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Page 4 of 52

 A  A product that doesn't have any documented defects

B  A product that lasts for 25 years

C  A product that passes all quality tests

D A product that satisfies the quality requirements

Process Group: Planning process


The correct answer is D. The definition of high quality is a product that meets the agreed upon quality requirements and standards. Choices A, B and C are incorrect
because they can all be true and at the same quality can be low. Just because a product passed the tests and no defects were found does not mean it is high quality –
perhaps the tests were designed poorly and as a result no defects were found. Choice B may sound good, but what if the product was supposed to last longer than 25
years?

Question number: 13
Which of the following would NOT be included in the Communication Management Plan?
You answered: A.

A Reporting structures within the organization

B Escalation path for resolving issues

C Stakeholder communication requirements

D Reasons for information distribution

Process Group: Planning process


Choice A is the correct answer because it is not part of the Communication Management Plan. Reporting structures are defined in the Human Resource Plan. Choices B,
C, and D could all be found in the Communication Management Plan.

Question number: 14
Which of the following best describes the purpose of integrated change control on a project?
You answered: C.

 A To prevent changes from occurring

B To help the project manager make tough decisions

C To provide a framework to approve, reject, and manage changes

D To eliminate scope creep

Process Group: Monitoring & Controlling process


The correct answer is choice C. The main purpose of the Perform Integrated Change Control process is to provide a framework to approve, reject, and manage changes
on a project. Choices A and D might be desirable, but they are not the main purpose of Perform Integrated Change Control. Choice B is also incorrect. Project Managers
often have to make tough decisions, but unfortunately integrated change control is not designed for that.

Question number: 15
In which of the following processes would it be most helpful for you as a project manager to employ information gathering techniques?
You answered: C.

 A Develop Project Charter and Estimate Cost

B Define Scope and Define Activities

C Collect Requirements and Identify Risk

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C Collect Requirements and Identify Risk

D Create WBS and Control Scope

Process Group: Planning process


Collecting requirements and identifying risk both rely heavily on information gathering techniques. In both processes, it is important to extract as much information as
possible (to ensure that all necessary requirements are captured, and to ensure all potential risks are identified).

Question number: 16 Page 5 of 52


You are Performing Quality Control on a project. Which of the following would you NOT use in this process?
You answered: A.

A Quality audits

B Inspection
file:///C:/PMP/StratPMP-M1-Oct2015/exam.html 7/21/2019
C Cause and effect diagram

D Pareto chart

Process Group: Executing process


Quality audits are not part of the Perform Quality Control process. You use Quality Audits during the Perform Quality Assurance process.

Question number: 17
You are a project manager overseeing the construction of a new shopping mall. Your team had compiled and reviewed zoning and building
regulations to help ensure that your project would not be interrupted by any regulatory bodies, however, the information reviewed was out of date.
 As it turns out, you have unknowingly exceeded the new maximum height r estrictions for structures in that area. You must now seek a variance
from the local government authorities, and if it is refused, your project could be shut down. Which of the following could have helped avoid this
situation?
You answered: B.

 A Setting aside higher risk reserves

B Performing better risk data quality assessment

C Doing a more thorough job of collecting requirements

D Doing a more thorough job of identifying negative stakeholders

Process Group: Planning process


Risk data quality assessment helps ensure that the underlying information used to evaluate risk is valid, and in this case the information used (the out-dated regulations)
were no longer valid. Without solid information, risk planning is useless. Had the reliability of the regulations been examined more thoroughly, this would not have
happened.

Question number: 18
Two of your team members are arguing over a technical issue on your project. You suggest that they put their differences aside and offer to take
them both to lunch. Which conflict resolution technique did you use?
You answered: D.

 A Withdrawal

B Compromise

C Collaborate/Problem Solve

D Smoothing

Process Group: Executing process


This is an example of smoothing, which occurs when you try to gloss over the issue or change the subject. As a good project manager this is not your best option,
because the problem still exists and will likely come up again. The better option would have been to Collaborate or Problem Solve the problem, which would involve
sitting down, discussing options, and trying to solve the problem. Withdrawal is where one party shuts down or walks away from the conversation. Compromise is where
both parties give something up and meet in the middle.

Question number: 19
You are working as a project manager for an advertising project. Your inputs include deliverables, work performance information, checklists, and
approved change requests. What PMBOK process are you working on?
You answered: A.

A Perform Quality Control

B Perform Integrated Change Control

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B Perform Integrated Change Control

C Perform Quality Assurance

D Close Project or Phase

 
Process Group: Monitoring & Controlling process
Page 6 of 52
Based on the list of inputs provided the only possible answer is choice A, Perform Quality Control process. The checklists should have tipped you off that it involved
quality. Plus we need the deliverables and approved change requests during Perform Quality Control so that we can perform tests on them to make sure they were
completed correctly.

Question number: 20
You just delivered a product to your customer when you receive an email informing you that the end result is unacceptable. The customer says
that a crucial component is missing, but you know that component was not in the original plan. Also, the product passed all quality tests. How
file:///C:/PMP/StratPMP-M1-Oct2015/exam.html
should you respond?
7/21/2019
You answered: C.

 A Repair the product to include t he missing component at no charge to the customer, because the customer is always right.

B Perform the work and bill the customer for the added cost.

C Meet with the customer to document the missing component, and then issue a change request to complete the required
work.

D Inform the customer that since the product passed all quality tests and passed scope verification, it is complete.

Process Group: Executing process


The correct answer in this situation is choice C. Before you do anything that involves a deviation from the original plan, you should document the change and issue a
change request. Only after the change request has been approved should you begin working on it. Because of this, choices A and B are clearly incorrect. Choice D is
also incorrect. Just because a product passed the quality and scope verification processes does not mean the product will meet the customer’s approval. Something
clearly was missed here and thus you should work to try and resolve it.

Question number: 21
You are managing a project and a team member comes across a major risk. Based on the team member's assessment the risk has a fairly high
probability and impact of occurring. What should you do first?
You answered: D.

 A Call a team meeting to discuss the risk.

B Transfer the risk by hiring an external vendor to do the work.

C Reprimand the team member for even bringing up the risk.

D Document the risk in the risk register.

Process Group: Monitoring & Controlling process


The first thing you should always do when you identify a new risk is add it to the risk register. You may very well want to call a meeting quickly, but the first thing you
should do is document that the risk exists by putting it in the risk register. You would not transfer the risk, as suggested in choice B, until you had documented it and done
some analysis. Obviously choice C is not correct – you always want an open policy for identifying risks.

Question number: 22
You are working on a project for a non-profit organization and are putting together the schedule. You recall that you worked on a similar project
last year and decide to use the same activity list as a starting point and just make slight changes. What scheduling tool and technique are you
using?
You answered: A.

 A  Analogous estimating

B Decomposition

C Templates

D Rolling wave planning

Process Group: Planning process


The question is explaining Templates, which are used during the Define Activities process to speed up the process. You may have guessed Analogous estimating, but if
you read carefully the question is not talking about estimating techniques. This question is focused on creating activities.

Question number: 23
Which of the following best describes the primary purpose of the project charter?
You answered: B.

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 A It defines the project scope

 
B It authorizes work to begin on the project
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C It completely describes the work to be done on the project

D It describes the business case and reason for doing the project

Process Group: Initiating process


The main purpose of the project charter is to grant formal authority for work to begin on a project. The charter may include some aspects of the other answer choices, but
choice B is the best answer.
file:///C:/PMP/StratPMP-M1-Oct2015/exam.html 7/21/2019
Question number: 24
You are the project manager for an accounting project. You have requested 2 senior-level auditors to assist you on your project, but the
accounting director assigns 2 very junior team members that lack the necessary skills to complete the work. How should you respond?
You answered: D.

 A Go to the accounting director's manager and ask for the senior resources you need.

B Do the best you can with the junior team members.

C  Ask your manager to talk with the accounting director.

D Call a meeting with the accounting director, so that you can explain more clearly the need for senior resources on your
project.

Process Group: Executing process


The appropriate course of action is always to try to resolve the issue directly with the person you have the problem with, thus choice D is the correct answer. You should
never go to outside parties, as suggested in choices A and C, until you have first tried to resolve the issue yourself. Choice B is clearly wrong, because you know the
 junior resources are not up to the task.

Question number: 25
You are working on a fixed price contract and have spent $120,000 so far out of a budget of $120,000. You estimate there is still another $20,000
of work to complete the project. Because you are under contract, your company will have to pay all remaining costs to complete the project.
Which of the following best describes this situation?
You answered: B.

 A The project is over budget

B The project has reached the point of total assumption

C The project is losing money

D The project is not a success

Process Group: Executing process


The best answer choice is B. This is the book definition of point of total assumption. All of the other answer choices might be true, but the question asks for the BEST
choice and the PMBOK answer is what you should choose. Note that Answer A is included within Answer B, making B more inclusive and therefore the “bestâ€
answer.

Question number: 26
You are submitting a status report to your external customer. Which form of communication should you use?
You answered: B.

 A Formal verbal

B Formal written

C Informal verbal

D Informal written

Process Group: Monitoring & Controlling process


 All project reports and any procurement related communications should be Formal Written.

Question number: 27
You are the project manager overseeing the construction of a new aircraft carrier. The construction involves fitting various components together
at the shipyard, and it must be done in a particular order. Unfortunately, certain components have been assembled at the shipyard, but your
project team cannot install them because other necessary tasks have not yet been completed, and because you currently lack the resources
needed to install them. The components cannot be kept at the shipyard, and thus, you will incur substantial costs for moving and storing them
until they can be installed. You want to ensure that this doesn't occur again on this project, so you should carefully review which of the following?

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until they can be installed. You want to ensure that this doesn't occur again on this project, so you should carefully review which of the following?
You answered: C. Page 8 of 52
 A Requirements Documentation

C Project Schedule Network Diagram

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D Procurement Management Plan 7/21/2019
Process Group: Planning process
The problem here is one of sequencing activities. The components should not have been assembled so soon, as they cannot be installed nor can they be stored where
they are. The Project Schedule Network Diagram – an output of Sequence Activities – should be re-visited to verify that future activities are properly sequenced so
this problem does not re-occur.

Question number: 28
You are managing a datacenter infrastructure project. You have spent $250,000 out of a total budget of $600,000. You have completed 30% of
the work thus far, but according to the schedule you should have completed 40% of the work. All work items carry the same value. Which of the
following best describes the situation?
You answered: A.

A  Your project is over budget and behind schedule

B Your project is over budget and ahead of schedule

C Your project is under budget and behind schedule

D Your project is under budget and ahead of schedule

Process Group: Monitoring & Controlling process


This is an EVM question. The amount spent is the Actual Cost (AC). The work completed (30%) is the same as Earned Value (EV). The work you were supposed to
complete (40%) is the Planned Value (PV). To answer this question you simply need to plug in the numbers and calculate CV and SV. CV = EV – AC or $180,000 -
$250,000 = ($70,000), which means your project is over budget. SV = EV – PV or $180,000 - $240 ,000 = ($60,000), which means your project is also behind schedule.

Question number: 29
You are managing a complex project to overhaul a water treatment plant. You are trying to report key information to the stakeholders, but are
having trouble compiling all of the relevant data. You have multiple budget reports in various formats, some of which are out of date, and they are
housed in various locations. The work performance information is similarly scattered amongst various documents, and is difficult to interpret.
Which of the following would best assist you in communicating the key information to the stakeholders?
You answered: A.

A Performance Reporting

B Communications Technology

C Communications Management Plan

D Issue Log

Process Group: Monitoring & Controlling process


Performance Reporting,a tool and technique of Manage Communications, is used to collecting, and distributing performance information, including status reports,
progress measurements and forecasts (pg 301, PMBOK 5th edition)

Question number: 30
You are managing a project and one of your vendors submits a deliverable that you feel is incomplete. He disagrees and insists that his work is
done and refuses to do any further work on it. How should you handle this situation?
You answered: D.

 A  Accept the work as completed

B Have a mediator help resolve the issue

C File a lawsuit to force the vendor to complete the work or pay you damages

D Follow the claims administration procedures for resolving such conflicts

Process Group: Closing process


This is a conflict related to a contract. The appropriate course of action is to use the claims administration procedures, which defines how to handle these types of
conflicts.

Question number: 31

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Question number: 31
Your team is reviewing the entire procurement process to look for successes and failures. What are you doing?

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