulated list Consolidation MARKETING, April 5, 2023 On going
DICOUNTED REGISTRAR
STUDENTS
MARKETING AND Poor business Possible financial Opening of new MARKETING, April 5, 2023 On going
SALES OPS, B2B,
performance deficit branches,
STRATEGIES TO
HIT THE TARGET Social media OP
boosting,
Monitor paid ADS,
Continuous
service
evaluations

FACILITIES AND Poor service to Negative feedback Send proposal and OPS, OP, April 5, 2023 On going
VENUE ACCOUNTING
students, lecturers and possible Matrix for
and staffs financial loss venue and needed
facilities

Control Mark: Page 1 of 7

Effectivity Date: January 1, 2023
 Reference No.: QMO-QM-T-F-0010

ACTION PLAN Version: ver 0.1

Department: Quality Management Office
This is a controlled document. Photocopying or printing of this document, without the controlled mark, shall make this document an uncontrolled copy.

LECTURERS’ Low Dissatisfied Conduct OPS, B2B, HR April 5, 2023 On going

EVALUATION performance students transparent
quality surveys and
evaluations
PROFILING OF Poor record Credentials and Update and HR April 5, 2023 Completed
EMPLOYEES keeping and information follow up for
gathering insufficiency lacking
requirements
CSAT Poor customer Dissatisfied Conduct All department April 5, 2023 On going
service clients, continuous
satisfaction negative surveys and
publicity analysis
CLASS Poor students’ Conflict of class Create OPS April 5, 2023 Completed
SCHEDULING satisfaction schedules appropriate
FOR MEDTECH
AND NURSING class scheduling
MANPOWER Under staff Service Continuous OPS, MARKETING, April 5, 2023 On going
REQUEST B2B, HR,
insufficiency, internal and INTERNATIONAL,
pending tasks external hiring QMO
BRANCHES Discrepancy Possibility of Adapt and OPS April 5, 2023 On going
BEST COERCION emulate best
PRACTICES
practices
STATUS OF Insufficient Delayed work Set timeline for HR April 5, 2023 On going
MANPOWER workforce
REQUESTS output completion of
hiring process

Control Mark: Page 2 of 7

Effectivity Date: January 1, 2023
 Reference No.: QMO-QM-T-F-0010

ACTION PLAN Version: ver 0.1

Department: Quality Management Office
This is a controlled document. Photocopying or printing of this document, without the controlled mark, shall make this document an uncontrolled copy.

WELA Poor service Negative SMS BLAST ACCOUNTING, April 5, 2023 On going
PAYMENT
quality REGISTRAR
NOTIFICATION feedback
AND MANUAL
PAYMENT

Poor service Affects customers’ Coordinate with REGISTRAR April 5, 2023 On going
WELA ACCOUNT
satisfaction satisfaction if not WELA for process of
forgotten password
addressed retrieval
INTERNET SERVICE Poor and Disruption of Evaluate providers, QMO, OP, OPS April 5, 2023 On going
unreliable internet work processes provide written
connectivity agreement for
terms and
conditions
UNIFORM Non-uniformity No proper Dress code HR April 5, 2023 completed
IMPLEMENTATION implementation
clothing standard
EXAM RESULTS Poor data Data inaccuracy Gather data, OPS, B2B April 5, 2023 On going
AND RANKING
DATA Comparative
analysis
REFRESHER Poor data Data inaccuracy Submit OPS April 5, 2023 completed
PERFORMANCE
RESULT FOR ALL performance
PROGRAMS report for all
programs
RETENTIONS/ Poor data Data inaccuracy Submit Data MARKETING April 5, 2023 completed
STUDENT
POPULATION DATA
1ST TAKER AND Poor data Data inaccuracy CAMPARATIVE OPS April 5, 2023 On going
RETAKER RESULTS ANALYSIS FOR
FOR RADTECH RADTECH

CRIMINOLOGY Poor Performance Basis for FORMAL LETTER, OPS, PMO April 5, 2023 On going
LECTURERS renewal and CSAT and
service Evaluation results
termination

Control Mark: Page 3 of 7

Effectivity Date: January 1, 2023
 Reference No.: QMO-QM-T-F-0010

ACTION PLAN Version: ver 0.1

Department: Quality Management Office
This is a controlled document. Photocopying or printing of this document, without the controlled mark, shall make this document an uncontrolled copy.

CRIMINOLOGY Poor program Possibility of the Identify gaps, OPS, PMO April 5, 2023 On going
PROGRAM Performance
program being address concerns,
dissolved meeting with
ma’am Feds,
Meeting with
consultant to re-
visit the program
CREDIT CARD Poor consolidation Possible financial Consolidation ACCOUNTING, April 5, 2023 On going
LIQUIDATION MARKETING,
deficit process
OPS, Ma’am
Sherlyn Javier
LECTURERS’ Poor Negative feedback Arrange and settle B2B, OPS, April 5, 2023
TRANSPORT FEE lecturer ACCOUNTING
transportation
engageme
nt fees
BAYANIHAN Poor detailed Disorganized boost enrolment OPS, MARKETING, April 20, 2023 Up coming
planning PMO, REGISTRAR
implementation and market share
through organized
plan and
implementation
WEEKLY Inadequate planning Unfinished tasks, Create weekly
ALL April 5, 2023 Completed
CALENDAR and work division DEPARTMENT
disengaged calendar, give
working manner weekly orders

PREPARATION FOR Inadequate Subject to non- Consultation and QMO April 5, 2023 On going
ISO
knowledge of the conformity orientation per
process and findings during department
procedures internal and
external audits
DOCUMENTATION insufficient data Late compliance Cascade official QMO April 5, 2023 Completed
AND
IMPLEMENTATION of all offices forms and
FOR ISO
CERTIFICATION templates
Control Mark: Page 4 of 7
Effectivity Date: January 1, 2023
 Reference No.: QMO-QM-T-F-0010

ACTION PLAN Version: ver 0.1

Department: Quality Management Office
This is a controlled document. Photocopying or printing of this document, without the controlled mark, shall make this document an uncontrolled copy.

FREQUENCY OF Employees’ Poor Late completion of Provide timeline of QMO April 5, 2023 Completed
AUDIT compliance documents and FULL
evidence IMPLEMENTATION
EXTERNAL Poor product Financial loss Create Matrix for QMO April 5, 2023 On going
SERVICE/PROD and service bidding process
and procedures
UCT PROVIDER quality
ENROLMENT Poor data Unorganized Consolidation ACCOUNTING April 5, 2023 On going
TRASFER FROM
ONLINE TO CRASH record
COURSE
STUDENT Poor tracking Difficulty in Back tracking ACCOUNTING, April 5, 2023 On going
TRANSFER AND management student transfer and
REMOVAL tracking MARKETING
removal
progress
PAYMENT STATUS Poor monitoring Possible Enhance ACCOUNTING April 5, 2023 On going
financial risk systemized
monitoring
FLIGHT BOOKING Poor coordination Flight cancellation, Mgr./supervisor- OPS, April 5, 2023 On going
Increase ticket ACCOUNTING
accounting
price for late LECTURERS- OPS
bookings
BOOK SELLING Minimal profitability low-income Set book selling BOOKS, April 5, 2023 Completed
generation strategies MARKETING
MERCHANDISING Minimal profitability low-income Inventory of BOOK April 5, 2023 Completed
SELLING
generation merchandise
BOOK DELIVERIES Poor timeline of Negative Proof of delivery BOOK April 5, 2023 Completed
deliveries from different
feedback
branches

Control Mark: Page 5 of 7

Effectivity Date: January 1, 2023
 Reference No.: QMO-QM-T-F-0010

ACTION PLAN Version: ver 0.1

Department: Quality Management Office
This is a controlled document. Photocopying or printing of this document, without the controlled mark, shall make this document an uncontrolled copy.

DEPOSIT SLIP FOR Poor record keeping Back tracking Provide PROOF of BOOK April 5, 2023 Completed
BOOKS PER
BRANCHES difficulty Payment
COMMUNICATION Poor communication Lack of Disseminate OP, QMO April 5, 2023 Completed
PLAN AND
information through
POLICIES coordination
proper
channelling(memo)
ADDITIONAL Poor retention of Financial loss HMO FOR REGULAR HR, ACCOUNTING April 5, 2023 On going
INCENTIVES FOR employees EMPLOYEES,
REGULAR Appraisal Bonus
EMPLOYEES

STATUS UPDATES
Completed On going Upcoming

Control Mark: Page 6 of 7

Effectivity Date: January 1, 2023
 Reference No.: QMO-QM-T-F-0010

ACTION PLAN Version: ver 0.1

Department: Quality Management Office
This is a controlled document. Photocopying or printing of this document, without the controlled mark, shall make this document an uncontrolled copy.

Prepared by: GAY-ANN D. DEL SOCORRO Date: April 3, 2024

Admin Secretary

Received by QMO: Date:

Received by OP: Dr. ROLAND D. VILLEGAS, PhD, RN, MAN, ME Date: April 3, 2023
CEO and President

Control Mark: Page 7 of 7

Effectivity Date: January 1, 2023