A STUDY ON ONLINE TICKET

RESERVATION IN INDIAN

RAILWAY

Submitted to Submitted by

Dr. U Faisal Hariprasad E

1. Introduction

1.1 Purpose

The purpose of this source is to describe the railway reservation

system which provides the train timing details, reservation, billing
and cancellation on various types of reservation namely,

●Confirm Reservation for confirm Seat.

●Reservation against Cancellation.
●Waiting list Reservation.
●Online Reservation.

The origin of most software systems is in the need of a client, who

either wants to automate the existing manual system or desires a
new software system. The software system is itself created by the
developer. Finally, the end user will use the completed system.
Thus, there are three major parties interested in a new system: the
client, the user, and the developer. A few factors that direct us to
develop a new system are given below -:
1. Faster System
 2. Accuracy
3. Reliability
4. Informative
5. Reservations and cancellations from anywhere to any place

1.2 Scope

“Railways Reservation System” is an attempt to simulate the basic

concepts of an online Reservation system. The system enables to
perform the following functions:
• SEARCH FOR TRAIN

• BOOKING OF A SELECTED FLIGHT

• PAYMENT

• CANCELLATION

1.3 Overview

The remaining sections of this document provide a general

description, including characteristics of the users of this project,
the product's hardware, and the functional and data requirements
of the product. General description of the project is discussed in
section 2 of this document. Section 3 gives the functional
requirements, data requirements and constraints and assumptions
made while designing of it. It also gives the user viewpoint of
product. Section 3 also gives the specific requirements of the
product. Section 3 also discusses the external interface
requirements and gives detailed description of functional
requirements. Section 4 is for supporting information.

1.4 Objective of the Study

 To compare the effectiveness of online ticket reservation
pre and post Covid.
 To understand the factors that influenced the people to shift
to the online reservation.
 To analyse the problems faced by people during the online
reservation.
Methodology and Design

1. Influence of age and gender in

reservation system
H0 – There is no influence of age and gender in
reservation system

H1 – Age and gender have influence on

reservation system

Observed Values
Gender Age Total
18-24 25-34 35-44 45-55
Male 11 8 7 2 28
Female 13 3 5 1 22
Total 24 11 12 3 50

Expected Values

Gender Age Total

18-24 25-34 35-44 45-
55
Male 13.44 6.16 6.72 1.68 28
Female 10.56 4.84 5.28 1.32 22
Total 24 11 12 3 50
CHI SQUARE TEST
(Oi-Ei)/Ei
Here,
Calculated value=2.42
Level of significance=0.05
Degree of freedom=(4-1)*(2-1)=3
The table value=3.182
The Calculated value is less than the
table value
Therefore, we accept H0
There is no significant influence between
age and gender in the reservation
system.

2. Influence of age and class of trains

 reservation system
H0: Age and class are not
dependent.
H1: Age and class are dependent.

Observed Values
Age Class Total
st
unreserve Second sleeper Three Two 1 AC Executive Second
d AC tier tier class chair AC chair class
AC AC AC car car
18-24 11 2 3 1 1 0 1 0 5 24
25-34 0 1 4 0 0 3 0 2 1 11
35-44 1 0 3 2 0 0 4 0 2 12
45-55 0 0 2 0 0 0 0 0 1 3
Total 12 3 12 3 1 3 5 2 9 50

Expected value
Age Class Total
 unreserve Secon Sleeper Three Two 1st AC Executiv Second
d d AC tier tier class chair e AC class
AC AC AC car chair car
18-24 5.76 1.44 5.76 1.44 0.48 1.44 2.4 0.96 4.32 24
25-34 2.64 0.66 2.64 0.66 0.22 0.66 1.1 0.44 1.98 11
35-44 2.88 0.72 2.88 0.72 0.24 0.72 1.2 0.48 2.16 12
45-55 0.72 0.18 0.72 0.18 0.06 0.18 0.3 0.12 0.54 3
Total 12 3 12 3 1 3 5 2 9 50

CHI SQUARE TEST

(Oi-Ei)/Ei

Here,

Calculated value=46.75

Level of significance=0.05

Degree of freedom=(9-1)*(4-1)=24

The table value=2.064

The calculated value is greater than the table value

Therefore, we reject H0

Hence , age and train class are dependent.

3. Mean , Median and Mode

Travelling Frequency mid fm cf
value
0-5 5 2.5 12.5 5
05 10 7 7.5 52.5 12
10 15 9 12.5 112.5 21
15 20 10 17.5 175 31
20 25 8 22.5 180 39
25 30 11 27.5 302.5 50

mean 16.7
median 17
 DATA ANALYSIS AND
INTERPRETATION

CLASSIFICATION ON THE BASIS OF GENDER

CATEGORY NO OF PERCENTAGES
RESPONDENTS
MALE 28 56%
FEMALE 22 44%
TOTAL 50 100%
 Chart Title
60 120%

50 100%

40 80%

30 60%

20 40%

10 20%

0 0%
MALE FEMALE TOTAL

NO OF RESPONDENTS PERCENTAGES

INTERPRETATION

The above table shows that 56% of respondents

are male and 44% of the respondents are female.

CLASSIFICATION ON THE BASIS OF AGE

AGE NO. OF PERCENTAGES

RESPONDENTS
18-24 24 48%
25-34 11 22%
35-44 12 24%
45-55 3 6%
TOTAL 50 100%
 NO. OF RESPONDENTS
3
12

24

11

18-24 25-34 35-44 45-55

INTERPRETATION
The above table shows that 56% of respondents comes in the age
group of 18-24, 22% comes in the age group of 25-34, 24% in the
age group of 35-44 and 6% in the age group of 45-55.

CLASSIFICATION ON THE BASIS OF

PERFORMANCES

PERFORMANCES NO OF PERCENTAGES
RESPONDENTS
WORST 5 10%
NOT GOOD 6 12%
NEUTRAL 14 28%
GOOD 19 38%
VERY GOOD 6 12%
 TOTAL 50 100%

NO OF RESPONDENTS
20
18
16
NO OF RESPONDENTS

14
12
10
8
6
4
2
0
WORST NOT GOOD NEUTRAL GOOD VERY GOOD
PERFORMANCES

INTERPRETATION
The above table shows that 10% of respondents feels worst
performance, 12% of respondents feels not good performance, 28% of
respondents feels neutral performance, 38% of respondents feels good
performance and 12% of respondents feels very good performances.