Ba400 Series: Maintenance Manual

TOSHIBA Thermal Printer
BA400 SERIES
Maintenance Manual
Document No. EO18-33033C
Original: April 2019

(Revised: February 2020)
PRINTED IN JAPAN
EO18-33033
(Revision Date: Aug., 2019)
TABLE OF CONTENTS
Page
1. UNPACKING-------------------------------------------------------------------------------------------------------- 1- 1
1.1 Procedure ---------------------------------------------------------------------------------------------------------- 1- 1
1.2 Checks 1- 2
2. PRINTER INSTALLATION -------------------------------------------------------------------------------------- 2- 1
3. MAIN UNIT REPLACEMENT----------------------------------------------------------------------------------- 3- 1

3.1 PS Unit ------------------------------------------------------------------------------------------------------------- 3- 1
3.2 MAIN PC Board Ass’y ------------------------------------------------------------------------------------------ 3- 3
3.3 Platen --------------------------------------------------------------------------------------------------------------- 3- 7
3.4 Stepping Motor and Top Cover Open Sensor (Left) ---------------------------------------------------- 3- 8
3.5 Ribbon Motor/Ribbon Sensor --------------------------------------------------------------------------------- 3-12
3.6 Fan Motor ---------------------------------------------------------------------------------------------------------- 3-16
3.7 Operation Panel (For the BA410T) -------------------------------------------------------------------------- 3-17
3.8 Operation Panel (For the BA420T) -------------------------------------------------------------------------- 3-19
3.9 Print Head --------------------------------------------------------------------------------------------------------- 3-21
3.10 Media Sensor ----------------------------------------------------------------------------------------------------- 3-23
3.11 Top Cover Open Sensor (Right) ----------------------------------------------------------------------------- 3-27
4. INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT ------------------------------------- 4- 1

4.1 Cutter Module (BA204-QM-S) -------------------------------------------------------------------------------- 4- 2
4.1.1 Packing List ---------------------------------------------------------------------------------------------------- 4- 2
4.1.2 Installation Procedure -------------------------------------------------------------------------------------- 4- 2
4.2 Cutter Module (BA204P-QM-S) ------------------------------------------------------------------------------ 4- 5
4.2.1 Packing List ---------------------------------------------------------------------------------------------------- 4- 5
4.3 Strip Module (BA904-H-QM-S) ------------------------------------------------------------------------------- 4- 8
4.3.1 Packing List ---------------------------------------------------------------------------------------------------- 4- 8
4.3.3 Attaching the Cutter ----------------------------------------------------------------------------------------- 4-12
4.3.4 How to Use the Guide Roller --------------------------------------------------------------------------- 4-13
4.4 Strip Module (BA904P-H-QM-S) ----------------------------------------------------------------------------- 4-14
4.4.1 Packing List --------------------------------------------------------------------------------------------------- 4-14
4.4.2 Installation Procedure ------------------------------------------------------------------------------------- 4-14
4.4.3 Attaching the Cutter ----------------------------------------------------------------------------------------- 4-18
4.4.4 How to Use the Guide Roller --------------------------------------------------------------------------- 4-19
4.5 Real Time Clock Board (BA700-RTC-QM-S)------------------------------------------------------------- 4-20
4.5.1 Packing List --------------------------------------------------------------------------------------------------- 4-20
4.6 Expansion I/O Board (BA700-IO-QM-S) ------------------------------------------------------------------- 4-25
4.6.1 Packing List --------------------------------------------------------------------------------------------------- 4-25
EO18-33033
4.7 Wireless LAN Board (BA700-WLAN-QM-S) -------------------------------------------------------------- 4-27

4.7.1 Packing List --------------------------------------------------------------------------------------------------- 4-27
4.7.3 Country/Region Code Switching Method for Wireless LAN Module ----------------------------- 4-30
4.8 Parallel Interface Board (BA700-CEN-QM-S) ------------------------------------------------------------ 4-34
4.8.1 Packing List --------------------------------------------------------------------------------------------------- 4-34
4.9 Serial Interface Board (BA700-RS-QM-S) ---------------------------------------------------------------- 4-37
4.9.1 Packing List --------------------------------------------------------------------------------------------------- 4-37
4.10 RFID Kit (BA704-RFID-U4-EU/AU/KR-S) ----------------------------------------------------------------- 4-39
4.10.1 Applicable Model ------------------------------------------------------------------------------------------ 4-39
4.10.2 Packing List ------------------------------------------------------------------------------------------------- 4-40
4.10.3 Installation Procedure ----------------------------------------------------------------------------------- 4-40
4.10.4 RFID Operation Check ----------------------------------------------------------------------------------- 4-47
4.10.5 RFID Calibration ------------------------------------------------------------------------------------------- 4-48
4.11 203-dpi Print Head Kit (BA704-TPH2-QM-S)------------------------------------------------------------- 4-49
4.11.1 Packing List ------------------------------------------------------------------------------------------------- 4-49
4.12 Fanfold Paper Guide Module (BA904-FF-QM-S)-------------------------------------------------------- 4-51
4.12.1 Packing List ------------------------------------------------------------------------------------------------- 4-51
5. PERIODIC MAINTENANCE PROCEDURE ---------------------------------------------------------------- 5- 1
6. TROUBLESHOOTING ------------------------------------------------------------------------------------------- 6- 1
NOTE:
Though the pictures used in this document are mostly those of the BA410T (Metal cover model), the
replacement procedures are in common with the BA420T (Plastic cover model).
[BA410T] [BA420T]
CAUTION!
1. This manual may not be copied in whole or in part without prior written permission of Toshiba Tec
Corporation.
2. The contents of this manual may be changed without notification.
3. Please refer to your local Authorised Service representative with regard to any queries you may
have in this manual.
© 2019, 2020 Toshiba Tec Corporation All Rights Reserved

1-11-1, Osaki, Shinagawa-ku, Tokyo 141-8562, JAPAN
1. UNPACKING EO18-33033
1.1 Procedure
1. UNPACKING
1.1 Procedure
1. Open the carton.
2. Take out the accessories and the top pad from the carton.
3. Take out the printer from the carton.
Accessories
Top Pad
Carton
Printer
4. Remove the tapes from the printer.

[BA401T]
[BA402T]
1- 1
1.2 Checks
5. Remove the spacers placed on both ends of the platen.
Spacer
Spacer
Platen
1.2 Checks
1. Check for damage or scratches on the printer.
2. Confirm that none of the accessories are missing. The parts below are provided as accessories.
Printer Rear Support SMW-4x8 Screw

Cable Clamp SMW-3x8 Screw
CD-ROM
(BA410T only)
NOTE: Keep the carton and pads for later transport.
1- 2
2. PRINTER INSTALLATION
2. PRINTER INSTALLATION
1. Place the printer on the level surface.
2. Keep enough space for replacing and maintenance works while the top cover is opened.
CAUTION!
When installing the printer, take the following 300 mm
precautions. Failure to do this may cause fire,
electric shock, or injury.
1. Avoid locations where it is subject to the 300 mm
following:
 Direct sunlight
 High temperature, high humidity
 Rapid change in temperature 30 mm
 Excessive vibration
 Dust
2. Keep away from any devices that emit 30 mm
magnetism or electromagnetic wave. 75 mm
3. Keep away from flame or moisture.
4. Be sure to place the printer on a level and
stable surface.
700 mm
5. As the enclosure of the BA402T model is
made from plastic, do not install the printer
where it might be exposed to oil or solvent.
300 mm
2- 1
3. MAIN UNIT REPLACEMENT EO18-33033
3.1 PS Unit
3. MAIN UNIT REPLACEMENT

WARNING!
1. Turn the power off and disconnect the power cord before replacing the main parts.
2. The stepping motor becomes hot in about-one-hour batch printing. Never touch the part when
opening the front cover during cleaning or maintenance operation. Doing so may cause you to
get burned.
Caution Label
Stepping Motor
Front Cover
3.1 PS Unit
1. Remove the screw from the back of the printer, and draw out the PS Unit halfway.
NOTE: If the PS Unit cannot be drawn out smoothly, check whether it gets stuck with the harnesses on both
sides.
P-3x6 Screw
PS Unit
2. Unlock the connectors of the cables connected to CN1 and CN2 on the PS PC Board, and disconnect
the cables.
CN2
CN1
3. Remove the two screws to detach the Inlet Ass’y.
Inlet Ass’y
SMW-3x6 Screw
3-1
3.1 PS Unit
4. Remove the screw to release the Ground Wire of the Inlet Ass’y.
Inlet Ass’y
Ground Wire
SMW-4x8 Screw
5. Draw out the PS PC Board Unit from the printer.
PS PC Board Unit
6. Remove the three screws to separate the PS PC Board from the frame.
7. Replace the PS PC Board with a new one, and then reassemble in the reverse order of removal.
SMW-3x6
Screw
SMW-3x6 Screw
NOTES:
1. When inserting the PS Unit into the printer, be careful
not to damage or pinch the lead wires by the edge of
printer rear plate.
2. Make sure that the Inlet Ass’y is attached so that the
ground terminal is positioned upside.
Ground Terminal
3-2
3.2 MAIN PC Board Ass’y

1. Remove the two screws from the back of the printer.
SMW-3x8* Screw
SMW-3x6 Screw
[BA410T] [BA420T]
2. Only for the B-SA4TM model, open the Front Cover, and remove the two screws that secure the Front
Cover.
Front Cover
SMW-3x6 Screw
3. Close the Front Cover.

4. Slightly open the Top Cover, and remove the Side Panel.
Top Cover
Side Panel
Top Cover
Side Panel
Hook
[BA410T] [BA420T]
5. Close the Top Cover.
3-3
6. Remove the screw to detach the Cable Clamp fixing the Print Head Cable (white).
7. Disconnect the all cables from the MAIN PC Board ass’y.
NOTE: Be careful that the connector of the Power Cable has a connector lock.
Print Head Cable

(White)
Power Cable
Connector Lock
8. To easily remove the MAIN PC board from the B-SA4TM model, remove the cable protection cover by
squeezing and raising it.
Cable Protection Cover
9. Remove the two screws from the printer back. Also, remove the screw which secures the MAIN PC
board together with the ground wires (orange and red lead wires).
10. Remove the MAIN PC board Ass’y from the printer.
NOTE: Be careful not to hit the component parts on the MAIN PC board against the printer frame.
Red Lead Wire
P-3x6 Screw
and Toothed Orange Lead Wire
Washer
SMW-3x6 Screw
3-4
11. Replace the MAIN PC board with a new one, and reassemble in the reverse order of removal.
CN18 CN8 CN10 RFID I/F

EXPIO I/F CN13 Fan motor
CN9
SIO & IEEE I/F
Panel PCB
CN19
Parallel I/F
CN11 Print Head
Signal
CN24 WLAN I/F

CN15
Sensors
CN14
CN16 Cutter I/F
USB I/F
(Type A) CN21
Ribbon motor
I/F
CN22 CN25
USB I/F RTC I/F
(TypeB)
CN26
LAN I/F
CN29 Power Supply CN30 Print Head Power
CN27 LF Motor
CN28 Power ON/OFF Switch
3-5
NOTES:
1. When re-attaching the Side Panel, be careful not to pinch the lead wires between the printer frames and the
Side Panel.
Be careful not to pinch

the lead wires by the
Side Panel.
2. After installing the MAIN PC board, place the cables and harnesses as shown below, and bind them
with cable clamps so as not to touch the stepping motor pulley or timing belt.
Place the Thermal
Attach a new Close the Ferrite
Head wire inside
cable tie. Core and screw it to
the Ferrite core.
the Main PCB.
IMPORTANT:
This step is important
ensure good contact for
EMI/ESD performance.
Timing Belt
Stepping Motor
Pulley
3-6
3.MAIN UNIT REPLACEMENT EO18-33033
3.3 Platen
3.3 Platen
1. Open the Top Cover.
2. Align the 2 side locks to the center of the platen holder (in between the slot).
3. Push both Platen Holders inside to release the hooks, and lift the Platen Ass’y.
Platen Holder Side Lock Platen Holder

Side Lock
Platen Ass’y
NOTES:
1. Do not disassemble the Platen Ass’y further as a Platen Ass’y is a minimum unit.
2. Be careful that the metal plate easily comes off. If it does, fit it as the following picture shows.
Metal Plate
4. Replace the Platen Ass’y with a new one, and then reassemble in the reverse order of removal.
3- 7
3.4 Stepping Motor and Top Cover Open Sensor (Left)

1. Remove the Side Panel from the printer. (Refer to Section 3.2.)
2. Remove the Platen Ass’y. (Refer to Section 3.3.)
3. Open the Top Cover and remove the screw which secures the Stepping Motor Frame.
SMW-3x6 Screw
4. Remove the screws to detach the Platen Gear Frame.

Platen Gear Frame
SMW-3x6 Screw
SMW-3x6 Screw
5. Remove the Platen Pulley Spacer together with the Platen Gear Frame.
6. Disconnect the Top Cover Open Sensor Cable.
Platen Pulley Spacer

Top Cover Open Sensor (Left)
NOTE: The Platen Pulley Spacer can be attached in either orientation.
3- 8
7. If necessary, remove the Top Cover Open Sensor (Left) by releasing the two hooks.
Top Cover Open

Sensor (Left)
8. Loosen the Motor Frame Locating Screw, on the upper left of the printer front.
Motor Frame Locating Screw

Do not remove, just loosen!
9. Disconnect the Stepping Motor cable from CN500 on the MAIN PC Board.
10. Release the Stepping Motor Cable from the Cable Clamp.
MAIN PC
Board
CN500
CN500
Stepping Motor Cable Cable Clamp Stepping Motor Cable Cable Clamp
[BA410T] [BA420T]
11. Release the two Media Sensor Harnesses (yellow and white) from the cable clamp.
NOTE: When fixing the Media Sensor Harnesses with the cable clamp, leave adequate slack so that they
would not be disconnected even when the media sensor is moved to the rightmost position.
Media Sensor Harness
Cable Clamps
3- 9
12. Release the bunch of ground wires from the Cable Clamp.
13. Remove the screw to release the Ground Wire (red).
14. Remove the two PT-4x12 screws and one SMW-4x8 screw to detach the Stepping Motor Unit.
NOTE: The SMW-4x8 screw secures the ground wire (green) together.
Bunch of Ground Wires
SMW-3x6 Screw
Cable Clamp
Ground Wire (Red) PT-4x12 Screw
SMW-4x8 Screw
Ground Wire (Green)
15. Remove the two screws to separate the Stepping motor from the belt.
Stepping Motor
Timing Belt
SMW-4x10 Screw
16. Replace the Stepping Motor with a new one, and then reassemble in the reverse order of removal.
Note:
Please follow checking methods below when reassembling the Stepping motor mounting plate to the back
of the mounting plate to prevent harness disconnection/short circuit due to pinching.
Before attaching the screw, slightly move the After Screw tightening, slightly move the
yellow harness from left to right to check if it yellow harness from left to right to check if it
will move freely. (Not caught in between) will move freely. (Not caught in between)
Screw hole Screw
Yellow sensor
Yellow sensor harness
Stepping motor Stepping motor
harness
mounting plate mounting plate
3-10
<Adjustment of Timing Belt>

1) Put the Timing Belt onto the Stepping Motor Pulley, and temporarily secure the Stepping Motor with the
two screws.
2) Pushing the Stepping Motor at the portion indicated in the picture below by a tension gauge with 3-kg
force, tighten the screws.
3) When the center of the belt is pushed by a tension gauge with 100-g force, it should sag for 1 mm.
2) 3)
Stepping
Motor
Timing Belt
Screw
3-11
3.5 Ribbon Motor/Ribbon Sensor

2. Only for the BA410T model, remove the lower two screws first. (These screws are not provided on the
BA420T model.)
3. Holding the Top Cover so as not to drop it, remove the upper two screws.
PT-4x12 Screw
Top Cover
Top Cover
First, remove
these SMW-4x8 Second, remove
screws. these PT-4x12
screws.
Hook
Hook
[BA410T] [BA420T]
4. Gently close the Top Cover supporting it by hand.
Top Cover
5. Remove the Top Cover and place it beside the printer.

At this time, release the Operation Panel Cable from the cable guide.
Top Cover
Operation Panel Cable
3-12
<Tip>
When removing the Ribbon Motor or the Ribbon Sensor only, step 6 to step 12 can be omitted.
It can be removed by just disconnecting each cable and removing the screw.
6. Disconnect the Ribbon Motor Connectors and Ribbon Sensor Harness.

7. Remove the two screws to release the ground wires (brown and black).
PT-3x8 Screw
PT-3x8 Screw
Ground Wire (Brown)
Ground Wire (Black)

Ribbon Sensor Harness
Ribbon Motor Connector Ribbon Sensor Harness
Ribbon Motor Connector
8. Remove the three screws to detach the Ribbon Motor Drive Unit.
Ribbon Motor
Drive Unit
PT-3x10 Screw
FLT-3x8 Screw
9. Remove the screw to detach the Ribbon Motor Unit.
Ribbon Motor Unit
PT-3x8 Screw
3-13
10. Remove the screws to detach the Ribbon Motors.
Ribbon Motor
Ribbon Motor
SMW-3x6 Screw SMW-3x6 Screw
11. Remove the screws to detach the Ribbon Sensors.
SMW-3x6 Screw
Ribbon Sensor
Ribbon Sensor
12. Remove the Sensor PC Board by releasing the hooks.
Sensor PC Board
3-14
13. Replace the Ribbon Motor and Ribbon Sensor with new ones, and then reassemble in the reverse
order of removal.
NOTES:
1. When re-attaching the Ribbon Motor Drive Unit to the upper frame, be careful not to pinch the lead wires.
For wiring of the lead wires, refer to the following picture.
2. When re-attaching the Ribbon Motor Drive Unit to the upper frame, make sure that the locating pin touches
the left end of the left oval hole. Then, tighten the locating pins with the two screws.
FLT-3x8 Screw FLT-3x8 Screw
Locating Pin
3-15
3.6 Fan Motor
3.6 Fan Motor

1. Remove the Side Panel from the printer. (Refer to Section 3.2.)
2. Disconnect the Fan Motor Cable from CN8 on the MAIN PC Board. Open the cable
Fan Motor Cable
CN8
3. Remove the Top Cover and place it beside the printer. (Refer to Section 3.5.)
4. Remove the two screws to detach the Fan Motor Plate.
Fan Motor Plate
PT-3x8 Screw
5. Cut the Cable Band securing the Fan Motor Lead Wires.
6. Remove the two screws to detach the Fan Motor from the Fan Motor Plate.
Fan Motor
SMW-3x30 Screw
Fan Motor Plate
7. Replace the Fan Motor with a new one, and then reassemble in the reverse order of removal.
3-16
3.7 Operation Panel (For the BA410T)

1. Open the Ribbon Cover.
Ribbon Cover
2. Remove the four screws to detach the Operation Panel from the Ribbon Cover.
Operation Panel
Ribbon Cover
PT-4x12 Screw
NOTE: When removing these screws, use a Phillips-head screw with the length of 100 mm or less. If you do
not have such a driver, remove the Top Cover in advance. (Refer to Section 3.5.)
3. Remove the two screws to detach the Panel PC board.
PT-3x8 Screw
Panel PC Board
3-17
4. Disconnect the cables which connects the Panel PC board to the LCD PC board.
LCD PC Board
Panel PC Board
CN2 CN1
CN3
5. Remove the two screws to detach the LCD PC board.
LCD PC Board
PT-3x8 Screw
6. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal.
NOTE: For wiring of the cables, refer to the following picture.
3-18

1. Open the Ribbon Cover.
Ribbon Cover
Ribbon Cover
2. Remove the two screws and release the two hooks to detach the Operation Panel from the Ribbon
Cover.
FLT-3x12 Screw
Hook
Hook
Operation Panel
3. As shown in the picture below, unhook the Operation Panel Cover.
Ribbon Cover
Hook
Operation Panel
4. Disconnect the Operation Panel Cable from CN1 on the Panel PC Board.
5. Remove the two screws to detach the Panel PC Board. Flip over the Panel board and disconnect the
other 2 cables.
Panel PC Board
CN1
PT-3x8 Screw
3-19
6. Disconnect the 2 cables which connects the Panel PC Board to the LCD PC Board.
Panel PC Board
LCD PC Board
7. U the four hooks to detach the LCD PC Board.
LCD PC Board
Hook
8. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal.
NOTE: For wiring of the cables, refer to the following picture.
3-20
3.9 Print Head
3.9 Print Head

CAUTION!
1. NEVER loosen or remove the following two screws of the Print Head as they have been fine adjusted
before shipment. If they are loosened or removed, print quality may become deteriorated.
NEVER loosen or
remove these
screws.
2. Do not touch the Print Head Element when handling the Print Head.
1. Fully open the Ribbon Cover.

2. Slightly open the Top Cover (10 mm).
Ribbon Cover
Top Cover
10 mm
3. Unlock the Print Head by pressing the hooks toward the center. Then pull the Print Head downward.
NOTE: Care must be taken not to damage the Print Head Element by hitting it against any metal parts.
Hook
Print Head
3-21
3.9 Print Head
4. Disconnect the Print Head Cable from the Print Head.
Print Head Cable
Print Head
5. Replace the Print Head with a new one, and then reassemble in the reverse order of removal.
3-22
3.10 Media Sensor
3.10 Media Sensor

2. Slightly push the Upper Sensor Lever inside, and open the Upper Sensor Ass’y.
Upper Sensor Lever
Upper Sensor Ass’y
3. Pushing the tabs on the rear of the Media Sensor Block toward the front of the printer, slightly lift the
back of the Media Sensor Block, and remove it toward the printer back.
Media Sensor Block Tab
4. Move the upper and lower Media Sensors to the left end, then, disconnect the Sensor Harnesses.
(Upper sensor: White, Lower senor: Yellow)
Media Sensor
Upper Sensor
Harness (White)
Lower Sensor
Harness (Yellow)
3-23
3.10 Media Sensor
5. Remove the two E-rings, the Shaft, and the Upper Sensor Ass’y.
E-Ring
Shaft
Upper Sensor Ass’y
E-Ring
6. Remove the Upper Sensor Cover (Top) by releasing the four hooks.
Hook
Upper Sensor Cover (Top)
7. Remove the Upper Sensor PCB Casing by releasing the two hooks.
Upper Sensor PCB Casing
8. Separate the Upper Sensor PCB from the Upper Sensor PCB Casing by releasing the four hooks.
Upper Sensor
PCB Casing
Upper Sensor PCB
3-24
3.10 Media Sensor
9. Move the Lower Media Sensor toward the center. Failure to do this prevents disassembling the Lower
Sensor Ass’y.
Lower Media Sensor
10. Remove the Lower Sensor Cover (Top) by releasing the two hooks.
Lower Media Cover

(Top)
11. Remove the Lower Sensor PCB Casing by releasing the two hooks.
Lower Sensor PCB Casing
12. Separate the Lower Sensor PCB from the Lower Sensor PCB Casing by releasing the two hooks.
Lower Sensor
PCB Casing
Lower Sensor
PCB
3-25
3.10 Media Sensor
13. Replace the Sensor PCB with a new one, and reassemble in the reverse order of removal.
NOTES:
1. Before re-connecting the Sensor Harnesses to the Sensor PCBs, be sure to move the upper and lower
Media Sensors to the left end.
Sensor Harnesses
Media Sensor
2. After connecting the Sensor Harnesses and when installing the Media Sensor Block on the printer, be sure
to move the upper and lower Media Sensors to the right. Doing this removes slack of the Sensor Harnesses.
Do not move the Media Sensors to the rightmost position, as this may cause the Sensor Harnesses to be
disconnected.
Media Sensor
3-26
3.11 Top Cover Open Sensor (Right)

1. Refer to Steps 1 to 7 in Section 3.2 (MAIN PC Board Ass’y) and disconnect the all cables from the MAIN
PC Board Ass’y.
2. Push and remove the Blind Plate from the printer back
Blind Plate
<Tip>
The Blind Plate has an opening so that it can be used as a fanfold paper inlet. When using fanfold
paper, attached the Blind Plate upside down.
Opening As a blind plate As a fanfold paper inlet
3. Remove the three screws to detach the Printer Frame.
SMW-4x8 Screw
Printer Frame
3-27
4. Remove the two screws from the Stepping Motor Unit.
SMW-3x6 Screw
Stepping Motor Unit RemoveSMW-3x6

Screw
SMW-4x8 Screw
5. Loosen the Motor Frame Locating Screw, on the upper left of the printer front. Remove the two screws
indicated below.
6. Release the side hooks of the Media Path Frame, and draw it out upward.
Media Path Frame
Motor Frame
Locating Screw
Do not remove, just loosen!
Side Hook
7. Remove the two screws to detach the Sensor Frame and release the Ground Wire (Green).
Sensor Frame
PT-4x12 Screw
PT-4x12 Screw
Ground Wire (Red)
3-28
8. Disconnect the Top Cover Open Sensor Harness (Blue).
Top Cover Open Sensor

Harness (Blue)
9. Remove the Top Cover Open Sensor (Right) from the Sensor Frame.
Top Cover Open Sensor (Right)
Sensor Frame
Top Cover Open Sensor (Right)
3-29
4. INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT EO18-33033
4. INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT
4. INSTALLATION PROCEDURE FOR OPTIONAL

EQUIPMENT
WARNING!
1. Follow all manual instructions. Failure to do so could create safety hazards such as fire or electrocution.
 Manual instructions must be followed when installing option kits or adding cables to avoid system
failures and to insure proper performance and operation
 Failure to follow manual instructions or any unauthorized modifications, substitution or change to this
product will void the limited product warranty.
2. Turn the power off and disconnect the power cord before installing the cutter module. Also, do not
connect/disconnect the cutter harness to/from the printer within one minute from a power off to protect the
internal electrical circuit of the printer.
CAUTION!
1. Do not touch the print head or its neighboring parts immediately after printing, or you may burn yourself.
2. Be careful not to pinch your fingers or hands with the covers.
3. When opening the top cover, it must be opened gently. Failure to do this may cause the printer to fall,
resulting in an injury or damage to the printer.
4. Be careful not to injure your fingers when installing the cutter module.
The following optional kits are provided for this printer.

In this section, installation procedures for these optional equipment are described.
● BA204-QM-S: Cutter module
● BA204P-QM-S: Cutter module
● BA904-H-QM-S: Strip module
● BA904P-H-QM-S: Strip module
● BA700-RTC-QM-S: Real Time Clock Board
● BA700-IO-QM-S: Expansion I/O Board
● BA700-WLAN-QM-S: Wireless LAN Board
● BA700-CEN-QM-S: Parallel Interface Board
● BA700-RS-QM-S: Serial Interface Board
● BA700-RFID-U4-EU/AU/KR-S: UHF RFID kit
● BA704-TPH2-QM-S: 203-dpi Print Head Kit
● BA904-FF-QM-S: Fanfold Paper Guide Module
4- 1
4.1 Cutter Module (BA204-QM-S)

BA204-QM-S is an optional cutter module for the BA410T Series.
4.1.1 Packing List

All the following parts are supplied with the kit. Make sure you have all items shown below.
Cutter Unit (1 pc.) Cutter Module Cover (1 pc.) Installation Manual (1 copy)
4.1.2 Installation Procedure
Important! Do not start installing the cutter unit within one minute after turning the printer power off.
1. Open the Top Cover and the Front Cover.
Top Cover
Front Cover
2. Detach the Connector Cover provided behind the Power Switch by removing the screw.
Connector Cover
Screw
Power Switch
4- 2
3. Open the Front Cover at an angle of over 100 degrees. Remove the Front Cover by lifting it to
disengage the hinge pins from the hinge. The Front Cover cannot be removed unless it is opened at a
100 degrees angle or more as the stoppers of the hinge prevent disengagement.
100
Stopper
Front Cover
4. Mount the Cutter Module Cover by inserting the hinge pins into the hinges.
Cutter Module Cover
5. Fit the Cutter Unit to the front of the printer by inserting the Hinge Pins into the Bracket Holes.
Hinge Pin
Bracket Hole
Hinge Pin
Cutter Unit
Bracket Hole
4- 3
6. Connect the Cutter Harness to the connector at the front of the printer.
Cutter Harness Connector
7. Close the Cutter Unit and secure it to the printer with the Set Screw.
Cutter Unit
Set Screw
8. Close the Cutter Module Cover. After that, refer to the Owner’s Manual to load the media, set MOVE
TO TEAROFF parameter to ON in the user mode (or system mode), and perform an operation check
for a proper cut issue.
4- 4
4.2 Cutter Module (BA204P-QM-S)

BA204P-QM-S is an optional cutter module for the BA420T Series.
4.2.1 Packing List

The following parts are supplied with the kit. Make sure you have all items shown below.
Cutter Unit (1 pc.) Cutter Module Cover (1 pc.) M-3x6 Screw (1 pc.) Installation Manual
(1 copy)
NOTE: The color of the actual Cutter Module Cover for the BA204P-QM-S is black.
Important! Do not start installing the cutter unit within one minute after turning the printer power off.
Top Cover
Front Cover
Connector Cover
Screw
Power Switch
4- 5
100
Stopper Front Cover
4. Mount the Cutter Module Cover by inserting the hinge pins into the hinges.
Cutter Module Cover
5. Fit the Cutter Unit to the front of the printer by inserting the Hinge Pins into the Bracket Holes.
Hinge Pin
Bracket Hole
Hinge Pin
Cutter Unit
Bracket Hole
4- 6
6. Connect the Cutter Harness to the connector at the front of the printer.
Connector
Cutter Harness
7. Close the Cutter Unit and secure it to the printer with the Set Screw.
Cutter Unit
Set Screw
8. Secure the Ground Wire with the M-3x6 screw. Orient the terminal of the Ground Wire as shown in the
picture below.
Ground Wire
M-3x6 Screw
NOTE: The Ground Wire is not long enough to fully open the Cutter Unit. Be careful when opening it.
9. Close the Cutter Module Cover. After that, refer to the Owner’s Manual to load the media, set MOVE
TO TEAROFF parameter to ON in the user mode (or system mode), and perform an operation check
for a proper cut issue.
4-7
(Revision Date: Aug., 2019
4.3 Strip Module (BA904-H-QM-S)

BA904-H-QM-S is an optional strip module for the BA410T Series.
4.3.1 Packing List

All the following parts are supplied with the kit. Make sure you have all items shown below.
Strip Module (1 pc.) Strip Module Cover (1 pc.) SMW-3x6 Screw (4 pcs.)
Cutter (1 pc.) Guide Roller (1 pc.) Installation Manual (1 copy)
NOTE: When issuing labels in batch mode with the strip module installed, please use the provided cutter to tear off the
issued labels. Do not attach the cutter when labels are stripped one by one.

1. Turn off the power and disconnect the power cord.
Top Cover
Front Cover
4- 8
Connector Cover
Screw
Power Switch
100
Stopper Front Cover
5. Mount the Strip Module Cover by inserting the hinge pins into the hinges.
Strip Module Cover
4- 9
6. Connect the Strip Harness to the connector at the front of the printer.
Connector
Strip Harness
7. Refer to the following Note and fit the Shaft Holders of the Backing Paper Feed Roller into the cuts of
the printer.
Backing Paper Feed Roller
Cut Cut
Strip Module
Shaft Holder
Shaft Holder
4-10
NOTES: When fitting the Shaft Holders of the Backing Paper Feed Roller, follow the procedure below.
(1) Set the plates on each end of the Backing Paper Feed Roller in the orientation shown in Fig.1.
(2) Push the tabs on both plates (Fig. 1) inside to bend them. Doing this prevents an interference by the tabs
when fitting the Shaft Holders.
(3) Fit the Shaft Holders into the cuts of the printer. (Fig. 2)
(4) In the indicated order, push the plates from the inside to return the plates back to the original condition.
(Fig. 3)
If only one side is fit and the plate is returned to the original condition, the other side may not be fit
correctly. In this case, do it over again using a flat-head screwdriver. (Fig. 4)
Plate
Left Right
Plate
Plate
Tab Plate
Fig. 1 Tab
Fig. 2
Left Right
1
3
Plate Plate
2
4
Fig. 4
Fig. 3
8. Secure the Strip Module to the printer with the two screws. Make sure that the Feed Roller Gear rotates
smoothly.
Feed Roller Gear

SMW-3x6 Screw
4-11
9. Close the Strip Module.
Strip Module
10. Close the Strip Module Cover. Refer to the Owner’s Manual and load a label roll, then perform an
operation check for a proper strip issue.
4.3.3 Attaching the Cutter
! WARNING Do not touch the cutter edge, or you may injure your fingers.
The supplied cutter is used to tear off the batch-issued labels. Attach the cutter with the two SMW-3x6
screws as shown in the picture below. Insert the leading edge of the labels into the opening under the
cutter.
SMW-3x6 Screw
Opening
Strip Module Cutter Edge
4-12
4.3.4 How to Use the Guide Roller

When issuing the label with the length of 50 mm or more, fit the guide roller to the center of the strip module
cover to prevent the stripped label from sticking to the cover.
Opening
Guide Roller
Strip Module Cover
4-13
4.4 Strip Module (BA904P-H-QM-S)
4.4 Strip module (BA904P-H-QM-S)

BA904P-H-QM-S is an optional strip module for the BA420T Series.
4.4.1 Packing List

Strip Module (1 pc.) Strip Module Cover (1 pc.) SMW-3x6 Screw (4 pcs.)
Cutter (1 pc.) Guide Roller (1 pc.) Installation Manual (1 copy)
NOTES: 1. The color of the actual Strip Module Cover for the BA904P-H-QM-S is black.
2. When issuing labels in batch mode with the strip module installed, please use the provided cutter to tear off the
issued labels. Do not attach the cutter when labels are stripped one by one.

Top Cover
Front Cover
4-14
Connector Cover
Screw
Power Switch
100
Stopper Front Cover
5. Mount the Strip Module Cover by inserting the hinge pins into the hinges.
Strip Module Cover
4-15
6. Connect the Strip Harness to the connector at the front of the printer.
Connector
Strip Harness
7. Refer to the following Note and fit the Shaft Holders of the Backing Paper Feed Roller into the cuts of
the printer.
Cut Backing Paper Feed Roller Cut
Strip Module
Shaft Holder
Shaft Holder
4-16
NOTES: When fitting the Shaft Holders of the Backing Paper Feed Roller, follow the procedure below.
(1) Set the plates on each end of the Backing Paper Feed Roller in the orientation shown in Fig.1.
(2) Push the tabs on both plates (Fig. 1) inside to bend them. Doing this prevents an interference by the tabs
when fitting the Shaft Holders.
(3) Fit the Shaft Holders into the cuts of the printer. (Fig. 2)
(4) In the indicated order, push the plates from the inside to return the plates back to the original condition.
(Fig. 3)
If only one side is fit and the plate is returned to the original condition, the other side may not be fit
correctly. In this case, do it over again using a flat-head screwdriver. (Fig. 4)
Plate
Left Right
Plate
Plate Plate
Tab
Fig. 1 Tab
Fig. 2
Left Right
1
3
Plate
Plate
2
4
Fig. 3 Fig. 4
8. Secure the Strip Module to the printer with the two screws. Make sure that the Feed Roller Gear rotates
smoothly.
Feed Roller Gear SMW-3x6 Screw
4-17
9. Close the Strip Module.
Strip Module
10. Close the Strip Module Cover. Refer to the Owner’s Manual and load a label roll, then perform an
operation check for a proper strip issue.
4.4.3 Attaching the Cutter
! WARNING Do not touch the cutter edge, or you may injure your fingers.
The supplied cutter is used to tear off the batch-issued labels. Attach the cutter with the two SMW-3x6
screws as shown in the picture below. Insert the leading edge of the labels into the opening under the
cutter.
Opening SMW-3x6 Screw
Strip Module Cutter Edge
4-18
4.4.4 How to Use the Guide Roller

When issuing the label with the length of 50 mm or more, fit the guide roller to the center of the strip module
cover to prevent the stripped label from sticking to the cover.
Opening Guide Roller
Strip Module Cover
4-19
4.5 Real Time Clock Board (BA700-RTC-QM-S)

BA700-RTC-QM-S is an optional Real Time Clock for the BA410T/BA420T Series.
Pictures of the BA410T are used for this document, but the installation procedure is common between the
BA410T and the BA420T unless otherwise specified.
4.5.1 Packing List

Real Time Clock (1 pc.) SMW-4x8 Screw (1 pc.)
Interface Cable (1 pc.) Lithium Battery CR2032 (1 pc.)
Perchlorate Material
- special handling may apply.
See http://www.dtsc.ca.gov/
hazardouswaste/perchlorate/
-- Note; This is applicable to California, U.S.A only
Installation Manual (1 copy) Battery Sticker (1 pc.)

2. Remove the Side Panel in the following order. Please note the procedure is different between the
BA410T series and the BA420T series.
BA410T BA420T
1. Remove the two SMW-3x6 screws from the back 1. Remove the two SMW-3x6 screws from the back of
of the printer. the printer.
SMW3x6 SMW3x6
4-20
2. Open the Top Cover and the Front Panel. 2. Open the Top Cover. Slide the Side Panel
backward, then remove it in the direction of arrow
A.
Top Cover Top Cover
Side Panel A
Front Panel
3. Remove the two SMW-3x6 screws which secure Reverse side of Side Panel
the Side Panel.
SMW3x6
4. Close the Front Panel and remove the Side Panel.
Side Panel
3. Place the Lithium Battery into the Battery Socket with the “+” mark facing up.
“+”
Lithium Battery
Battery Socket
NOTES: 1. A new battery is supposed to last about 2 years or more, but it varies depending on the operating conditions.
When a new battery is loaded, write down the battery replacement date on a supplied battery sticker, and
attach it to the reverse side of the Side Panel as a reminder.
4-21
2. When replacing the lithium battery, be sure to use CR2032. Using a wrong type battery may cause explosion.
3. When disposing of used batteries, follow your local regulations.
Battery Sticker
電池有効期限
EXPIRE DATE OF
BATTERY LIFE
PLAZO VIGENTE
Reverse side of Side Panel DE BATERIA
DURÉE DE VALIDITÉ
DU BATTERIE
GÜLTIGSDAUER
DER BATTERIE
电池有效期
1 07 May 2020
2
3
4
5
6
4. Connect the Interface Cable to the Real Time Clock.

Interface Cable
Real Time Clock
5. Correct the orientation of the ground wire of the cutter option harness (green) as shown in the picture
below to facilitate attachment of the Real Time Clock.
Ground Wire of the Cutter

Option Harness
4-22
6. Attach the Real Time Clock to the printer with the supplied SMW-4x8 screw.
Real Time Clock
SMW-4x8 Screw
Cutter Option Harness

(Green)
NOTE: Pass the cutter option harness between the Real Time Clock and the metal plate.
Real Time Clock
Metal Plate
Cutter Option Harness (Green)
7. Pass the Interface Cable through the Cable Clamp, and connect it to CN25 on the MAIN PC Board, as shown
in the pictures below. For the BA420T model, wind the cable on the two Cable Clamps one time.
BA410T Model MAIN PC Board Connector CN25

Real Time Clock
Cable Clamp Interface Cable
4-23
BA420T Model
MAIN PC Board
Real Time Clock
Connector CN25
Interface Cable
Wind the cable one time.
Cable Clamp
8. Attach the Side Panel, removed in Step 2, back to the printer. Care must be taken not to catch the Interface
Cable by the Side Panel.
9. Refer to the Owner’s Manual and set the date and time.
4-24
4.6 Expansion I/O Board (BA700-IO-QM-S)

BA700-IO-QM-S is an optional expansion I/O board for the BA410T/BA420T series.
4.6.1 Packing List

Expansion I/O Board (1 pc.) Interface Cable (1 pc.) M-3x6 Screw (2 pcs.) Installation Manual
(1 copy)

2 Refer to Section 4.5.2 and remove the Side Panel.
3. Remove the two SMW-3x6 screws to detach the Blind Plate.
SMW-3x6 Screw
Blind Plate
NOTE: Keep the Blind Plate for future use.
4-25
4. Connect the Interface Cable to the Expansion I/O Board so that the blue side of the cable terminal faces
up.
Interface Cable
Expansion I/O Board
5. Attach the Expansion I/O Board to the back of the printer with the supplied M-3x6 screws.
Expansion I/O Board
M-3x6 Screw
6. Connect the Interface Cable to CN18 connector on the MAIN PC Board so that the blue side of the cable
terminal faces toward the front of the printer.
NOTE: Please be careful not to fold the interface cable.
Expansion I/O Board
MAIN PC Board
Interface Cable
CN18 Connector
7. Attach the Side Panel, removed in Step 2, back to the printer.

8. Refer to the Owner’s Manual and set the interface parameters.
4-26
4.7 Wireless LAN Board (BA700-WLAN-QM-S)

BA700-WLAN-QM-S is an optional wireless LAN interface board for the BA410T/BA420T Series.
4.7.1 Packing List

Wireless LAN Board (1 pc.) Interface Cable (1 pc.) M-3x6 Screw (2 pcs.)
FCC IC Sticker (1 pc.) Installation Manual (1 copy)
NOTES:
1. MAC address of the Wireless LAN module will be necessary when setting the MAC address filtering function of an access
point. As it is printed on the Wireless LAN Board, write it down on this page before mounting the covers. Pass the MAC
address to the end user to keep it safe.
2. Be careful not to hit or damage the antenna when installing this kit. A damaged antenna may affect the performance.
Antenna MAC Address
Wireless LAN Board
MAC Address
4-27

2. Refer to Section 4.5.2 and remove the Side Panel.
3. Remove the two SWM-3x6 screws to detach the Blind Plate.
SMW-3x6 Screw
Blind Plate
4. Connect the Interface Cable to the Wireless LAN Board.
Interface Cable
Wireless LAN Board
5. (BA420T printer only) Unscrew and remove the Antenna Cover from the Wireless LAN Board.
Screw
Screw Antenna Cover
4-28
6. Attach the Wireless LAN Board to the back of the printer with the supplied M-3x6 screws in the
orientation shown in the picture below.
(BA420T printer only) Attach the Antenna Cover to the Wireless LAN Board with the screws removed in
Step 5.
NOTE: When attaching the Wireless LAN Board, be careful not to damage the electrolytic capacitor on the MAIN PC
Board.
Electrolytic Capacitor
M-3x6 Screw
Antenna Cover Wireless LAN Board
7. Connect the Interface Cable to CN24 connector on the MAIN PC Board.
MAIN PC Board
CN24 Connector
Wireless LAN Board
Interface Cable
4-29
(Revision Date: Sep., 2019)

9. After installing the Wireless LAN Board, attach the FCC IC sticker to the position shown in the picture
below.
Version Label
FCC IC Sticker
Rating Label
Back side of the printer
10.Refer to the Owner’s Manual and set the interface parameters.

11. Pass the MAC address to the end user to keep it safe. MAC address of the Wireless LAN module will
be necessary when setting the MAC address filtering function of an access point.
4.7.3 Country/Region Code Switching Method for Wireless LAN Module

To activate the wireless LAN function and select/set the country/region code, use the utility tool BCP Setting
Tool (V001.008 or later).
The BCP setting tool starts from a PC connected with a USB cable.
Operating procedure:
1) Download “BCP Setting Tool” (V001.08 or later) from Top-View.
4-30
(Revision Date: Sep., 2019)
2) Select “BA400T-G/T (203dpi/300dpi)” from “Printer:” in the Printer Setting page.
3) Select “USB” from “Interface:”.
4-31
4) Select the “WLAN” tab on the “Parameter Setting” page.

Point: To add a setting change to a printer that has already been set with various parameters, load the
setting information from the printer by pressing [Get Parameter].
5) Check the “WLAN Detail” checkbox.

Then, press [CTRL] + [SHIFT] + [ALT] + [L] keys on the keyboard all at once.
A country/region code can be selected from the “Country Code” box.
Change the initial value “INIT” to the target country/region.
4-32
Point: If you want to limit the frequency of the wireless LAN as necessary, check the “802.11abgn”
checkbox and select the appropriate frequency from the “Band select” box.
6) When the setting is completed, click [Set Parameter] to transfer the data to the printer.
Point: Printer setting record information can be output/saved as “Setting Information Files (*.Xml)”.
This information can be input/reused at next printer parameter setting change.
4-33
4.8 PARALLEL INTERFACE BOARD (BA700-CEN-QM-S)

BA700-CEN-QM-S is an optional parallel interface board for the BA410T/BA420T Series.
4.8.1 Packing List

Parallel Interface Board (1 pc.) Interface Cable (1 pc.) Installation Manual (1 copy)

2 Refer to Section 4.5.2 and remove the Side Panel.
3. Remove the two SMW-3x6 screws to detach the Blind Plate.
SMW-3x6 Screw
Blind Plate
4-34
4. Connect the Interface Cable to the Parallel Interface Board so that the blue side of the cable terminal
faces up.
Parallel Interface Board
Interface Cable
5. Remove the M-3x6 screws from the connector bracket of the Parallel Interface Board.
M-3x6 Screw
6. Attach the Parallel Interface Board to the back of the printer with the removed M-3x6 screws.
4-35
7. Connect the Interface Cable to CN13 connector on the MAIN PC Board so that the blue side of the
cable terminal faces toward the front of the printer.
CN13 Connector
MAIN PC Board
Interface Cable

4-36
4.9 Serial Interface Board (BA700-RS-QM-S)

BA700-RS-QM-S is an optional serial interface board for the BA410T/BA420T Series.
4.9.1 Packing List

SIO PC Board (1 pc.) Interface Cable (1 pc.) M-3x6 Screw (2 Installation Manual
pcs.) (1 copy)

2. Refer to Section 4.5.2 and remove the Side Panel in the following order.
3. Remove the two SMW-3x6 screws to detach the Blind Plate
SMW-3x6 Screw
Blind Plate
4-37
4. Connect the Interface Cable to the SIO PC Board so that the blue side of the cable terminal faces up.
SIO PC Board
Interface Cable
5. Attach the SIO PC Board to the back of the printer with the supplied two M-3x6 screws.
M-3x6 Screw
SIO PC Board
6. Connect the Interface Cable to CN13 connector on the MAIN PC board so that the blue side of the
cable terminal faces toward the front of the printer.
CN13 connector
MAIN PC Board
Interface Cable
SIO PC Board

4-38
4.10 RFID Kit (BA704-RFID-U4-EU/AU/KR-S)

The BA704-RFID-U4-EU/AU/KR-S is exclusively for the BA410T/BA420T Series.
This RFID kit complies with radio laws of all applicable countries.
As this product is a wireless communication device, please be sure to read the following precautions
carefully.
WARNING!
1. Do not use a printer embedded with this product near medical equipment. Radio wave emitted from this
product may affect the operation of medical equipment, such as an implanted cardiac pacemaker and
implantable cardioverter-defibrillator.
If a use of this product should be likely to have affected medical equipment, immediately turn off the product
and contact your TOSHIBA TEC sales agent.
Keep a printer embedded with this product at least 22cm away from a person with an implanted cardiac
pacemaker or implantable cardioverter-defibrillator.
2. Do not export a printer embedded with this product to the countries or areas where a use of this product is not
allowed, without permission. Doing so is against the law, and you may be punished.
When exporting this product, check the laws and regulations of a destination country and take necessary
procedures.
3. Follow all manual instructions. Failure to do so could create safety hazards such as fire or electrocution.
 Manual instructions must be followed when installing option kits or adding cables to avoid system
failures and to insure proper performance and operation.
 Failure to follow manual instructions or any unauthorized modifications, substitution or change to this
product will void the limited product warranty.
4. Turn the power OFF and disconnect the power cord before installing the RFID module.
4.10.1 Applicable Model

(1) This optional device is intended for the following models:
BA410T-GS12/TS12-QM-S and BA420T-GS12/TS12-QM-S
Be careful not to install this product in any other models than above.
(2) The countries/regions where the use of this device is allowed are as follows:
Model Name Frequency Band Applicable Countries
BA704-RFID-U4-EU-S UHF 869.85MHz EU+EFTA
BA704-RFID-U4-AU-S UHF 918.25 to 925.75MHz Australia
BA704-RFID-U4-KR-S UHF 920.9 to 923.3MHz Korea
4-39
4.10.2 Packing List

RFID module* (1 pc.) Antenna (1 pc.)
Shield Label (1 pc.) P-3x8 screw (4 pcs.) FL-3x6 screw (1 pc.)
Shield plate (1 pc.) Antenna attachment plate Edge guard (2 pcs.) Cable clamp (3 pcs.)
(1 set)
SMW-2.5x6 screw (2 pcs.) Test label (1 pc.) Installation Manual

(1 copy)
* The color of the actual RFID module harness is black.

IMPORTANT!
1. To protect the internal circuits of the printer, do not start installing the RFID kit within one minute after
turning the printer power off.
2. Do not disconnect the interface cable from the RFID module. Installing the RFID module with the interface
cable disconnected may cause a failure of the RFID module.

2. Refer to Section 4.5.1 and remove the Side Panel.
3. Open the Front Panel.
4-40
4. Hang the RFID Module on the two hooks which are provided under the Platen Holder Block, as shown
below.
Hook
Hook
RFID Module
5. Secure the RFID module with the FL-3x6 screw while pushing up the module.
Push thePush up up
module
FL-3x6
RFID Module
6. Fit the Edge Guards on the cut of the metal plate as far as they will go.
Edge Guard
7. Move the upper and lower media sensors to the left side, then open the Sensor Cover.
Sensor Cover
Upper Sensor Lower Sensor
4-41
8. While pushing the tabs on the rear of the Media Sensor Block toward the front of the printer, slightly lift
the back of the Media Sensor Block, and pull it upward.
Tab
Tab
Media Sensor Block
9. Disconnect the two cables from the Media Sensor Block.
Media Sensor Block
10. Place the Shield Label on the front side of the Media Sensor Block without removing the backing
paper, in the orientation shown below. Align the center and the upper edge of the Shield Label so that it
does not protrude from the sticking plane.
Shield Label
Upper edge
Media Sensor Block
4-42
11. While pushing the Shield Label against the vertical plane of the Media Sensor Block and aligning the
right edge of the Shield Label with the right-most line on the sticking plane, remove the right-side
backing paper and attach the Shield Label from right to center. Then, remove the left-side backing
paper and attach the Shield Label completely.
NOTE: Make sure that there is no clearance between the upper edge of the Shield Label and the vertical plane of the
Media Sensor Block. Otherwise, normal data read from or data write to RFID tag may be disabled.
Line
Vertical plane
12. Temporarily attach the Antenna Attachment Plates to the Media Sensor Block with the P-3x8 screws,
as shown below.
P-3x8 Screw
Antenna Attachment Plate

Media Sensor Block
13. Align the dowel pins of the Antenna with the dowel holes of the Antenna Attachment Plates, and secure
the antenna with the two SMW-2.5x6 screws.
Dowel Hole
SMW-2.5x6
Antenna
Dowel Pin SMW-2.5x6
Dowel Hole
Dowel Pin
4-43
14. Fully tighten the P-3x8 screws to secure the both Antenna Attachment Plates.
P-3x8 Screw
P-3x8 Screw
15. Place the Shield Plate on the Media Sensor Block while aligning the dowel holes on each side of the
Shield Plate with the dowel pins of the Media Sensor Block. Secure the Shield Plate with the P-3x8
screws.
Shield Plate
P-3x8 Screw
Dowel Hole P-3x8 Screw Shield Plate
Dowel Hole
P-3x8 Screw
Media Sensor Block
Dowel Pin
16. Re-connect the two cables, which were disconnected in Step 7, to the Media Sensor Block.
Media Sensor Block
4-44
17. Connect the Antenna Cable (thin, black cable) of the RFID module to the Antenna until it clicks.
Antenna
Connector Antenna Cable
18. Re-place the Media Sensor Block.

First, fit the tabs on the front side, then push down the rear of the Media Sensor Block until it clicks.
NOTE: Be careful not to pinch the Antenna Cable.
Media Sensor Block
19. Attach the three Cable Clamps to the positions shown below. Regarding the left and the center Cable
Clamps, put them so that the open side faces the printer front.
▪ 1cm above the metal plate ▪ Behind the cut of the metal
▪ Attach the cable clamp so plate
that the open side faces the ▪ Attach the cable clamp so that
printer front. the open side faces to the
right.
▪ In front of the motor

▪ Attach the cable clamp so
that the open side faces
the printer front.
4-45
20. Pass the Antenna Cable between the Edge Guards and through the Cable Clamps.
CAUTION：Do not fold the Antenna Cable, or a communication failure may occur.
When passing the Antenna Cable through the center Cable Clamp, make a loop as shown below. Doing so
will prevent damage to the Antenna Cable which may be caused when the Media Sensor Block is removed
from the printer.
Make a loop.
Antenna Cable
Edge Guard
Antenna Cable
21. Pass the Interface Cable between the Edge Guards and through the center and the left Cable Clamps.
Interface Cable
22. Draw out the Interface Cable to the outside of the printer frame. Then, pass the Interface Cable under
the ground wire and fasten the cable with the Cable Clamp(s) together with other cables. (BA410:1
pc./BA420: 2 pc.)
BA410 BA420
Interface Cable Interface Cable
Cable Clamp Ground wire Cable Clamp Ground wire
4-46
23. Pass the Interface Cable under the other cables and connect it to CN10 Connector on the MAIN PCB.
BA410 BA420
CN10 connector CN10 connector
MAIN PCB MAIN PCB

Interface Cable Interface Cable
24. Mount the Side Panel in the reverse order or removal. Be careful not to pinch the cables.
4.10.4 RFID Operation Check

NOTE: For the RFID setting in the system mode, please refer to the Owner’s Manual.
For the RFID calibration function, please refer to the RFID analyze tool manual and use the BCP RFID analyze tool.
For details, contact the service representative.
1. Plug the Power cord into the electrical outlet. Turn ON the printer while holding down the [FEED]
and [PAUSE] keys, and select the RFID Set-up Menu in the System Mode.
Power OFF
Turn on the printer while holding

down [FEED] & [PAUSE] keys.
<7>RFID
TEST
SYSTEM MODE MODULE
<0>RESET RETRY
<1> DIAGNOSTIC UHF SETTING
<2> SET PARAMETERS [FEED]
<3>TEST PRINT
<7>RFID
Press [FEED] until “<7>RFID” is TEST
highlighted. MODULE
RETRY
SYSTEM MODE UHF SETTING
<5>RAM CLEAR [PAUSE]
<6>INTERFACE
<7>RFID MODULE
<8>RTC MODULE TYPE
COUNTRY
[PAUSE] TAG
RF CHANNEL
4-47
2. Select the “UHF band (U4)” for the module type.

3. Set the country code to “EU0”, “AU”, or “KR2” according to the RFID kit to be installed.
Module ▪ EU + EFTA: “EU0”

TYPE U4
COUNTRY Need to be set ▪ Australia: “AU”
▪ Korea: “KR2”
Change by [PAUSE] key
Press the [PAUSE] Key.

Enter the PASSWORD (RFID) and press the [PAUSE] key.
After confirming the COUNTRY CODE is set as you selected, press the [PAUSE] key.
NOTE: Please contact the sales representative regarding the password (RFID).
4. Select “EPC C1 Gen2” for the tag type and press the [PAUSE] key.
5. While centering the Platen and the test tag (RFID tag), place the test tag so that its top end aligns
with the middle of the Platen as shown in the figures below. Then, conduct a reading test.
Test Tag
(RFID Tag)
Platen
Test Tag
(RFID Tag)
Platen
Select “TEST” and press the [PAUSE] key. Then, select “ID READ” and press the [PAUSE] key to
conduct an ID READ test. The read ID is shown on the display.
ID READ
Tag 1/1
AGC 0
00010203 04050607
08090A0B 0C0D0E0F
(Display)
The installation of the RFID kit is completed.
4.10.5 RFID Calibration

RFID parameters such as “ENCODE POSITION”, “POWER LEVEL”, “AGC THRESHOLD” are required to
be set at optimal values according to RFID tag to complete encoding normally.
Calibrate parameters with “BCP RFID Analyze Tool” leveraging RFID tag and printer/RFID module to be
used.
NOTE: Calibration needs to be conducted for each individual printer. In the event of using parameters for different printer,
encoding may not function normally due to variability among individual printer/RFID module.
4-48
4.11 203-dpi Print Head Kit (BA704-TPH2-QM-S)

BA704-TPH2-QM-S is an optional 203-dpi print head kit for the BA410T/BA420T-TS12 Series (300-dpi
printer).
You will obtain the same print quality as the BA410T/BA420T-GS12 model (203 dpi) only by replacing the
current print head with this optional kit.
ATTENTION!
1. NEVER loosen or remove the following two screws of the Print Head as they have been fine adjusted
before shipment. If they are loosened or removed, print quality may become deteriorated.
NEVER loosen or
remove these
screws.
2. Do not touch the Print Head Element when handling the Print Head.
4.11.1 Packing List

203-dpi print head (1 pc.) Installation Manual (1 copy)

2. Fully open the Ribbon Cover.
3. Slightly open the Top Cover (approx. 10 mm).
Ribbon Cover
Top Cover
10 mm
4-49
4. Unlock the Print Head by pressing the hooks toward the center. Then pull the Print Head downward.
NOTE: Care must be taken not to damage the Print Head Element by hitting it against any metal parts.
Hook
Print Head
5. Open the Top Cover and disconnect the Print Head Cable from the Print Head.
Print Head Cable
Print Head
6. Replace the Print Head with a BA704-TPH2-QM-S, and then reassemble in the reverse order of
removal.
4-50
4.12 Fanfold Paper Guide Module (BA904-FF-QM-S)

BA904-FF-QM-S is an optional fanfold paper guide module for the BA410T/BA420T Series.
4.12.1 Packing List

Fanfold Paper Guide (rear) (1 pc.) Lower Paper Guide (1 pc.) M-4x6 Screw (2 pcs.) Installation Manual
(1 copy)

2. Take out the Supply Holder Block from the printer.
Supply Holder Block
3. From the inside of the printer, fit the Fanfold Paper Guide (rear) to the Paper Inlet on the printer back.
Paper Inlet
Fanfold Paper Guide (rear)
4-51
4. Secure the Fanfold Paper Guide (rear) with the supplied M-4x6 screws.
M-4x6 Screw
Paper Inlet
Fanfold Paper Guide (rear)
5. Remove the right-hand screw under the Paper Inlet.
Screw
Paper Inlet
4-52
6. Insert the shorter side of the L-shaped Lower Paper Guide into the Paper Inlet, in the following
orientation.
Lower Paper Guide
7. Secure the longer side of the Lower Paper Guide to the area below the Paper Inlet with the screw
removed in step 6.
Screw
Lower Paper Guide
8. Refer to the Owner’s Manual and load media to check the operation.
4-53
5. PERIODIC MAINTENANCE PROCEDURE EO18-33033
5. PERIODIC MAINTENANCE PROCEDURE

All machines are generally delivered in their best condition. To maintain optimal operating condition and
help gain maximum performance and life of machines, we would recommend you to conduct periodic
maintenance. Doing this is also effective in preventing unexpected troubles and avoiding wasteful system
down time, by which more benefit is produced to your customers and greater reliance is placed on the
product quality.
Please refer to the following general maintenance procedure and perform periodic servicing.
NOTE: Before starting the periodic maintenance, be sure to read carefully and understand the Service
Manuals, especially warnings, cautions and adjustment.
1. Ask an operator or a manager about any machine trouble.

2. Check the run distance on the maintenance counter.
3. Turn the power off and disconnect the power cord.
4. Open the top cover.
5. Clean the inside of the printer.
1) The inside of the printer should be entirely cleaned.
2) Wipe the platen and dumper roller with a cloth moistened with absolute ethyl alcohol.
3) Clean the print head elements with the TOSHIBA TEC-approved print head cleaner.
4) Remove paper debris or label glue from the media path.
Dumper Roller
Print Head Cleaner Print Head Element Platen
5- 1
5) When using the cutter unit, clean the cutter blade and the media path.
WARNING!
When cleaning the cutter, be careful not to be injured by the cutter blade.
(1) Open the front cover.

(2) Loosen the set screw of the cutter unit to open it.
(3) Remove jammed media, if any.
Cutter Unit Set Screw
Cutter Unit
(4) Clean the inside of the cutter blade with a cotton swab moistened with absolute ethyl alcohol.
The cutter blade moves up and down when the cutter motor shaft is rotated manually
Inside of the Cutter Blade
Cutter Motor Shaft
5- 2
(5) In the same way, clean the outside of the cutter blade.
Outside of the Cutter

Blade
6) When using the strip module, clean the backing paper feed rollers, guide roller, strip roller, and media
path.
WARNING!
The strip motor becomes hot immediately after printing. Do not touch it, or you may get burned.
Strip Motor
CAUTION Label
(1) Open the front cover holding its right side.
Front Cover
(2) Press down the release bar to open the strip unit. 19
Release Bar
Strip Unit
5- 3
(Revision Date: Feb. 2020)
(3) Remove jammed media or backing paper, if any.

(4) Wipe the backing paper feed rollers, guide roller, and strip roller with a soft cloth slightly
moistened with absolute ethyl alcohol.
Guide Roller Backing Paper Feed Roller
Strip Roller
6. Apply FLOIL HTM-308 to the cutter unit / strip unit using a soft cloth.
CAUTION!
1. Lubrication: During parts replacement
2. Kind of oil: FLOIL HTM-308: (Or equivalent oil available on the market)
3. Do not spray the inside of the printer with lubricants. Unsuitable oil can damage the mechanism.
All machines are generally delivered in their best condition. Efforts should be made to keep them that way.
Lack of oil, or the presence of debris or dust, may cause an unexpected failure. To maintain in optimal
operating condition, periodically clean the machine and apply the proper kind of oil to each part in which
lubrication is needed.
Although the frequency of lubrication varies according to how often the machine is used, as a minimum it is
necessary to lubricate before any part becomes dry. It is also necessary to wipe off excessive oil or it will
collect dirt.
7. Confirm that the problem occurs as reported, and then take corrective action.
8. Replace the following parts, if necessary. The following table shows approximate product life for each
part.
No. Part name Standard interval of replacement
1 Platen 50km
2 Cutter unit 500,000 cuts
BA204-QM-R, BA204P-QM-R
3 Strip module 20km
BA904-H-QM, BA904P-QM-R
NOTES: 1. The above cutter life is obtained on condition that the cutter is periodically maintained and used
with TOSHBIA TEC-approved supplies by the proper method described in the manuals.
2. The above values differ depending on the thickness and substances of the media to be used.
When using the cutter to cut a label stock, be sure to cut the gap between labels. Failure to do
this may cause the glue to stick to the cutter and shorten the cutter life.
9. Confirm each part adjustment. Make any necessary adjustments.

10. Conduct the following tests and make sure that there is no problem.
Print test with TOSHIBA TEC-approved media and ribbon. (Print tone, print head position, etc.)
5- 4
6. TROUBLESHOOTING EO18-33033
6. TROUBLESHOOTING
6. TROUBLESHOOTING
<INDEX>
Situation: Power on time
1. The printer does not turn ON.
2. “EEPROM ERROR” is displayed.
3. “100BASE LAN INITIALIZING…” is displayed and does not disappear.
4. “HEAD OPEN” is displayed.
5. Some printers show “ON LINE” and others show “IN LINE”.
6. Unusual message appears on the LCD after a power is turned on, or it takes time to start.
7. It is not possible to enter the system mode.
8. It is not possible to enter the download mode.
Situation: Printing/Media feed

1. “HEAD TEMP” is displayed when printing is attempted.
2. A feed jam (paper jam) error occurs when the feed gap sensor is used.
3. A feed jam (paper jam) error occurs when the black mark sensor is used.
5. Characters cannot be printed.
6. “RIBBON ERROR” is displayed.
7. Ribbon is not taken up.
8. An error occurs when the [FEED] key is pressed after changing the media or ribbon type.
Situation: Communication
1. Printing is not performed in case of Centronics Interface communication.
 Situation: Power on time

1. The printer does not turn ON.
Possible cause Point to check Solution
Cables are not inserted Check if the cables are connected to Connect the cables to the correct
properly. proper connectors. connectors.
Check if the connectors are inserted Insert the connectors properly.
completely or inserted in correct
orientation.
The power cord is not Check if the AC power is supplied. Since Supply rated AC power.
inserted properly. this printer contains a universal power
supply, acceptable voltage ranges from
100V to 240V.
Check if the inlet plug is inserted Insert the inlet plug completely.
completely.
Interval between a power More than 5 seconds must be given Give enough interval between a power
OFF and a power ON is too between a power OFF and a power ON. off and a power on.
short. If an interval is too short, power will not
be not supplied to the MAIN PC board
due to the protection circuit of the power
supply.
6- 1
6. TROUBLESHOOTING
2. “EEPROM ERROR” is displayed.

Possible cause Point to check Solution
EEPROM is not installed “EEPROM ERROR” is displayed when the Install the EEPROM properly.
on the MAIN PC board. EEPROM is not installed.
The EEPROM contains the parameters
required for various operations. Without
EEPROM, the parameters cannot be
found, resulting in an error.
EEPROM is installed in a The EEPROM must be installed in the Install the EEPROM in the correct
wrong orientation. correct orientation, as indicated by the silk orientation.
screen print on the MAIN PC board or the Or, the EEPROM may be damaged.
connector. Replace it with a new one.
EEPROM used for other Even if the same type of EEPROM is Install an EEPROM for this printer.
model is installed. used, an EEPROM that was used for other Or, replace it with a new one.
model may cause a malfunction. This is
because different data has been written.
3. “100BASE LAN INITIALIZING…” is displayed and does not disappear.

Possible cause Check point Solution
It takes time for When the socket port is set to ON in the Wait for a while.
initializing LAN system mode (IP Address setting), LAN If “ON LINE” is not displayed in a few
communication. communication is enabled. In that case, minutes, the MAIN PC board may be
“100BASE LAN INITIALIZING…” may be faulty.
displayed for about 20 seconds during
connection.

The top cover is not When the top cover open sensors do not Close the top cover completely.
closed completely. detect the hooks of the top cover, “HEAD If the message does not disappear even
OPEN” is displayed. As the sensor is if the top cover is closed, the printer
mounted on either side of the printer, both could have the following failure:
top cover hooks should be detected. (1) The top cover open sensors are not
properly attached, or sensor
harnesses are not inserted
completely.
(2) The top cover’s hook
(3) Top cover open sensor, sensor
harness, or MAIN PC board is faulty.
5. Some printers show “ON LINE” and others show “IN LINE”.
Destination setting is The message for Japan model is “IN Perform a printer parameter clear after
incorrect. LINE”, and that for other models is “ON choosing “QM TYPE”.
LINE”.
6. Unusual message appears on the LCD at a power on, or it takes time to start.
It takes time for an initial When the printer is turn on for the first Wait for a while.
data processing. time, initial data is written on the EEPROM If “ON LINE” is not displayed in a few
and Flash ROM. Sometimes status minutes, the MAIN PC board may be
message may be displayed. faulty.
DO NOT TURN OFF THE POWER while
the initial data is being written.
When the processing is finished, “ON
LINE” is displayed.
6- 2
6. TROUBLESHOOTING
7. Printer cannot enter the system mode.

The [FEED] and To enter the system mode, turn on the Do not release the [FEED] and
[PAUSE] keys are power while holding down the [FEED] and [PAUSE] keys until “<1> DIAG. “ is
released before entering [PAUSE] keys at the same time. displayed.
the system mode.
The keys on the Check if the keys function properly by If there is any problem with the key
operation panel do not repeating the following operation 10 times functions, the keys themselves, the
function properly. in ON LINE mode. PANEL PC board harness, or MAIN PC
(1) Press the [PAUSE] key to turn the board may be faulty.
printer to PAUSE state.
(2) Press the [RESTART] key to return the
printer to ON LINE state.
(3) Press the [FEED] key to feed media.
8. Printer cannot enter the download mode.

The [FEED], To enter the download mode, turn on the Do not release the [FEED],
[RESTART], and power while holding down the [FEED], [RESTART], and [PAUSE] keys until
[PAUSE] keys are [RESTART], and [PAUSE] keys at the “DOWNLOAD MODE” is displayed.
released before entering same time.
the download mode.
The keys on the Check if the keys function properly by If there is any problem with the key
operation panel do not repeating the following operation 10 times functions, the keys themselves, the
function properly. in ON LINE mode. PANEL PC board harness, or MAIN PC
(1) Press the [PAUSE] key to turn the board may be faulty.
printer to PAUSE state.
(2) Press the [RESTART] key to return
the printer to ON LINE state.
(3) Press the [FEED] key to feed media.
 Situation: Printing/Media feed

1. “HEAD TEMP” is displayed when printing is attempted.
Print data of high printing  When ratio of print to media is high, the Allow the print head to cool.
ratio was printed. print head temperature rises. In this case, Change the print data or printing speed.
“HEAD TEMP” may appear. Clean the print head.
For safety, when the print head
temperature reaches about 71C, the
printer stops, resulting in an error.
 If a foreign object is attached to the print
head, the print head can overheat.
 If this error occurs even if no printing is
performed, there could be other causes.
Ambient temperature is This error occurs when the ambient Use the printer in the specified
over 60C. temperature, detected by the thermistor temperature range (0C to 40C).
mounted in the printer, is over 60C. Change the installation location or
Even if the ambient temperature is less than operating conditions.
60C, “HEAD TEMP” error may occur ,
when the room temperature is 40C or over,
depending on the installation location or
operating conditions.
If this error occurs when using the printer in
a specified temperature range, there could
be other causes.
6- 3
6. TROUBLESHOOTING

The connectors are not Check if the connectors are completely Insert the connectors completely.
inserted completely. inserted.
The print head is not If the print head is not installed properly, the If “0C” or an abnormal temperature is
installed properly. temperature of the print head cannot be displayed in a normal room
obtained. Check the print head temperature temperature, there can be the following
in the system mode. (Refer to System Mode failures.
Manual, Section 2.5.) (1) Improper print head installation
(The connector is not inserted
completely.)
(2) Failure of the print head, print head
harness, MAIN PC board
NOTE: Immediately after printing, the print
head temperature may be higher
than a normal room temperature
(max. 71C).
Thermistor is not The upper media sensor contains a If “C” is displayed in a normal room
properly installed in the thermistor. If it is not properly installed, the temperature, the print head, print head
media sensor. print head temperature cannot be obtained. harness, or MAIN PC board can be
Check the print head temperature in the faulty.
system mode. (Refer to System Mode
Manual, Section 2.5.)
2. A feed jam (paper jam) error occurs when the feed gap sensor is used.
Media type is not suitable A sensor error may occur depending on the Change the command or media type
for the selected sensor. combination of the selected sensor and the properly.
media type to be used. Or, the media may need to be modified
e.g.) Feed gap sensor + transparent PET so that a print start position detection
labels can be performed correctly.
If non-approved media is used, the
difference between a label and a backing
paper may not be detected.
The feed gap sensor The feed gap sensor position needs to be Adjust the feed gap sensor position to
position is not proper. adjusted so that both upper and lower the center of a gap.
sensors are vertically aligned and the
sensor can detect label-to-label gaps.
Without position adjustment, a sensor error
or no paper error occurs improperly.
A foreign object is If paper or ribbon particles, or other foreign Remove the foreign objects.
attached to the sensor. objects are attached to the sensor, the
sensor cannot function properly. Check
both feed gap sensors.
The upper sensor and Check if the upper feed gap sensor and the Align the upper and lower feed gap
the lower sensor are not lower feed gap sensor are vertically aligned. sensors.
vertically aligned.
6- 4
6. TROUBLESHOOTING

The feed gap sensor has Usually, a sensor calibration is automatically Refer to the System Mode Manual,
not been adjusted. performed. However, for some media, it Section 2.5, and adjust the sensor.
may be necessary to register a print area If “SENSOR ERROR” still appears after
level voltage and a no paper level voltage in an adjustment, there can be the
the system mode. The difference between following failures:
two voltages must be 1V or more. (1) Upper and lower sensor positions
(2) Foreign object is caught in the
sensor.
(3) Connectors are not inserted
completely.
(4) Sensor PCB is faulty.
(5) Sensor harness or MAIN PC board
is faulty.
The sensor harness is Check if the sensor harnesses are properly Connect the harness completely.
not connected properly. connected.
The media sensor is not  If the sensor harnesses are not If the problem still occurs even after
installed correctly. completely connected, or sensor clearing the faulty part, the sensor PCB
harnesses are faulty, the sensor cannot may be faulty.
function properly.
 The sensor position is moved along the
slit with 2-mm pitch teeth. But if the
stopper of the sensor is damaged, an
alignment cannot be performed properly.
 Check if the photo-transistor on the upper
sensor PCB is aligned with a hole in the
upper sensor cover.
3. A feed jam (paper jam) error occurs when the black mark sensor is used.
Media type is not suitable A sensor error may occur depending on the Change the command or media type
for the selected sensor. combination of the selected sensor and the properly.
media type to be used. Or, the media may need to be modified
(e.g.) Black mark sensor + Media without so that a print start position detection
black marks can be performed correctly.
The black mark sensor The black mark sensor position needs to be Adjust the black mark sensor position to
position is not proper. adjusted so that the sensor can detect black the center of a black mark.
marks. Without position adjustment, a
sensor error or no paper error occurs
improperly.
A foreign object is If paper or ribbon particles, or other foreign Remove the foreign objects.
attached to the sensor. objects are attached to the sensor, the
sensor cannot function properly.
6- 5
6. TROUBLESHOOTING

The feed gap sensor has Usually, a sensor calibration is automatically Refer to the System Mode Manual,
not been adjusted. performed. However, for some media, it Section 2.5, and adjust the sensor.
may be necessary to register a print area If “SENSOR ERROR” still appears after
level voltage and a black mark level voltage an adjustment, there can be the
in the system mode. The difference following failures:
between two voltages must be 1V or more. (1) Foreign object is caught in the
sensor.
(2) Connectors are not inserted
completely.
(3) Sensor PCB is faulty.
(4) Sensor harness or MAIN PC board
is faulty.
The sensor harness is Check if the sensor harnesses are properly Connect the harness completely.
not connected properly. connected.
The media sensor is not If the sensor harnesses are not completely If the problem still occurs even after
installed correctly. connected, or sensor harnesses are faulty, clearing the faulty part, the sensor PCB
the sensor cannot function properly. may be faulty

The top cover is not When the top cover open sensors do not Close the top cover completely.
closed completely. detect the hooks of the top cover, “HEAD If the message does not disappear even
OPEN” is displayed. As the sensor is if the top cover is closed, the printer
mounted on either side of the printer, both could have the following failure:
top cover hooks should be detected. (1) The top cover open sensors are not
properly attached, or sensor
harnesses are not inserted
completely.
(2) The top cover’s hook
(3) Top cover open sensor, sensor
harness, or MAIN PC board is faulty.
5. Characters cannot be printed.

Character font has not If the character generator has not been Download the character generator.
been installed. installed, characters cannot be printed.
The character generator is installed
separately from the firmware. Print a
diagnostic test result in the system mode.
(Refer to the System Mode Manual, Section
2.1.)
6. “RIBBON ERROR” is displayed.

“With ribbon” has been When printing is to be performed with Choose “No ribbon”.
chosen when thermal thermal paper and no ribbon, “With ribbon”
paper is to be used. has been chosen.
“With ribbon” has been When printing is to be performed with ribbon Load a ribbon.
chosen but a ribbon is and “With ribbon” has been chosen, a
not loaded. ribbon is not loaded.
6- 6
6. TROUBLESHOOTING

The ribbon is not Make sure that the protrusion of the left side Load a ribbon correctly.
correctly loaded. of the ribbon holder is fitted into the notch of
the ribbon core.
When the ribbon is slack, this error may
occur.
Combination of ribbon Depending on the combination of ribbon Use proper ribbon and media.
and media is not proper. and media, the ribbon may slip on the
media.
Non-approved ribbon may not be taken up
correctly.
The ribbon was replaced When replacing the ribbon, the printer When replacing the ribbon, leave the
with the printer power off. power should be kept on. If the power is printer power ON.
turned off, the printer cannot detect a ribbon To clear the error message, open the
state, causing a ribbon error. top cover with the power on.
Or, if the ribbon is slack, a ribbon error may
occur.
Ribbon slit sensors are The ribbon motor block has three slit Check the slit sensors.
not attached properly. sensors: Two of them are attached to the If the ribbon motors properly rotate, the
ribbon feed motor side, and the other one is following parts may be faulty:
to the ribbon take-up side. (1) Slit sensor
Check if the sensors are properly attached, (2) Ribbon harness
the sensor harnesses are correctly (3) MAIN PC board
connected, and the sensor is not stained
with foreign objects or lubricant.
The ribbon motor does  Choose “with ribbon” and press the If the ribbon motor does not rotate, the
not rotate. [FEED] button to check whether both printer could have the following failure:
ribbon feed motor and ribbon take-up (1) Ribbon motor failure (harness, motor
motor rotate. slot)
 Check whether the ribbon motor (2) Ribbon harness
harnesses are inserted correctly. (3) MAIN PC board, Fuse
First of all, check the fuse on the MAIN
PC board. When the fuse has blown,
the ribbon motor may be faulty.
Replacing the MAIN PC board only may
cause the fuse to blow again.
7. Ribbon is not taken up.

Printing is to be When “No ribbon” is selected, the ribbon Choose “with ribbon”.
performed with ribbon, motors do not rotate. If the problem still occurs, the ribbon
but “No ribbon” has been motor, ribbon harness, or MAIN PC
selected. board may be faulty.
8. An error occurs when the [FEED] key is pressed after changing the media or ribbon type.
Print conditions are Previously set print conditions are still Set the new print conditions and feed
improper. effective. When the print condition needs to the media.
be changed, set the new conditions and
feed the media (by command) to adjust the
print start position.
When “No sensor” is selected, an
adjustment is not necessary.
6- 7
6. TROUBLESHOOTING
 Situation: Communication
1. Printing is not performed in case of Centronics Interface communication.
The interface cable has a The Centronics interface cable should Use an IEEE1284 compliant cable.
problem. comply with IEEE1284.
The printer is in PAUSE or When the printer is in pause or error Clear the pause or error state, and make
ERROR state. state, the communication cannot be the printer on line state.
made.
BIOS setting or driver on On a Windows machine, LPT port can Enable the LPT port by BIOS setting.
the host computer has a be disabled by BIOS setting. When the Check whether an LPT port is available
problem. LPT port is disabled, a communication under Windows.
cannot be made.
6- 8
Revision Record
Version: 0002
Page Contents
Table of contents Section 4 INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT has been
newly added.
This caused former sections 4 and 5 to shift to sections 5 and 6.
4-1 to 4-53 Section 4 INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT has been
newly added.
4-30 to 4-31 Revised Section 4.7.3 Country / Region Code Switching Method for Wireless LAN
Module.
Version: 0003
5-4 FLOIL G-488 has been changed to FLOIL HTM-308.
© 2016-2020 Toshiba Tec Corporation All right reserved BA400 Series Maintenance Manual

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TOSHIBA Thermal Printer

Original: April 2019

2. PRINTER INSTALLATION -------------------------------------------------------------------------------------- 2- 1

3. MAIN UNIT REPLACEMENT----------------------------------------------------------------------------------- 3- 1

4. INSTALLATION PROCEDURE FOR OPTIONAL EQUIPMENT ------------------------------------- 4- 1

4.7 Wireless LAN Board (BA700-WLAN-QM-S) -------------------------------------------------------------- 4-27

5. PERIODIC MAINTENANCE PROCEDURE ---------------------------------------------------------------- 5- 1

© 2019, 2020 Toshiba Tec Corporation All Rights Reserved

4. Remove the tapes from the printer.

5. Remove the spacers placed on both ends of the platen.

Printer Rear Support SMW-4x8 Screw

NOTE: Keep the carton and pads for later transport.

3. MAIN UNIT REPLACEMENT

3. Remove the two screws to detach the Inlet Ass’y.

5. Draw out the PS PC Board Unit from the printer.

3.2 MAIN PC Board Ass’y

3.2 MAIN PC Board Ass’y

3. Close the Front Cover.

5. Close the Top Cover.

3.2 MAIN PC Board Ass’y

Print Head Cable

Cable Protection Cover

Red Lead Wire

3.2 MAIN PC Board Ass’y

CN18 CN8 CN10 RFID I/F

CN24 WLAN I/F

CN28 Power ON/OFF Switch

3.2 MAIN PC Board Ass’y

Be careful not to pinch

Platen Holder Side Lock Platen Holder

3.4 Stepping Motor and Top Cover Open Sensor (Left)

3.4 Stepping Motor and Top Cover Open Sensor (Left)

4. Remove the screws to detach the Platen Gear Frame.

Platen Pulley Spacer

NOTE: The Platen Pulley Spacer can be attached in either orientation.

3.4 Stepping Motor and Top Cover Open Sensor (Left)

Top Cover Open

Motor Frame Locating Screw

Media Sensor Harness

3.4 Stepping Motor and Top Cover Open Sensor (Left)

Ground Wire (Red) PT-4x12 Screw

Ground Wire (Green)

Screw hole Screw

3.4 Stepping Motor and Top Cover Open Sensor (Left)

<Adjustment of Timing Belt>

3.5 Ribbon Motor/Ribbon Sensor

3.5 Ribbon Motor/Ribbon Sensor

4. Gently close the Top Cover supporting it by hand.

5. Remove the Top Cover and place it beside the printer.

Operation Panel Cable

3.5 Ribbon Motor/Ribbon Sensor

6. Disconnect the Ribbon Motor Connectors and Ribbon Sensor Harness.

Ground Wire (Black)

Ribbon Motor Connector Ribbon Sensor Harness

Ribbon Motor Connector

9. Remove the screw to detach the Ribbon Motor Unit.

Ribbon Motor Unit

3.5 Ribbon Motor/Ribbon Sensor

10. Remove the screws to detach the Ribbon Motors.

SMW-3x6 Screw SMW-3x6 Screw

11. Remove the screws to detach the Ribbon Sensors.

12. Remove the Sensor PC Board by releasing the hooks.

3.5 Ribbon Motor/Ribbon Sensor