1, The role of communication in management of busines.

(Vai trò của giao tiếp trong

quản lý doanh nghiệp)
=>.- provides clarity
- builds relationships
- creates commitment
- defines expectations
2. Discuss the writing process. Give example(s) (Thảo luận về quá trình viết. Cho ví
dụ)
=> Writing is a process that can be divided into three stages: Pre-writing, drafting and the
final revising stage which includes editing and proofreading.
In the first stage you research your topic and make preparatory work before you enter the
drafting stage. After you have written your text it is important that you take time to revise
and correct it before submitting the final result.
Ex:

3. The importance and Techniques for effective impromptu speaking in job

interview. Give examples for illustration. (Tầm quan trọng và Kỹ thuật ứng khẩu
hiệu quả trong phỏng vấn xin việc. Cho ví dụ để minh họa.)
=> +) In a job interview, impromptu speaking plays an important role in determining
your success in the interview.
+) Techniques for effective impromptu speaking in job interview:
- give yourself time to prepare.
- take deep breaths
- rise slowly from your chair and walk slowly to the lectern (or stand behind and away
from your chair)
- use this time to collect your thoughts and decide on the purpose and plan of your
speech.
- interact questions with people to think or more ideas.
+) Example: you are giving an interview live on CNN or answering a CEO’s question in
a boardroom.
4. Definition and The requirements of an effective elevator speech. (Định nghĩa và
các yêu cầu của một bài phát biểu thang máy hiệu quả)
=> +) Elevator speech is a brief, persuasive speech that you use to sparl interest in what
you do, or your organization does, gets the message across quickly, clearly, interesting,
memorable, and convincing.
+) Requirements of an effective elevator speech: define your goal, clearly explain what
you want to introduce, interact with a few questions and give examples. Pay attention
when speaking, it should not be too short or too long, the language needs to be persuasive
to attract the audience.
5. the things a candidate should prepare in advance in order to have a successful
interview (Những điều ứng viên cần chuẩn bị trước để có buổi phỏng vấn thành
công)
=> the things a candidate should prepare in advance in order to have a successful
interview: Dress appropriately for the interview, feel comfortable and confident, prepare
a well-rounded resume with all the necessary information, prepare knowledge about the
recruiting company, greeting style own to be as professional as possible.
- Ensuring Professional Phone Techniques (This may happen when the company
contacts you prior to your interview)
- Making the First Conversation Impressive
- Researching the Target Company Preparing and Practicing (possible questions,
physical preparing, verbal & nonverbal behaviors)
- Traveling to and Arriving at Your Interview
- Fighting Fear
6. How to make your paragraphs in written business communication more
attractive and effective?Characteristics of good paragraphs. (Làm thế nào để đoạn
văn của bạn trong giao tiếp kinh doanh bằng văn bản hấp dẫn và hiệu quả hơn?
Đặc điểm của đoạn văn hay.)
=> Paragraphs in written business communication more attractive and effective:
- use formal and stricked to format of each kind of written form:
+ use shorter sentences
+ use simpler sentence structures
+ use active voice
+ write from the point of veiw of the company
+ recommend action rather than refer to individual mental states
+ avoid qualifiers that weaken recommendations or express doubt.
+ avoid self reference and references to individual states of mind.
*) The characteristic of a good paragraph is that there is unity, completeness, coherence,
easy-to-understand words to convey ideas logically.
7. The elements of communication process. Give examples (Các yếu tố của quá trình
giao tiếp. Cho ví dụ)
=>The process of communication involves the following elements:
+) Sender or transmitter
- desires to convey the message
- initiates the communication
- changes the behavior of the receiver
- should mentally visualize the communication from the receiver's point of view
+) Message
- is subject matter of any communication
- may involve any fact, idea, opinion or information - must exist in the mind of the sender
if communication is to take place
+) Encoding
The communicator of the information organizes his idea into series of symbols to
communicate to the intended receiver or receivers
+) Communication channel
- the media through which the message passes
- the link that connects the sender and the receiver.
- could be non-verbal, spoken or written
- could be telephone, computer, fax, letter, memo, report, face-to-face, etc.
+) Receiver
- receives the message
- tries to understand the message
+) Decoding
the process of interpretation of an encoded message into the understandable meaning.
- helps the receiver to drive meaning from the message.
+) Feedback
-the reaction or response of the receiver

+) Brain drain.
- a possibility of misunderstandings
Ex: Businesses and organizations use communication processes in order to deliver their
marketing message in front of their target audience. The consumer then responds to the
message sent by the organization in the form of feedback where they like or dislike the
product/service offered. 
8. The definition of communication and the role of feedback in communication
(Định nghĩa về giao tiếp và vai trò của phản hồi trong giao tiếp)
=> Communication is the exchange of thought or information between two or more
persons to bring about mutual understanding and desired action.
=> the role of feedback in communication:
+ Feedback is the final step in the communication proces
+ You need feedback so that you can gauge whether your communication has been
successful.
+ depending on the feedback receive, you can clarify or make changes to the way
communicate.
+ silence and inaction are also feedback.
9. Write notes on overall tone in written communication (Viết ghi chú về giọng điệu
tổng thể trong giao tiếp bằng văn bản)
=> overall tone in written communication: conversational styles, the you-view tone,
overall tone of courtesy, showing sincerity.
10. the barriers to effective communication and give some solutions to overcome
them.( những rào cản đối với giao tiếp hiệu quả và đưa ra một số giải pháp để khắc
phục chúng.)
=> +) the barriers to effective communication:
*) wrong choise of medium: each communication must be transmitted though an
approriate medium. An unsuitable medium is one of the biggest barrier to
communication.
*) physical barrier: - noise: Electronic noise interferes in communication by telephone or
loud speaker system.
- time and distance: + congestion in telephone and network facilities
+ people working in different shifts
+ faulty seating arrangement in a hall
*) Semantic barrier: - interpretation of words
- by passed intructions
 - denotation and connotation
*) Socio – psychological barriers: - attitude and opinions
- emotions
- closed mind
- status – consciousness
- the source of inforation
- poor retention
+) We can overcome barriers of communication can be overcome by:
- Determining if it is a reasonable time and place to speak with the person.
- Being direct and speaking in a language that the other person comprehends the message.
- One thing at a time should be communicated.
- Recognising and honouring a person’s right to remain silent.
- Ensuring that the individual has properly interpreted you.
- To be an active listener, listening more than you say, and raising questions for clarity all
help you grasp what is really being conveyed.