1.

0 Company Background
Informative Tuition Centre (ITC) was chosen as a case study. ITC had been
established since year 1997, the business natural of the company is education. ITC
provides one – stop quality education services to whole the resident commonly in
Malaysia and particularly in Sarawak. Among the education services been provided
are preschool education, primary & secondary tuition, computer & linguistic training,
vocational technical training as well as tertiary education.

The ITC was wholly owned by Mr. Stanley Wong and there are 12 Kindergartens, 5
tuition centre, 2 technical schools and 1 Higher Learning Centre within Sarawak as
well as throughout whole Malaysia. The headquarter is located at Matang, Kuching.
ITC consists of more than 100 workers which been located all around Malaysia.

The main vision of the respective company is to become the best one-stop
educational services provider throughout ASEAN. Meanwhile, the missions of the
company are list down below:
(a) 20% increment in business sales.
(b) Setup 3 new branches each years
(c) Achieve ISO 9001 standards.

Obviously, there is a strong establishment for the workforce in ITC. As for ITC, there
are around 100 permanent works who work as clerk, administrators, managers,
teachers and helpers. At the mean time, there are around 88 part time workers who
mostly work as part time teachers. Entire staff is located around Kuching, Sri Aman
and West Malaysia. The permanent and part time teacher will be shared by the
branch. It means that the part time teacher might teach at more than one branch.
2.0 Industrial Relationship Issues in Informative Tuition Centre (ITC)
3.0 Efforts Taken Overcome the Issue
4.0 Discussion on the Issue and Efforts to Overcome
5.0 Conclusion
6.0 Reference

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http://www.oneclickhr.com/hrguide/article.asp?article=3&section=28 (1

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F. Kaufman, Bruce E. (2004). The Global Evolution of Industrial Relations:

Events, Ideas, and the IIRA. International Labour Office