ANDREW (AJ) CASSIDY

114 Cady DR, Summerville SC, 29483 · 843-303-6712

Cassidyaj3@gmail.com

Goal Oriented young man looking for stability with opportunity for
advancement

09/2021 – CURRENT
SR. PARTS ADMINISTRATOR, HORIZON SCIENTIFIC
Lead parts team in daily tasks for medical freezer and refrigerator manufacturing facility.
Process parts orders for warranty and non-warranty requests
Pack and prep shipments for orders
Ship orders using UPS WorldShip and FedEx accounts
Follow procedure of reporting to meet timely agendas for orders
Receive inventory into POS system
Work with end users and service companies for various parts orders and questions.
Sell parts to customers using Terms accounts, Charge cards and mail in checks.
Work with purchasing department on new part orders along with stock replenishment
orders
Process returns for the parts department and determine condition of product for return
to stock or discarding
Appoint parts and service requests to parts advisors on parts team
Keep organized and clean warehouse for part packing and inventory
Manage warehouse supply inventory and place orders for replenishment

07/2020 – 09/2021
SERVICE ADVISOR, RICK HENDRICK DODGE CHRYSLER JEEP RAM
Greet customers.
Create service repair orders based on customer needs and factory scheduled maintenance
Build estimates based on technician inspections and diagnosis testing
Test drive and deliver vehicles to technicians and customers
Create service repair orders based on warranty repairs and recalls
Communicate with customers on a face to face, phone call and text message basis for updates
and information on vehicle
Communicate with service manager about customer complaints, updates and status’
Became trained for service advisor by certifying in Dodge, Jeep, Chrysler and RAM
Became trained for service advisor by certifying in Reynolds and Reynolds

06/2019 – 06/2020
WAREHOUSE SPECIALIST, KBR WYLE
Assemble BII Kits and SKO Kits for Military installation
Repair and restore tools and other kit components for QC inspection
Forklift operator
Work with team to ensure all truck and utility units are stocked with proper safety and repair BII
Download and Upload vehicles and supplies at WARF for ship cycles

07/2017 – 06/2019
PARTS MANAGER, CHAMPION HONDA BMW DUCATI

Manage parts department of dealership 

Manage employee’s tasks, hours, training and sales 
Oversee inventory, shipping, receiving, physical inventory counting, 
Computer based inventory 
Coordinates parts and materials to specific departments 
Tracks and controls movement of all hazmat, parts and supplies in dealership/ 
Warehouse 
Calculate profit margin and percentages of parts sold and ordered 
Hold team meetings to discuss parts sales, over the counter and service 
Sales 
Meet with vendors of new and current products and services for stocking 
and selling purposes 
Completed computer and class based training to become Parts certified 
for American Honda Company, BMW of North America and Ducati 
Dealers of North America.  Sell parts to customers utilizing a face to face, phone and email basis

01/2017 – 07/2017
SERVICE ADVISOR, GUSTAS OUTDOOR POWER EQUIPMENT

Sell parts to customers utilizing a face to face and phone basis, Schedule service for customers
getting repairs 
Write service tickets for customers getting repairs 
Diagnose problems with small engine units and determine cost and repair plan
Inspect and repair small engines such as generators, lawn mowers and other small engine power
equipment
Compose parts sheets for ordering and restocking 
Make parts orders 
Count physical inventory in warehouse
Assemble power equipment to be put in showroom for sale

12/2015 – 01/2017
GENERAL MANAGER, SPEEDEE OIL CHANGE/ MIDAS AUTOMOTIVE

Manage employees 
Write service tickets for repairs 
Manage funds (Cash, Check, Credit, Charge accounts) 
Manage inventory 
Create sales goals 
Recommend and sell factory scheduled maintenance for vehicles 
Attend store manager meetings to report sales and projections to district 
2
 Manager 
Complete application overview and hold interviews for new hire 
Compile annual evaluation reports for employees 
Preformed repairs on vehicles such as tires, brakes, alternators, starters, radiators and all other
external engine components
Preformed factory scheduled maintenance including: Air filters, engine oil filter and change,
coolant flush and transmission flush

05/2014 – 12/2015
PART SALES MANAGER, AUTOZONE

Manage employee 
Customer service dealing with parts knowledge and availability 
Stock and organize parts and merchandise 
Cleaning 
Create sales goals for employees to meet 
Perform opening and closing duties

05/2012
HS DIPLOMA , HIGH SCHOOL

SKILLS
 PARTS AND AUTOMOBILE KNOWLEDGE  TEAM PLAYER
 CUSTOMER SERVICE EXPERT  ORGANIZED
 COMPUTER CAPABLE
 PUNCTUAL  MANAGEMENT EXPERIENCE
 INVENTORY MANAGEMENT
 STOCKING EXPERIENCE
 GROSS PROFIT AND PROFIT PERCENTAGE
EXPERIENCE