1.

Could you describe the organizational hierarchy of Rupali Bank Limited and
briefly explain the key command chains?

2. How would you describe the overall organizational culture of Rupali Bank? In
your opinion, what impact does organizational culture have on employee morale,
engagement, and productivity?

3. In short, how would you describe the leadership and management style in this
company?

Given Rupali Bank has over 7,000 employees and around 580 branches, it can be
assumed many internal conflicts have to be resolved regularly. Our next questions
are regarding conflict management in this organization.

4. Could you provide some examples of different forms of internal conflicts that
arise, namely communication conflicts, role conflicts, interpersonal conflicts,
cultural conflicts, and leadership conflicts? If possible, from this branch?

5. Could you give examples of conflicts that are specific to the banking sector, a
state bank, or particularly Rupali Bank?

6. Which department or management level handles minor and major conflicts?

What would be considered a minor and a major conflict; classification of
conflicts?
7. Could you give a brief overview of how conflicts are resolved, the policies in
place, and the standard procedures that are followed on each level: Direct
supervisor, Departmental Heads, Branch Manager, HR, Head Office, or any other
departments that are involved?

8. How does management balance the needs of the employees with the needs of the
bank while resolving conflicts? What strategies do managers usually take in
resolving conflicts?

One of the Missions stated by Rupali Bank Limited is to offer rewarding career
opportunities and cultivate staff commitments.

9. How does Rupali Bank live up to this mission stated?

10. Can you share an example where due to this particular company’s management
style and/or its culture, a certain conflict was solved efficiently?

11. How are complaints and dissatisfaction remarks among employees received and
what is the normal procedure for employees to complain?

12. What sort of complaints are usually received or heard from employees regarding
other colleagues or the work environment?

13. Do you hear about any complaints among employees that arise due to differences
in cultural beliefs, religion, or gender discrimination?

14. In your opinion, what are the effective strategies for handling workplace
diversity?

15. How do you address instances of discrimination or harassment in the workplace?

What are Rupali Bank’s policies in this regard?

16. Is unequal distribution or claimed unequal distribution of workloads a source of

conflicts?
17. How do employees react to unwanted postings?

18. Are there any instances of employees leaving or being laid off from the company
due to ongoing internal conflicts or after conflict resolution?

19. Does any kind of conflicts arise due to changes in Management like change in
Branch Managers, transfer of Employees, and change in Directors? How are
conflicts handled during the period of change in Management?

20. Could you share the following statistics of Rupali Bank Limited:

a) employee turnover rate

b) gender ratio
c) average and median employee age

21. Does a Branch Manager have to deal with more conflicts internally (among
employees) or externally (customers/clients)? What about other levels of
management?

22. How does the organization handle customer conflicts, namely conflicts regarding
loan approvals, loan due and repayments, service fees, cheque issues, fraud,
account security, and management? Are there specific policies or procedures in
place to address these issues?

23. Can you give an example of a time when you had to negotiate with a stakeholder
or external party to reach a resolution? How did you approach the negotiation, and
what did you learn from the experience?

24. Does any conflict occur with Investors, Shareholders, Chief Executives, and
between the Board of Directors regarding financial performance and dividend
policy? If yes, how does the bank solve those?
25. In your opinion, how do you suggest companies could improve situations where
higher hierarchical positions are resistant to new ideas or suggestions from those
in lower positions?

26. How do you think the role of a manager has been changing over the years?

27. How satisfied are you with your current work hours, stress & work-life balance?
Can you share an example of how the company supports work-life balance?

28. What are some of the practices for conflict management that you recommend to
other organizations in the banking industry?

29. Finally, how would you suggest Rupali Bank and the banking sector could further
enhance conflict management and improve organizational culture?