Corporate Training: Course Catalogue

CORPORATE TRAINING
COURSE CATALOGUE
Strive for Business Excellence

OVERVIEW
Established in 1998, ITS Management Sdn. Bhd. (formerly known as ITS Learning Center) is a professional
training institute that gained multiple approvals from Malaysian Government Agencies and having strong
focus to provide effective corporate trainings and consultancy services to small and medium-sized
enterprises including manufacturing and services across Malaysia. The institute specialised in an array of
corporate training programs which include five highly demanding areas: Human Resources Development,
Occupational Safety and Health, Certification of System Management Standards, Quality Control &
Productivity Improvement, as well as Corporate Staff & Culture Development. The institute is well-known
for its excellent track records and was awarded with Winner of The Human Resources Minister Award
2017 together with Winner of Sin Chew Education Award 2018 respectively.
With constant business development and expansion in mind, ITS Management is actively promoting e-
commerce courses as part of training offerings. In 2017, the institute was appointed as Alibaba Dream Trip
Partner and marking a new milestone into the business growth. The institution has successfully led 76
companies from various industries and 175 of business owners and senior managements to Alibaba
Headquarter in China to learn first-hand of Alibaba's successful eCommerce strategies and experiences in
the promotion of digitalisation and talent cultivation for digital era. In 2020, Alibaba GET Network
appointed ITS Management as an authorised channel partner to manage and expand GET programs in
Malaysia. ITS presents its commitment to promoting education and trainings to help Malaysia cultivate
digital and e-commerce talents with a global perspective, so that learners can have competitive skills in the
digital world economy.
The success of ITS (Industrial Training & Services)as a reputable training provider continues with the
foundation of being an Efficient, Excellent and Ethical. We always assure our clients that the three “Es” are
in practise and will continue to sustain the Core Values of our corporate philosophy.
VISION
Be the recognized Global Human Capital Development Institute for corporate world
MISSION
To reengineer workforce capability and competency thru Reskilling and Upskilling
ACCREDITATION & AUTHORISATION
Government Departments & Agencies

• Approved 5-Star Rated Training Provider by Human Resources Development Fund (HRDF)
• Appointed Cross Border e-Commerce Initiative Partner by Malaysia Digital Economy Corporation
(MDEC)
• Approved CyberSecurity Malaysia Collaboration Program (CCP) Partner by CyberSecurity Malaysia
• Approved Training Partner by Malaysia Productivity Corporation (MPC)
• Approved Private Education Centre by Education Department
• Approved Training Institute by Ministry of Finance (MOF)
• Approved Safety & Health Officer Training School by Department of Occupational Safety & Health
(DOSH)
• Approved Food Handler Training School by Ministry of Health (MOH)
• Approved SLDN Training Center by Department of Skills Development Malaysia
NGOs, Private Organisations & Institutes

• Authorised Global eCommerce Talent (GET) Channel Partner (China)
• Authorised Digital Trade School by Zhejiang Financial College (China)
• Approved Training Partner by University Technical Malaysia
• Approved Training Partner by City University Malaysia
• Approved Training Provider by Institute of Leadership & Management (UK)
• Approved Collaboration Partner by Yiwu Industrial & Commercial College (China)
• Approved Training Partner by San Jiang University (China)
2
• Approved Dream Trip Partner by Alibaba.com (China)
ACCOUNTING, FINANCE & TAXATION
PROGRAM TITLE
An Understanding of Tax Audits & Its Implications
Budgeting & Cost Control
Building an Effective Credit Risk Management
Cash Flow Management Fundamental
Corporate Tax Planning for SMEs
Cost Reduction And Profit Improvement Strategies
Corporate Liability Under S.17A of the MACC Act 2019
Fast Closing Monthly & Year-End Accounts
Finance And Cost Analysis For Managers
Finance For Non-Finance Professionals
Managing Debt Recovery & Legal Process
Managing Fraud & Credit Operation
Planning & Budgeting
Procurement Cost Reduction
Risk Mitigation Strategy Planning Program
Understanding Financial Management and Taxation for Managers
ITS Management Sdn Bhd. No 47-2, Jalan PPM 8, Plaza Pandan Malim Business Park, 75250 Melaka.
3
T: +606-3350619 / +6012-6062738 W: www.its1998.com E: sales@its1998.com
CUSTOMER SERVICE, SALES & MARKETING
PROGRAM TITLE
Achieving Customer Service Excellent with Effective Communication Skills
Complaints Management: Customer Feedback & Complaint Handling
Creating Lasting Impressions Even in the Most Challenged Situation
Customer Centric Service — The Business Success Factor
Customer Relation Management - Art of Customer Retention
Excellent Customer Service Skills Workshop
Frontline Customer Service & Telephone Skills
Handling Difficult and Demanding Customers
Improve Sales Skill Using NLP Techniques
Influencing Skills for Sales & Marketing
Professional Selling Skills & Attitudes
Provide Memorable Hotel Experiences
Sales Negotiation: Skills to Close Deals
The STAR Principles Towards Excellent Customer Service Mindset
Towards Excellent Customer Service through Effective Communication
4
ECOMMERCE OPERATION & DIGITAL MARKETING
PROGRAM TITLE
Accelerate Your Business via Digital Marketing
Advance Search Engine Optimization (SEO) Workshop
eCommerce Operation & Marketing
Facebook Marketing Masterclass
Google Ads Training Masterclass
LinkedIn for Business Masterclass
Social Media Marketing to Get Leads & Grow Your Business
5
ENVIRONMENTAL, SAFETY & HEALTH
PROGRAM TITLE
Accident Investigation, Reporting & Prevention
Chemical Safety & Spillage Response Procedures
Effective Safety and Health Committee
Emergency Preparedness & Response Plan
Ergonomics and Manual Handling in the Workplace
Factories and Machinery Act 1967
First Aid & Cardiopulmonary Resuscitation at Workplace
Fundamental of CLASS Regulations 2013
Handling Chemicals & Hazardous Materials
Hazard Identification, Risk Assessment & Risk Control (HIRARC)
Hearing Conservation Training
Occupational Safety & Health Awareness Program
Occupational Safety and Health Act 1994
Practical Fire Fighting & Prevention At Workplace
Safe Handling of Forklift
Scheduled Waste Management In Practice
6
HUMAN RESOURCE & INDUSTRIAL RELATION
PROGRAM TITLE
Conducting Training Needs Analysis (TNA) and Evaluate Training Effectiveness
Developing Effective Human Resource Policies and Procedures Manual
Developing and Reviewing Human Resource Policy & Procedures and Employee Handbook
Effective Discipline Management and Domestic Inquiry
Establishing A Performance Management System Using The Balanced Scorecard (BSC)
Misconduct, Effective Investigation and Prosecution for Domestic Inquiry
HR for Non-HR Managers
Human Resources Management Skills From A to Z
Industrial Relations — The Process and Procedures
Interviewing and Selection Skills
Managing Difficult Employees & Absenteeism
Performance Appraisal and Management
Protection of Employers Rights, Legalities and Implications
Sexual Harassment: The Rights and the Right Thing to Do
The Essence of Talent Management
Understanding The Employment Act 1955
7
INFORMATION TECHNOLOGY
PROGRAM TITLE
Adobe Illustrator / Photoshop
AutoCAD
Build Your Own Website with WordPress / Wix
Crystal Reports XI
Introduction to Web Design: HTML & CSS
Microsoft Office: Access, Excel, Outlook, PowerPoint, Project, Publisher, Visio, Word
Microsoft® Windows
PC Configuration, Troubleshooting & Data Recovery
PC Maintenance & Security Solutions
8
MANAGEMENT SYSTEM CERTIFICATION
PROGRAM TITLE
Good Manufacturing Practice (GMP)
Hazard Analysis and Critical Control Points (HACCP)
IATF 16949 Automotive Quality Management System
ISO 9001 Quality Management
ISO 14001 Environmental Management
ISO 22000 Food Safety Management
ISO 37001 Anti-bribery Management Systems
ISO 45001 Occupational Health and Safety
Understanding HALAL Assurance System (HAS) Workshop
9
MALAYSIA CUSTOMS STUDIES
PROGRAM TITLE
Customs Audit and Investigation
FTAs & Its related Customs Procedures in Malaysia
Letter of Credit (LC) Operations and Trade Financing
Licensed Manufacturing Warehouse (LMW) Licensing, Facilitation & Control
Malaysian Customs Procedures & Documentation
Managing Bill of Lading in Shipping
Mastering Incoterms 2020 in Import Export Understanding SST Implementation
Sales Tax Obligations, Facilities & Controls
Strategic Trade Act 2010
Tax Incentives and Facilities under the Customs Act
10
PURCHASING, INVENTORY & LOGISTIC
PROGRAM TITLE
Effective Logistics Operations & Management
Effective Negotiation Skills
Effective Purchasing Management
Effective Store and Warehouse Management
Fraud Management - Procurement Purchasing
Inventory Management in the Supply & Demand Chains
Material Planning and Control for Effective Inventory Management
Strategic Procurement and Procurement Cost Reduction Techniques
Supply Chain Management: Best Practices
11
QUALITY CONTROL & PRODUCTIVITY IMPROVEMENT
PROGRAM TITLE
5S Awareness & Implementation
7 Quality Control Tools
Achieving Zero Defect Through Poka Yoke
Creative 8D Problem Solving Methodology
Cycle Time Reduction Techniques
Eradicating Problem with 7 Steps PDCA
Failure Mode and Effect Analysis (FMEA)
Kaizen: Create a Culture of Continuous Improvement
Practical Approach Towards Lean Manufacturing
QA & QC Inspector in Action
Quality Concept & Management
Root Cause Analysis In Problem Solving Methodology
The 7 New QC Management Tools
Total Productive Maintenance (TPM)
Total Quality Management (TQM)
12
STAFF & MANAGERIAL DEVELOPMENT
PROGRAM TITLE
Achieving Excellence with Time & Stress Management
Box Breaking Problem Solving & Decision Making Skills
Business English Communication
Business Presentation Skills
Corporate Grooming & Business Etiquette Workshop
Effective Communication Skills at Workplace
Effective Counselling & Coaching Skills
Effective Interpersonal Skills at Workplace
Emotional Excellence at Workplace
Essential Leadership Skills For Supervisors and Managers
Positive Work Attitude – The Key to Higher Productivity
Setting Goals and Targets In Achieving High Performance
Strategic Leadership and People Management
Supervisory Development Excellence Program
Team Dynamics - Realign Team Towards Excellent Performance
13
LOOKING FOR TRAINING? WE’RE HAPPY TO HELP!
No 47-2, Jalan PPM 8, Plaza Pandan Malim Business Park, 75250 Melaka
+606-3350619 / +6012-6062738
http://wa.me/60126062738
sales@its1998.com
www.its1998.com
MY ITS

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CORPORATE TRAINING

Strive for Business Excellence

ACCREDITATION & AUTHORISATION

Government Departments & Agencies

NGOs, Private Organisations & Institutes

An Understanding of Tax Audits & Its Implications

Budgeting & Cost Control

Building an Effective Credit Risk Management

Cash Flow Management Fundamental

Corporate Tax Planning for SMEs

Cost Reduction And Profit Improvement Strategies

Corporate Liability Under S.17A of the MACC Act 2019

Fast Closing Monthly & Year-End Accounts

Finance And Cost Analysis For Managers

Finance For Non-Finance Professionals

Managing Debt Recovery & Legal Process

Managing Fraud & Credit Operation

Planning & Budgeting

Procurement Cost Reduction

Risk Mitigation Strategy Planning Program

Understanding Financial Management and Taxation for Managers

Achieving Customer Service Excellent with Effective Communication Skills

Complaints Management: Customer Feedback & Complaint Handling

Creating Lasting Impressions Even in the Most Challenged Situation

Customer Centric Service — The Business Success Factor

Customer Relation Management - Art of Customer Retention

Excellent Customer Service Skills Workshop

Frontline Customer Service & Telephone Skills

Handling Difficult and Demanding Customers

Improve Sales Skill Using NLP Techniques

Influencing Skills for Sales & Marketing

Professional Selling Skills & Attitudes

Provide Memorable Hotel Experiences

Sales Negotiation: Skills to Close Deals

The STAR Principles Towards Excellent Customer Service Mindset

Towards Excellent Customer Service through Effective Communication

Accelerate Your Business via Digital Marketing

Advance Search Engine Optimization (SEO) Workshop

eCommerce Operation & Marketing

Facebook Marketing Masterclass

Google Ads Training Masterclass

LinkedIn for Business Masterclass

Social Media Marketing to Get Leads & Grow Your Business

Accident Investigation, Reporting & Prevention

Chemical Safety & Spillage Response Procedures

Effective Safety and Health Committee

Emergency Preparedness & Response Plan

Ergonomics and Manual Handling in the Workplace

Factories and Machinery Act 1967

First Aid & Cardiopulmonary Resuscitation at Workplace

Fundamental of CLASS Regulations 2013

Handling Chemicals & Hazardous Materials

Hazard Identification, Risk Assessment & Risk Control (HIRARC)

Hearing Conservation Training

Occupational Safety & Health Awareness Program

Occupational Safety and Health Act 1994

Practical Fire Fighting & Prevention At Workplace

Safe Handling of Forklift

Scheduled Waste Management In Practice

Conducting Training Needs Analysis (TNA) and Evaluate Training Effectiveness

Developing Effective Human Resource Policies and Procedures Manual

Effective Discipline Management and Domestic Inquiry

Establishing A Performance Management System Using The Balanced Scorecard (BSC)